As some of you know I have my 03 AE at the dealer checking out the damage from loss of oil pressure. The warrenty has run out but still only has 12k miles on it. No way the car should have lost oil pressure. The car has been well cared for and driven easy. Is there anyone you can contact at GM to plead your case and get some relief for this? Or am I just screwed?
Ron

 

The car is five years old, regardless of mileage. Absent an extended warranty, either GMPP or third party, I fear you are out of luck.

Charlie

 

No extended warranty ...No coverage

A dealership might have had a voice with GM but you needed a very close relationship having gone in for all services on the vehicle with that dealership. They also should have discussed a extended warranty for the low mileage vs the car's age.

good luck

 

My AE only has 25K on the clock. sorry to hear of your misfortune.

Any idea what caused the lack of lube?

 

There was a service bulletin out for 01 - 03 for a cut oil pump screen to oil pump o-ring. Causes aeration of the oil. Any relation?

 

This is what you are refering to:

Document ID# 1206539
2001 Chevrolet/Geo Corvette


--------------------------------------------------------------------------------

Engine Knock or Lifter Noise (Replace O-Ring) #02-06-01-038 - (Dec 2, 2002)
Engine Knock or Lifter Noise (Replace O-Ring)
2001-2002 Chevrolet Camaro

2001-2003 Chevrolet Corvette

2001-2002 Pontiac Firebird

2002-2003 Cadillac Escalade, Escalade EXT

2000-2003 Chevrolet Suburban, Tahoe

2001-2003 Chevrolet Silverado

2002-2003 Chevrolet Avalanche

2000-2003 GMC Yukon, Yukon XL

2001-2003 GMC Sierra

with 4.8L, 5.3L, 5.7L or 6.0L V8 Engine (VINs V, T, Z, G, S, N, U -- RPOs LR4, LM7, L59, LS1, LS6, LQ9, LQ4)

Condition
Some customers may comment on an engine tick noise. The distinguishing characteristic of this condition is that it likely will have been present since new, and is typically noticed within the first 161-322 km (100-200 mi). The noise may often be diagnosed as a collapsed lifter. Additionally, the noise may be present at cold start and appear to diminish and then return as the engine warms to operating temperature. This noise is different from other noises that may begin to occur at 3219-4828 km (2000-3000 mi).

Cause
The O-ring seal between the oil pump screen and the oil pump may be cut, causing aeration of the oil.

Correction
Inspect the O-ring seal and replace as necessary. Use the applicable part number listed below. Refer to the Engine Mechanical sub-section of the appropriate Service Manual.

Parts Information
Part Number
Description
Qty

12557752
Seal-O/Pmp (O-ring)

(F and Y Cars)
1

12563963
Seal-O/Pmp (O-ring)

(C/K Trucks)
1


Parts are currently available from GMSPO.

Warranty Information
For vehicles repaired under warranty, use:

Labor Operation
Description
Usage
Labor Time

J1060
Pickup Tube and Screen - Replace
F Car
3.7 hrs

Y Car
4.3 hrs

C Truck
1.3 hrs

K Truck
2.1 hrs

 

actually you are not out of luck just yet. Usually when something like this happens with low miles but out of warranty. The dealership will contact the local gm rep. The rep will then come to the dealership and inspect the car as pertaining to the damages. "a friend of mine" is a technician at gm. they just had a vette come in with low miles around 12k, but the car was using 1qt. of oil every 500 miles! so what they did was called the factory rep. regarding this problem. he came out inspected the car and told the dealership the car was maintained and to go ahead and put new rings into the motor.


so if they say not covered, tell them you want to speak to the factory rep.

 

If not, you need to call GM's 800 number and speak to someone regarding your problem. They will tell you to get it fixed and send them the reciept. They will pay for it

 

Talk to the Service Manager at the dealership. Be calm, business like, and reasonable with him. Show him documentation that the car has been maintained. Explain that you would like him to see if he can get some "assistance" from GM.

The dealer can go "plead" your case with the GM zone rep. The dealer is not gonna let you (nor will the zone rep let you) talk directly with the rep. The dealer is the reps "customer" ... not you. The other choice (and the more likely one) is the dealer will ask you to call the GM Customer Assistance line (800) 222-1020 and open up a "case" with them.

The Cust Asst agent will need a bunch of information ... VIN number, dealer that is working on the car, and key, they will ask if you've talked to the dealer first. If you haven't, they will blow you off, so be sure to have discussed this with the dealer management first. Again, be calm and professional in explaining the circumstances, and let them know you are looking for assistance in fixing this problem. ANYTHING that you can offer them that helps your case ... such as (for example) you own 3 other GM vehicles, give them the VIN's from those vehicle's too. Anything that sells GM on the idea that you are and want to continue to be a repeat customer will help your case.

They will probably ask for a day or two, and then get back to you with GM's "decision" on what, if any, help GM will provide. I guarantee they will talk with the dealership in the interim.

You never know, GM may pay for parts, pick up part of the labor ... it never hurts to try.

Best of luck, maybe it will turn out to be something simple and cheap to fix .....

 

Thanks for the replys. I appreciate it. Here it is Monday morning and still no phone call from the dealer. I will try the GM rep angle and who knows I have bought 4 new vettes from these people so maybe they will try. Again Thanks.

Ron

 

Maybe the "loss of oil pressure" is the failure of the oil pressure sending unit?
According to this post...
http://forums.corvetteforum.com/show....php?t=1946659
Is the car absolutely original and unmodified in any mechanical manner? That also might help your case.
Personally, I wouldn't own a C5/Z06 without some type of extended warranty.

 

Well they want to tear out my oil pan to check the O ring. It looks like some of you hit the nail on the head. Its hard to believe that a 10 cent part could destroy a 50k car. I only hope that is the problem as GM might help with the cost. Ron

 

Don't go after the GM zone rep ... they will not talk with you .....

Talk with MANAGEMENT at the dealership first. The dealer has NO reason to "protect" GM. If they can get GM to help in paying for your "issue" ... they look like heroes ... and if GM won't help, the dealer can blaim GM ... not themselves.

Work WITH the dealer on this issue, it is in the dealer's best interest (and obviously yours) for GM to pay at least some part of this repair. Whatever GM pays costs the dealer nothing, and probably contributes to your willingness to do business with them in the future.

If you feel the dealership is not being "smart" about how to deal with GM ...... call the GM Customer Asssistance line (number provided in my post above) and CALMLY AND PROFESSIONALLY explain what is happening. My experience has been that while it takes time to work through an issue, (days to weeks .... this ain't gonna be solved in a 30 minute TV show time frame), GM does actually try to help out. I doubt GM will pick up the entire cost of the repair, but it is possible they will agree to pay some part of the cost.

Best of luck,