Gmpartsdirect What customer Service
Thread Starter
Racer
Joined: Oct 2004
Posts: 480
Likes: 16
From: chicago il
Gmpartsdirect What customer Service
I will never buy another part from this vendor again.... 2 weeks to ship head gasket/bolt kit and it arrived today and What do ya know only one head gasket!!!!!! So after sending 3 emails to customer service with no replies I found that the shipping box had their # on it .
So I called, after 20 minutes on hold a guy answers and as soon as I said I had placed an internet order he wouldn't talk to me saying policy is I have to contact through customer service via e-mail!!! So now i will dispute the charge on my credit card and then they can contact me through e-mail.... Do yourself a favor and DO NOT ORDER parts from these guys.. There are other forum vendors that will actually talk to you Like Gene Culley..
So I called, after 20 minutes on hold a guy answers and as soon as I said I had placed an internet order he wouldn't talk to me saying policy is I have to contact through customer service via e-mail!!! So now i will dispute the charge on my credit card and then they can contact me through e-mail.... Do yourself a favor and DO NOT ORDER parts from these guys.. There are other forum vendors that will actually talk to you Like Gene Culley..
Team Owner
Joined: Mar 1999
Posts: 22,025
Likes: 192
From: At the beach in little Rhody
Le Mans Master
Joined: Apr 2005
Posts: 8,077
Likes: 4
From: Scarborough ONTARIO
Ur fault why u ordered from gmpartsdirect, always call first gene at gmpartshouse.com outstanding price and amazing service, i personally spoke to gene twice and both the times he was busy yet still answered my questions.
Team Owner
Joined: Jan 2007
Posts: 31,233
Likes: 201
From: Utah
I hope I'm not goint to have the same issue. I just ordered a bunch of stuff from them. I tried calling them about the head gaskets but no one answered and I never heard anything back about my email so I ordered the gaskets elseware but I did order a bunch of other stuff for my h/c/i build. The only thing I'm dissapointed about so far is the ls2 lifter trays are on back order and I can't find out how long I'm going to have to wait. I hope you get everything worked out.
Safety Car
Joined: Nov 2000
Posts: 4,419
Likes: 6
From: Arroyo Grande CA
http://www.gmpartshouse.com/faq.html
Why buy from GM Parts House?
There are many reasons to buy from GM Parts House, not just one. We have the best prices for brand new Genuine GM Parts and Genuine GM Accessories, shipped, on the internet. If you find that we don't, we have a price matching policy. If you're outside of PA we do not charge sales tax. We offer real shipping prices and not inflated shipping prices like others! If you don't have a part number or need assistance you can always call or write us and get the help you need. A lot of online stores have people who are also serving dealership customers, technicians and the likes. At GM Parts House, our staff is dedicated to the online business. The purpose of our department is to serve you, the online customer!
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Drifting
Joined: Dec 1999
Posts: 1,541
Likes: 2
From: Raleigh NC
GMPARTSHOUSE only.
Last year I ordered a set of T1 bars and UPS screwed up the shipment. Gene was willing to personally buy another set to get them to me. I told him I wasn't in a hurry but he wouldn't hear of it. UPS did find them but this speaks volumes to his customer service.
Last year I ordered a set of T1 bars and UPS screwed up the shipment. Gene was willing to personally buy another set to get them to me. I told him I wasn't in a hurry but he wouldn't hear of it. UPS did find them but this speaks volumes to his customer service.
Burning Brakes
Joined: Aug 2007
Posts: 756
Likes: 1
From: Oakton Virginia
I don't normally slurp the vendors but I recently ordered 3 parts from Gene and he called to tell me that I probably ordered 2 incorrect parts (which I did). Would gmpartsdirect have done the same?
Instructor
Joined: Aug 2006
Posts: 155
Likes: 0
From: Janesville CA
I'm sure glad i read this thread. I had a terrible experience with gm parts direct customer service also, but I had confused it with gm parts house and Gene. Thanks for the clarification, I'm glad to know I can buy from GM parts house with confidence.
Safety Car
Joined: Sep 2007
Posts: 3,816
Likes: 16
From: Anchorage Alaska
St. Jude Donor '08-'09-'10
Yup.... Gene took great care of me the one time I placed an order... awesome service!
Then over the past few weeks, I've found Bob at Fichtner to be every bit as helpful.
GM Parts Direct... in my experience, I've never ordered from them because while their prices are a bit lower... their shipping is always higher to the point that Gene or Bob end up cheaper anyway.
Then over the past few weeks, I've found Bob at Fichtner to be every bit as helpful.
GM Parts Direct... in my experience, I've never ordered from them because while their prices are a bit lower... their shipping is always higher to the point that Gene or Bob end up cheaper anyway.
Le Mans Master
Joined: May 2005
Posts: 6,366
Likes: 249
From: Fort Lauderdale, Florida
GM Parts Direct is not affiliated with General Motors itself. It is a mail order parts department division of a Chevy dealer somewhere in North Carolina. Over the years I've read several posts with unhappy customers of Parts Direct. On the other hand, everyone is always completely happy with Gene Culley's service at GM Parts House.
Tech Contributor
Joined: Jan 2007
Posts: 19,482
Likes: 1,173
From: Dyer, IN
I will never buy another part from this vendor again.... 2 weeks to ship head gasket/bolt kit and it arrived today and What do ya know only one head gasket!!!!!! So after sending 3 emails to customer service with no replies I found that the shipping box had their # on it .
So I called, after 20 minutes on hold a guy answers and as soon as I said I had placed an internet order he wouldn't talk to me saying policy is I have to contact through customer service via e-mail!!! So now i will dispute the charge on my credit card and then they can contact me through e-mail.... Do yourself a favor and DO NOT ORDER parts from these guys.. There are other forum vendors that will actually talk to you Like Gene Culley..
So I called, after 20 minutes on hold a guy answers and as soon as I said I had placed an internet order he wouldn't talk to me saying policy is I have to contact through customer service via e-mail!!! So now i will dispute the charge on my credit card and then they can contact me through e-mail.... Do yourself a favor and DO NOT ORDER parts from these guys.. There are other forum vendors that will actually talk to you Like Gene Culley..
Drifting
Joined: Nov 2006
Posts: 1,682
Likes: 2
From: Plano Texas
St. Jude Donor '08
I doubt it, since gene has a price matching policy. I've bought a couple things from him at gmpartshouse and each transaction has been excellent... great communication, quick shipment and just great overall service. Gene is a guy who knows how to run a business with the customer in mind, and that's why he's so well respected on here.
Tech Contributor
Joined: May 2008
Posts: 3,100
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From: Somers, CT and Clermont, FL
St. Jude Donor '09-'10-'11-'12-'13-'14-'15-'16
Melting Slicks
Joined: Mar 2002
Posts: 2,203
Likes: 63
From: Staten Island NY
GMParts direct is a place called Flow Chevrolet.
If you do a random search on parts such as I did for my 1999 coupe, on a water pump, alternator, timing cover gasket, power steering hose, front seal ……you find a significant price difference where GMParts Direct is much less.
I never had a problem with them, ordered many parts for both of my C4s and C5s,....... but I also never called GM Parts House to ask if they can match a price. I would just like to see the best price advertised on the website.
If you do a random search on parts such as I did for my 1999 coupe, on a water pump, alternator, timing cover gasket, power steering hose, front seal ……you find a significant price difference where GMParts Direct is much less.
I never had a problem with them, ordered many parts for both of my C4s and C5s,....... but I also never called GM Parts House to ask if they can match a price. I would just like to see the best price advertised on the website.
Last edited by warren s; Nov 14, 2008 at 07:48 AM.
Le Mans Master
Joined: Apr 2001
Posts: 5,941
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From: Was New Orleans but swam to Baton Rouge LA
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I have used Gene in the past and had great luck with him. I also like Scroggin as well. I recently had a shipment show up from them damaged, and they have been very helpful in correcting it. I will say one thing about ordering parts. The best deal I tend to have is through my local chevy dealership that sponsors the local corvette club. They give us great deals, and maybe you have a club or dealership that does the same in your area.
Team Owner
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and their shipping will eat up any possible savings...
I challenge you get get a part quote from them and Gene Culley and tell me who is less in the end.
their shipping policy alone is reason enough not to order from them...their prices look good until you figure out the shipping charges..
I challenge you get get a part quote from them and Gene Culley and tell me who is less in the end.
their shipping policy alone is reason enough not to order from them...their prices look good until you figure out the shipping charges..
Race Director
Joined: Jan 2006
Posts: 10,554
Likes: 33
From: Not on either liberal coast.
Isn't GMPARTSDIRECT still a vendor here? 
I have my own horror story about ordering from them. I'd never do it again unless they were the only source of a discontinued GM part and I'm in absolutely no hurry to receive it, nor care that they respond to e-mails only and double charge for the shipping...
I have my own horror story about ordering from them. I'd never do it again unless they were the only source of a discontinued GM part and I'm in absolutely no hurry to receive it, nor care that they respond to e-mails only and double charge for the shipping...
Last edited by hotwheels57; Nov 14, 2008 at 12:42 PM.