I've never had a problem with GMPD. Twice they've looked up exact part #'s for me within a day. Their shipping is a bit more than most though.

 

I too have never had a problem with GMPD. Best prices I could find.

However, you proved a valuable point. Never buy anything online or over the phone with a debit card. Debit card does not give you the ability to dispute like a normal credit card.
Debit card - money is pulled instantly from your account.

 

Only use GM Parts Direct if you are 110% sure the part number you want is the correct part number and time to get the part is not a factor.

As you have seen, their customer service is the pits and you are on your own when purchasing from them.

I would gladly pay the little bit more for a part from Gene because of the top notch customer service and professional ways.

 

I have used GMPD many times and never had a problem with them. If i need a part quickly I will go down to my local dealarship and pay the extra to get it quicker.

 

We keep seeing,"GMPD is the place to purchase if you have the part number".

If you do not have the GM part number, please email our customer service team. Our customer service team is here to provide the correct part number to be ordered. If our customer service team provides the incorrect part number from the information supplied, we will authorize the return. If the part number is not verified or provided by our customer service team via email and the part is a special order part, it may not be returnable.

I will agree, our customer service was terrible and needed an overhaul!!! We have since hired more customer service techs to answer your email request in a timely manor. Please keep in mind that we are closed on the weekends and the emails sent over the weekends are answered on Mondays. We answer every email that comes into our facility and want to try to have every customer happy. If you do not receive a reply with 12-24 hours (that is our posted response time, our goal is within an hour or sooner) of the email being sent, please PM me or send me an email.

If you find a lower delivered price at 1 of our competitors, please email us a screen shot and link to the delivered price and we will try to meet/beat our competitor's delivered price.

Thank you to everyone for the support of GmPartsDirect.com. Please let me know if you have any questions or concerns.

Scott, GmPartsDirect.com Manager

 

I ain't trying to nuthug here, but yeah it does say this whenever you click on the "catalog" link. And both times I've had you guys look up a part #, I got very prompt responses complete with a image of said part.

 

I have yet to have to buy OEM parts so I haven't used either venders.. but to be honest it seems this Scott guy knows what customer service is.

I've read the entire thread and there were at least like half a dozen comments that bashed the vender (not in a very negative way, and it may be true) but the vender stepped up to the plate and admitted they needed improvements in customer service. I think that at least deserves some credit.

I've read quite a few vender dispute threads, and often times the vender will come in screaming... much in the same way that the customer screamed. I think it's only right for businesses to accept criticism and make improvements from there.

If they are able to sell things cheaper, even with a higher shipping charge, or a longer shipping time, should be expected, right? Just like when I go to walmart, I expect to occasionally run into bad-mannered cashiers or other customers... and heck it could happen anywhere.

It seems that GMPD explained that the OP tried to use Discover twice, when it's not accepted. Keep in mind Visa/Mastercard are the only ones that are pretty much accepted everywhere a creditcard is accepted. American Express and Discover are not as common...

Anyway, good to see that manner is kept throughout the discussions.