***wtf fast?***
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
I think you have it wrong. The part was bought from Hinson. Hinson should have immediately said we will ship you a new one and pay for returning the old one. Then Hinson could have taken it up with FAST.
If I buy a part from you I expect you to take care of any problems.
If I buy a part from you I expect you to take care of any problems.
Former Vendor
Joined: Feb 2007
Posts: 17,337
Likes: 39
From: Birmingham, AL www.hinsonsupercars.com 205-909-9402
KMColdcars - This is a discontinued part. If we had the replacements available, we would have done exact what you said. The only option was to go through FAST directly.
Sarge - We left messages and emails with all of our FAST reps, and we got a response about 25 minutes ago that would have allowed us to get the part sent via overnight without all this fuss. We could have saved you this stress if you would have let us continue to serve you. Remember, there is no advantage in the package leaving one hour earlier when they all ride on the same plane.
Lighten up a little here guys. This stuff happens when playing with hot rods. All that you can ask for is to let the company fix it and they did. Kudos to FAST for stepping up.
Let us know if you need more help. We'll be here and obviously FAST is too.
Sarge - We left messages and emails with all of our FAST reps, and we got a response about 25 minutes ago that would have allowed us to get the part sent via overnight without all this fuss. We could have saved you this stress if you would have let us continue to serve you. Remember, there is no advantage in the package leaving one hour earlier when they all ride on the same plane.
Lighten up a little here guys. This stuff happens when playing with hot rods. All that you can ask for is to let the company fix it and they did. Kudos to FAST for stepping up.
Let us know if you need more help. We'll be here and obviously FAST is too.
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
KMColdcars - This is a discontinued part. If we had the replacements available, we would have done exact what you said. The only option was to go through FAST directly.
Sarge - We left messages and emails with all of our FAST reps, and we got a response about 25 minutes ago that would have allowed us to get the part sent via overnight without all this fuss. We could have saved you this stress if you would have let us continue to serve you. Remember, there is no advantage in the package leaving one hour earlier when they all ride on the same plane.
Lighten up a little here guys. This stuff happens when playing with hot rods. All that you can ask for is to let the company fix it and they did. Kudos to FAST for stepping up.
Let us know if you need more help. We'll be here and obviously FAST is too.
Sarge - We left messages and emails with all of our FAST reps, and we got a response about 25 minutes ago that would have allowed us to get the part sent via overnight without all this fuss. We could have saved you this stress if you would have let us continue to serve you. Remember, there is no advantage in the package leaving one hour earlier when they all ride on the same plane.
Lighten up a little here guys. This stuff happens when playing with hot rods. All that you can ask for is to let the company fix it and they did. Kudos to FAST for stepping up.
Let us know if you need more help. We'll be here and obviously FAST is too.
It's impossible for me to know you have left vmails and emails without you communicating it. "We're waiting to hear from Comp" doesn't promote any sense of urgency on Hinson's part. And when I can call and talk to someone at FAST (twice) about the issue the perception is that why can't you do that too.
Bottom line I hope it's resolved. I guess I'll see tomorrow.
Last edited by SargeZ06; Feb 15, 2010 at 06:44 PM.
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
Spoke with FAST again. Upper Shell is on the dock waiting for FedEx to pickup.
Brian from Hinson just personally called me to assure me that they were doing everything to resolve this and it just wasn't communicated. After talking to him I don't doubt it for a second.
I'll except part of the blame as well for being impatient with Hinson. When FAST said call Hinson and Hinson said they had to call FAST... I think we've all seen that circle of death at one time or another and I didn't have time to watch the end of the movie.
Bottom line is both companies stepped up to resolve this issue and provide the customer service we all expect. I have made several purchases from Hinson and won't hesitate to in the future.
Thanks to Brian and Hinson and Robin at FAST.
Sarge
Brian from Hinson just personally called me to assure me that they were doing everything to resolve this and it just wasn't communicated. After talking to him I don't doubt it for a second.
I'll except part of the blame as well for being impatient with Hinson. When FAST said call Hinson and Hinson said they had to call FAST... I think we've all seen that circle of death at one time or another and I didn't have time to watch the end of the movie.
Bottom line is both companies stepped up to resolve this issue and provide the customer service we all expect. I have made several purchases from Hinson and won't hesitate to in the future.
Thanks to Brian and Hinson and Robin at FAST.
Sarge
