***wtf fast?***
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
***wtf fast?***
I purchased this FAST 92 from Hinson Super Cars in Mid-Jan. Today I was finishing my CAM/Intake swap and found the brass inserts that hold down the fuel rail are missing on the Drivers side. Called FAST, FAST saide call Hinson, Hinson said they had to call FAST.
In the mean time I have to get this together and tuned for a trip on Friday. Something better happen quick. Let's see who resolves this and how quick.
Suppose to look like this (Pass side)
Driver side looks like this.
In the mean time I have to get this together and tuned for a trip on Friday. Something better happen quick. Let's see who resolves this and how quick.
Suppose to look like this (Pass side)
Driver side looks like this.
Last edited by SargeZ06; Feb 15, 2010 at 04:22 PM.
Tech Contributor
Joined: Dec 1999
Posts: 32,910
Likes: 2,402
From: Anthony TX
CI 6,7,8,9,11 Vet
St. Jude Donor '08
Until you get it resolved, I would drill a small hole in two of the intake hold down fastener heads and just use some lockwire to secure that side of the rail to the manifold. It should work fine for your trip!
What do you think? When you get your resolution from WHO EVER, no harm to the manifold if you have to send it back.
BC
What do you think? When you get your resolution from WHO EVER, no harm to the manifold if you have to send it back.
BC
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
Until you get it resolved, I would drill a small hole in two of the intake hold down fastener heads and just use some lockwire to secure that side of the rail to the manifold. It should work fine for your trip!
What do you think? When you get your resolution from WHO EVER, no harm to the manifold if you have to send it back.
BC
What do you think? When you get your resolution from WHO EVER, no harm to the manifold if you have to send it back.
BC
Sarge
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
Yeah that is funny but seems like an easy fix to me.
2 options.
1. Over night me a FAST 92 top shell.
2. Over night me a FAST 102 and required hardware to work with stock fuel rails if no 92 shells are available. Shells aren't interchangeable.
Still waiting for Hinson to call me back...
2 options.
1. Over night me a FAST 92 top shell.
2. Over night me a FAST 102 and required hardware to work with stock fuel rails if no 92 shells are available. Shells aren't interchangeable.
Still waiting for Hinson to call me back...
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
No idea what's taking so long. In 10 minutes this morning I spoke to someone at FAST and someone at HINSON. How long does it take to figure this out?
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Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
That's another reason why I called FAST first. Better chance they may have them laying around. FAST Tech guy stated that they were molded into the shell and can't be pressed in.
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
Not sure the treaded in would have the same strength as the molded in inserts,
Tech Contributor
Joined: Jan 2007
Posts: 19,242
Likes: 1,091
From: Dyer, IN
Anyway you slice it, just **** poor customer service from FAST. You purchased a manifold from one of their distributors, and now you have a manufacturing defect. FAST should have taken the issue and ran with it, to resolve the problem immediately.......and then worked out the details with Hinson.
The customer should not have to do all the leg work.
The customer should not have to do all the leg work.
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
Called Hinson back. They say they are waiting to hear back from COMP (Who owns FAST now). Doesn't seem to be any sense of urgency on Hinson's part. I guess it's not their car tore apart. They have no skin in the game.
If it was my customer I'd have my *** on the phone with COMP/FAST until I got a resolution. It's really that simple.
If it was my customer I'd have my *** on the phone with COMP/FAST until I got a resolution. It's really that simple.
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
Just got off the phone with Robin at COMP and he is going to go grab me an upper shell personally and overnite it to me.
We'll see if that happens but it's a lot better than waiting on Hinson.
Damn shame I have to deal with this but like I said I'm up against a timeline and I seem to be the only one that cares. Well and now Robin...
I'll update later if I hear different.
We'll see if that happens but it's a lot better than waiting on Hinson.
Damn shame I have to deal with this but like I said I'm up against a timeline and I seem to be the only one that cares. Well and now Robin...
I'll update later if I hear different.
Former Vendor
Joined: Feb 2007
Posts: 17,337
Likes: 39
From: Birmingham, AL www.hinsonsupercars.com 205-909-9402
Sarge - We regret that you received a defective part. As you are aware, we do not make the intake and were only trying to help you get a resolution. FAST could have been more helpful for you on the first call, but to their credit, they did step up and take care of you. The measure of the company should be the fact that they made it right and overnighted it.
I'm glad to see that you found a resolution. We will call off the hounds from our side. Let us know if you need anything else to get ready for your trip.
TIP - There is a web of rubber gasket that seals the runners to the upper shell. Be careful not to tear this when separating the pieces. It is a good idea to put a dab on silicone on the gasket joints where FAST did during the construction.
Brian @ HinsonMotorsports.com
205-267-6387
I'm glad to see that you found a resolution. We will call off the hounds from our side. Let us know if you need anything else to get ready for your trip.
TIP - There is a web of rubber gasket that seals the runners to the upper shell. Be careful not to tear this when separating the pieces. It is a good idea to put a dab on silicone on the gasket joints where FAST did during the construction.
Brian @ HinsonMotorsports.com
205-267-6387
Melting Slicks
Joined: Jan 2009
Posts: 3,181
Likes: 285
From: Puyallup Washington
Brian at Hinson
I think you have it wrong. The part was bought from Hinson. Hinson should have immediately said we will ship you a new one and pay for returning the old one. Then Hinson could have taken it up with FAST.
If I buy a part from you I expect you to take care of any problems.
If I buy a part from you I expect you to take care of any problems.
Thread Starter
Burning Brakes
Joined: Mar 2006
Posts: 1,095
Likes: 5
From: Oldham County Louisville, KY
Sarge - We regret that you received a defective part. As you are aware, we do not make the intake and were only trying to help you get a resolution. FAST could have been more helpful for you on the first call, but to their credit, they did step up and take care of you. The measure of the company should be the fact that they made it right and overnighted it.
I'm glad to see that you found a resolution. We will call off the hounds from our side. Let us know if you need anything else to get ready for your trip.
TIP - There is a web of rubber gasket that seals the runners to the upper shell. Be careful not to tear this when separating the pieces. It is a good idea to put a dab on silicone on the gasket joints where FAST did during the construction.
Brian @ HinsonMotorsports.com
205-267-6387
I'm glad to see that you found a resolution. We will call off the hounds from our side. Let us know if you need anything else to get ready for your trip.
TIP - There is a web of rubber gasket that seals the runners to the upper shell. Be careful not to tear this when separating the pieces. It is a good idea to put a dab on silicone on the gasket joints where FAST did during the construction.
Brian @ HinsonMotorsports.com
205-267-6387
Yeah I'm aware of the web of gaskets inside the shell as it's part of the install to remove the shell and make sure they are still in there proper locations.
Sarge