Broken Yella Terra Ultralight Rocker
06-30-2010, 03:28 PM
#41
Burning Brakes
I had an issue of broken YT in the batch 6mo. ago. Jim was on it in no time and had answers as to why. Having customer service this good should be SOP. The guy called my at home at diner time and it was like 1am in Aussie land. Then again another time to follow up like 9am here. 5pm Aussie time. Thats customer service. I may have times not just right but the point the guy went out of his way to make everything whole. GREAT company!
07-01-2010, 07:43 AM
#42
Safety Car
Member Since: Jun 1999
Location: Austin, Singapore, Kuala Lumpur, Houston, Dallas, Hong Kong, Elgin, etc.. Texas
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I had an issue of broken YT in the batch 6mo. ago. Jim was on it in no time and had answers as to why. Having customer service this good should be SOP. The guy called my at home at diner time and it was like 1am in Aussie land. Then again another time to follow up like 9am here. 5pm Aussie time. Thats customer service. I may have times not just right but the point the guy went out of his way to make everything whole. GREAT company!
07-01-2010, 03:56 PM
#43
Burning Brakes
Its not the point. He didn't have to call. He also called to check to see if alls well months after replacement.
Bottom line stand up guy ,stand up company!!
Bottom line stand up guy ,stand up company!!
07-01-2010, 07:13 PM
#44
Race Director
Thread Starter
07-01-2010, 09:17 PM
#46
Team Owner
07-02-2010, 06:56 AM
#47
Race Director
Thread Starter
07-03-2010, 06:55 PM
#48
Race Director
Thread Starter
McLoed and Sneakelman came over today to help with the work on the car. I had already pulled everything but the head. We pulled the head and low and behold found the broken piece of rocker sitting right down by the lifters. There were also several very small slivers that we cleaned up. We were able to reconstruct the broken rocker 100%!!!!!
I've got everything back together just waiting for the new rockers from YT.
Needless to say, I was greatly relieved to find the broken piece up top and didn't have to drop the cradle and pull the pan. I haven't been so relieved since Beth had her period back in high school...
I've got everything back together just waiting for the new rockers from YT.
Needless to say, I was greatly relieved to find the broken piece up top and didn't have to drop the cradle and pull the pan. I haven't been so relieved since Beth had her period back in high school...
Last edited by WKMCD; 07-03-2010 at 07:26 PM.
07-03-2010, 08:07 PM
#49
Race Director
Thread Starter
I just looked at tracking the rockers. They tried to deliver them today while I was on the golf course. Pretty incredible. I emailed Jim on Monday and the replacement rockers were here today all the way from Melbourne, Au. GREAT CUSTOMER SERVICE!!!!!
Oh well, I'll have them Tuesday.
Oh well, I'll have them Tuesday.
07-06-2010, 07:59 PM
#50
Race Director
Thread Starter
Picked up the rockers from the PO today. Nice, complete set.
Now I just need it to be less than 115 degrees in the garage to install them, change the oil and put the DexCool in.
It's hotter than the 6th ring of hell here
Now I just need it to be less than 115 degrees in the garage to install them, change the oil and put the DexCool in.
It's hotter than the 6th ring of hell here
07-06-2010, 09:35 PM
#51
Race Director
I'm out now cleaning up the mess in my garage and it feels like I just opened an oven door.
07-07-2010, 04:40 PM
#53
Race Director
Thread Starter
I went to put the car up on stands. The jack got as far as the front of the car before I gave up. It's just too stinking hot. Maybe Friday evening when it's supposed to cool down to the mid- 90's.
Last edited by WKMCD; 07-07-2010 at 06:42 PM.
07-10-2010, 11:41 AM
#55
Race Director
Thread Starter
It finally rained here this morning so I got the car back together. Installed the rockers, DexCool and an oil change. Brought it up to temp twice and it's all good. Thanks to Jim at Yella Terra for standing behind their rockers 100%. He was quick to respond and I had the replacement rockers all the way from Australia 5 days after I contacted him.
Back to terrorizing the streets!!!
In a Gentlemanly way - of course.
Back to terrorizing the streets!!!
In a Gentlemanly way - of course.
10-14-2010, 07:57 AM
#56
YT Customer Service is Great!
I agree with the comments about the great customer service from Jim at YT........follow up an keeping angry customers happy, in very tense situations is what a stand up company is all about! Have not had any issues since my mishap! Yella Terra can have my business again, on my next build!
10-14-2010, 08:17 AM
#57
Race Director
Thread Starter
10-14-2010, 07:48 PM
#58
Burning Brakes
:thumbs He's the man!
I agree with the comments about the great customer service from Jim at YT........follow up an keeping angry customers happy, in very tense situations is what a stand up company is all about! Have not had any issues since my mishap! Yella Terra can have my business again, on my next build!
09-04-2013, 07:17 PM
#60
Racer
I hate to bring this back from the dead but i have been in the process of trying to get a set replaced for several months so far. I originally contacted Kathy who referred me to Doug who only responded to my emails if i called him and he is actually at work. Eventually he told me he cant help any more and referred me to Jim. I have currently sent Jim 5 emails with no response at all. I am so tired of the BS that i tried to contact the BBB and they cant do anything because they are based out of Australia. Anyone got any advice or know if there is anyone above Jim that i can contact with this?
Last edited by ws6383zo6408; 09-04-2013 at 07:23 PM.