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Advice needed in dealing with a shop

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Old Jan 29, 2011 | 12:22 AM
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Default Advice needed in dealing with a shop

I picked up my car today from the shop after they bled the clutch. The grind/clanking noise is still there, but the shop owner says that the problem is the torque tube and not the new clutch kit they installed a month and a half ago. I drove it home and I swear it sounds like the throwout bearing is falling apart. Sometimes when I push the clutch in, I can hear something spinning and clanking around. Do I take it back to him and demand they drop the drivetrain and check it out or do I go to someone else that knows more about Vettes? I would work on it myself, but I need a lift. I'm not as young as I used to be.
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Old Jan 29, 2011 | 08:24 AM
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The most likely cause of the noise is relaitively easy to isolate. With the car in neutral and the clutch engaged the complete drive line up to and including the transmission input shaft is rotating along with the engine. If you can hear the noise at this point the most likely culprit is somwhere in the TT.
With the clutch pedal depressed, the torque tube shaft no longer rotates. Now there is relative rotation between the TT input shaft and the pilot bearing and the slave cylinder release bearing. The release bearing is now riding against the pressure plate diaphragm spring actuating fingers. If the noise is most pronounced with the clutch pedal depressed, the release bearing and or the pilot bearing are your most likeky causes for the noise.
I use the term most likely because you will not be able to determine the actual problem until the drive line is dropped and a visual inspection reveals the failed component. Good luck.
BTW what type of clutch did the shop install?
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Old Jan 29, 2011 | 08:48 AM
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Noise is NOT good!! Have them drop the inspection plate and see if you can localize the noise better. Sounds like there not going to be very helpful. Let us know how it turns out.

BC
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Old Jan 29, 2011 | 10:09 PM
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They installed a Rhino clutch kit. I feel like they should drop the drivetrain and make sure the clutch is not the problem. I really feel that it's a throw out or pilot bearing issue. I'm going to see if I can convince them to inspect it on Monday. I'll let you guys know what happens.

Last edited by scooby99; Jan 29, 2011 at 11:02 PM.
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Old Jan 30, 2011 | 12:53 AM
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After doing some research on clutch problems, I believe that I am experiencing Step 3 from the following article. Has anyone else had this problem? Could the new Rhino pilot bearing have defective?

http://www.drivetrain.com/parts_cata...wers_here.html

If the problem is noise coming from the clutch system, a simple test can identify the source of the noise before you tear into the system. There are two potential bearing-noise makers in the clutch system-the release bearing and the pilot bearing. To determine which one, if either, is making the noise follow these steps:

Step 1 With the engine running and the transmission in neutral, if the noise occurs it is in the transmission, most likely the front bearing supporting the input shaft.

Step 2 If that is not the problem, place your foot on the clutch pedal and begin to depress the pedal. If you begin to hear the noise at this point, the problem is the clutch release bearing. If not, proceed to the next step.

Step 3 Push the clutch pedal all the way to the floor. If you hear the noise at this point it is the pilot bearing or bushing. If you do not hear any noise during this test, the problem is not in the clutch system. Identifying these conditions early before removing and replacing the components goes a long way toward preventing a recurrence of the problem.
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Old Jan 30, 2011 | 09:37 PM
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With the clutch pedal pressed in and the transmission in neutral the torque tube doesnt rotate. With that said, if the sound occurs under those conditions then theres a very good chance that it isnt the torque tube.
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Old Feb 11, 2011 | 12:50 AM
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Took the car to another shop and they found the problem to be a torn up pilot bearing. All the needle bearings were gone and the tip of the input shaft was getting all marred up. The pilot bearing was in too bad of shape to determine if it was from the newly installed clutch kit from the other shop or the original GM bearing. They are replacing the pilot bearing, input shaft and front bearing. These guys know what they are doing, but I still think the other shop should help pay for this. Has anyone else had to deal with this kind of situation before?

Thanks,

Sam
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Old Feb 11, 2011 | 07:21 AM
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Sam

I would consider small claims court but, you will have to build a case to prove they were negligent. Go talk to them with the evidence/smoking gun and see what they have to remedy the problem.

Last edited by Bill Curlee; Feb 11, 2011 at 09:27 AM.
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Old Feb 11, 2011 | 09:01 AM
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Dont expect the new shop to testify in court on your behalf also.Most shops do not wish to get involved.
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Old Feb 11, 2011 | 10:26 PM
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Turns out that the pilot bearing was put in backwards. That explains why it barely made it 500 miles before falling apart.
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Old Feb 11, 2011 | 10:52 PM
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Originally Posted by scooby99
Turns out that the pilot bearing was put in backwards. That explains why it barely made it 500 miles before falling apart.
so the other shop said what when you told them?
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Old Feb 28, 2011 | 06:25 PM
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Default Latest update - small claims court

My car is finally fixed and of course the shop that put the pilot bearing in backwards refuses to pay the bill from the other shop. Looks like we will be going to small claims court. Does anyone have any experience with this?

Thanks,

Sam
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Old Feb 28, 2011 | 06:51 PM
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Originally Posted by scooby99
My car is finally fixed and of course the shop that put the pilot bearing in backwards refuses to pay the bill from the other shop. Looks like we will be going to small claims court. Does anyone have any experience with this?

Thanks,

Sam
You'll probably end up with with nothing.

Does your original paperwork (bill) from the first shop show that they replaced the pilot bearing ?

Did you take pictures showing that is was installed incorrectly ?

Is the mechanic who made the repair willing to go to court and testify on your behalf ?

If you have all (3) of the above evidential items, you might be able to win your case. Without it, you don't have a chance.
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Old Feb 28, 2011 | 06:55 PM
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SAM

Yes and NO!

This is what I can tell you. I took a woman to Small Claims Court for damaging my 02 ZO6. The case was accepted. When its accepted, it is PUBLIC DOMAIN.

When it goes public, Peoples Court, Judge Judy, Judge Joe Brown and any other TV show court will contact you and see if you want to have the case adjudicated on the TV Court show.

IF,,,,, you feel that the the shop will NEVER pay you, the TV Show is a way to get your money back.

IF,, you have a bullet proof case and you feel that the shop will honor the judgment if you win, take the county court circuit.

BC
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Old Feb 28, 2011 | 06:55 PM
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Lawyers do. Even if you just go consult for an hour to get an action plan. They may try to push you around so I would not give up until the very end. If you want them to pay then at least drag their time into it. Good luck.

Peter
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Old Feb 28, 2011 | 07:50 PM
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Here in California we have a Bureau of Auto Repair that arbitrates these kind of issues. Do you have something like that there? Or a Dept. of Consumer Affairs?
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