Dewitts customer service
Thread Starter
Heel & Toe
Joined: Apr 2010
Posts: 22
Likes: 0
Dewitts customer service
bought a Dewitts radiator about two weeks ago and had some questions about the oil by pass option after reading about it on this fourm the vendor that I bought the radiator from never brought this to my attention as an option I called Dewitts to get information on this got no answer I left a message and never recieved a call back so I called the next day , the girl they had answering the phone was kind of a smart *** and then informed me that all of there oil bypass units were sent to Carliyle for a Vette show so there were non avaliable and had no timeframe on when they would be avalible what a way to run a business I just hope there product is better than there customer service.
Melting Slicks
Joined: Nov 2002
Posts: 2,884
Likes: 260
From: Jamison Pa
St. Jude Donor '11-'25
DeWitts
I called them a few months ago. I had pulled a connector off one of my fans. They could not have been nicer or faster with the repair (that was my fault).
Bob K.
Bob K.
Melting Slicks
Joined: Aug 2005
Posts: 2,960
Likes: 112
From: New Braunfels TX
You can easily PM Tom Dewitt. Im sure he will help you.
http://forums.corvetteforum.com/memb...om-dewitt.html
http://forums.corvetteforum.com/memb...om-dewitt.html
Team Owner
Joined: Mar 1999
Posts: 22,025
Likes: 192
From: At the beach in little Rhody
Thursday is setup day at Carlisle so you may need to have a little patience until they return middle of next week. Everyone I know (myself included) has had excellent customer service from DeWitts.
Tech Contributor
Joined: Jan 2007
Posts: 19,401
Likes: 1,143
From: Dyer, IN
bought a Dewitts radiator about two weeks ago and had some questions about the oil by pass option after reading about it on this fourm the vendor that I bought the radiator from never brought this to my attention as an option I called Dewitts to get information on this got no answer I left a message and never recieved a call back so I called the next day , the girl they had answering the phone was kind of a smart *** and then informed me that all of there oil bypass units were sent to Carliyle for a Vette show so there were non avaliable and had no timeframe on when they would be avalible what a way to run a business I just hope there product is better than there customer service.
As already stated, there is a push for Carlisle, so many vendors may have a delayed response.
Drifting
Joined: Jan 2008
Posts: 1,722
Likes: 138
From: Florida
St. Jude Donor '09
I've owned a Dewitts radiator with the intergrated engine oil cooler for four years. It's been on two different cars now working as advertised without issues under heavy load conditions.
I do not have the bypass mod, I used LPE's oil block and fabricated my own -10 AN SS braided hose sections. I've never experienced a reduction in oil pressure as a result of the EOC installation in either engine on or off the track.
I do not have the bypass mod, I used LPE's oil block and fabricated my own -10 AN SS braided hose sections. I've never experienced a reduction in oil pressure as a result of the EOC installation in either engine on or off the track.
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Former Vendor
Joined: Jan 2000
Posts: 5,593
Likes: 631
From: Brighton
I don't use the PM feature here but if you want to email me
tom@dewitts.com or john@dewitts.com with you questions we'll try to get back to you asap
"AlohaC5" Senior Member
Joined: Jun 2003
Posts: 3,562
Likes: 44
From: Madison, AL
I purchased a DeWitts radiator for my Corvette C5 years ago. Great product. I once had a problem, talked to Tom, and he and his team resolved it immediately. Excellent customer service, product and customer service. If I ever need another performance radiator, he will be the first guy I call. If you had a problem with their customer service, contact Tom (the owner). He will work with you to take care of it. Mike
Thread Starter
Heel & Toe
Joined: Apr 2010
Posts: 22
Likes: 0
E mailed Tom he seems like a great guy very helpful and the product is second to none great workmanship , I am knew to the Corvette community and the car I have is very modified the previous owner put twenty thousand dollars worth of parts into it so Tom gave me some sugestions on what to do thanks again for the input this forum is a great resource .