response from FLP
Thread Starter
Melting Slicks
Joined: Mar 2002
Posts: 3,246
Likes: 0
From: somewhere on a roadcourse
Cruise-In IV Veteran
response from FLP
I just spoke with Mitch at FLP regarding the defective headers sent out in March. My hat is off to MITCH at FLP-they are really being innundated with calls, emails, etc regarding this "snafoo". He was very polite on the phone and is trying his best to rectify the situation!
From Mitch-everyone, PLEASE check to see that you do in fact have a leak BEFORE calling FLP! You can even check if the headers are already installed-on a cool car, apply soapy water where the airtube is welded to the flange. If it bubbles up when you start the vette, you have a leak. Also if you see a light brown residue at the primary pipe where it meets the flange, that is a sign also.
IF you do have a leak, contact FLP with your shipping info, and as soon as they get more in stock you will get a new set, install them and send back the old ones, making your "down" time is only a day.
Again, I want to thank Mitch for being such a professional guy and I hope they can rectify their situation so they can get back to selling some headers! This has affected not just their C5 headers, so be patient with them-Dynatech makes these and they are NOT reimbursing FLP for their losses unfortunately.
-Leslie
From Mitch-everyone, PLEASE check to see that you do in fact have a leak BEFORE calling FLP! You can even check if the headers are already installed-on a cool car, apply soapy water where the airtube is welded to the flange. If it bubbles up when you start the vette, you have a leak. Also if you see a light brown residue at the primary pipe where it meets the flange, that is a sign also.
IF you do have a leak, contact FLP with your shipping info, and as soon as they get more in stock you will get a new set, install them and send back the old ones, making your "down" time is only a day.
Again, I want to thank Mitch for being such a professional guy and I hope they can rectify their situation so they can get back to selling some headers! This has affected not just their C5 headers, so be patient with them-Dynatech makes these and they are NOT reimbursing FLP for their losses unfortunately.
-Leslie
Melting Slicks
Joined: Oct 2002
Posts: 2,200
Likes: 0
Re: response from FLP (levettegrl)
Good to hear it is going to work out for you... :thumbs:
FedEx picked up my FLPs today to return, hoping for quick replacement... :D
good luck
:cheers:
[Modified by SideStep, 12:13 PM 3/28/2003]
FedEx picked up my FLPs today to return, hoping for quick replacement... :D
good luck
:cheers:
[Modified by SideStep, 12:13 PM 3/28/2003]
Thread Starter
Melting Slicks
Joined: Mar 2002
Posts: 3,246
Likes: 0
From: somewhere on a roadcourse
Cruise-In IV Veteran
Re: response from FLP (CPT Z06)
Cpt Z06-I was told, unfortunately -no they cannot pick up our install costs.
they are not being reimbursed by the manufacturer, so they cannot in turn reimburse us
they are not being reimbursed by the manufacturer, so they cannot in turn reimburse us
Burning Brakes
Joined: Aug 2002
Posts: 1,091
Likes: 0
From: Los Angeles CA
Re: response from FLP (levettegrl)
I was told, unfortunately -no they cannot pick up our install costs.
they are not being reimbursed by the manufacturer, so they cannot in turn reimburse us
they are not being reimbursed by the manufacturer, so they cannot in turn reimburse us
Melting Slicks
Joined: Oct 2001
Posts: 2,075
Likes: 0
From: Central NJ
Re: response from FLP (jmX)
I just spoke with Mitch myself, and as soon as he has the headers in stock he promised me a new set to replace mine for a different issue. I have to send in my set this week so he can replace them. :cheers: FLP for the good customer support. I just wish I didn't have to wait :lol:
Race Director
Joined: Aug 1999
Posts: 16,935
Likes: 26
From: Lackey, my own dragstrip VA.
Virginia Events Coordinator
Cruise-In IV Veteran
Cruise-In V Veteran
Cruise-In VI Veteran
Cruise-In VII Veteran
NCM Ambassador
Re: response from FLP (levettegrl)
I was told, unfortunately -no they cannot pick up our install costs
they are not being reimbursed by the manufacturer, so they cannot in turn reimburse us
they are not being reimbursed by the manufacturer, so they cannot in turn reimburse us
I deal with this type of "Customer Satisfaction" issue in my profession.....
FLP, welcome to the world of Corrective and Preventive action and Sub-contractors.
I won't get into who should do what, I will let you each draw you own conclusions... ;) :cheers:
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
10 Revolutionary 'Corvette Firsts' Most People Don't Know
Joe Kucinski
5 Reasons to Upgrade to an LS6-Powered Corvette; 5 Reasons to Stay LT2
Michael S. Palmer
2027 Corvette vs The World: Every C8 vs Its Closest Competitor
Joe Kucinski
10 Most Common Corvette Problems of the Last 20 Years!
Joe Kucinski
5 MOST and 5 LEAST Popular Corvette Model Years in History!
Joe Kucinski
2027 Corvette Buyer's Guide: Everything You Need to Know!
Joe Kucinski
10 Things C8 Corvette Owners Hate (But Won't Tell You)
Joe Kucinski
10 Best Corvettes Coming to Barrett-Jackson Palm Beach 2026!
Brett Foote
Every Corvette Grand Sport Explained! (C2, C4, C6, C7, & C8)
Joe Kucinski
Drifting
Joined: Sep 2001
Posts: 1,651
Likes: 0
From: Ocean County NJ
Re: response from FLP (ALLTHROTTLE&NOBOTTLE)
I was told, unfortunately -no they cannot pick up our install costs
they are not being reimbursed by the manufacturer, so they cannot in turn reimburse us
Humm.....aren't they marketed as FLPs.....
I deal with this type of "Customer Satisfaction" issue in my profession.....
FLP, welcome to the world of Corrective and Preventive action and Sub-contractors.
I won't get into who should do what, I will let you each draw you own conclusions... ;) :cheers:
they are not being reimbursed by the manufacturer, so they cannot in turn reimburse us
Humm.....aren't they marketed as FLPs.....
I deal with this type of "Customer Satisfaction" issue in my profession.....
FLP, welcome to the world of Corrective and Preventive action and Sub-contractors.
I won't get into who should do what, I will let you each draw you own conclusions... ;) :cheers:
Very interesting...I was thinking the same thing...they are marketed under the "Finish Line Performance" (FLP) name as THEIR product.......Mine when bolted up have a huge gap at the primarys! I surely hope FLP will make good by their customer base!
Mitch says "no header flange is perfectly straight".....but when I told him that TPIS headers are...he says "I don't care about TPIS headers"......well anyone who wants a straight flange will surely care about them......we spend enough money on these products....guaranteed leak proof and A1 quality...well my second set is totally unacceptable craftmanship! And to be told that they have nothing in stock and will do nothing about the install price paid by the customer is pure :bs
He quoted me examples of mods installed that didnt reproduce good dyno numbers and how the vendor isn't responsible for install costs....that has nothing to do with a defect issue......but even if it had...you market gains...they are false advertising...you are responsible.....Perhaps someone should start quoting Mitch case law instead of BS examples!
I am sure in a court of law FLP would be responsible for install costs/AGITA INCURRED....don't you guys? to accept being told that you have to eat hundreds of dollars because of their defective product is not fair nor acceptable.
Hopefully FLP will save face and start treating their customers fairly and truley be a stand up vendor...being "outed" by a forum member and then posting to say their part is defective is not stand up in my book...what about the members that didnt see the post???????????????? If they received something in the mail or a call that truley would have been stand up!
:rant:
Race Director
Joined: Aug 1999
Posts: 16,935
Likes: 26
From: Lackey, my own dragstrip VA.
Virginia Events Coordinator
Cruise-In IV Veteran
Cruise-In V Veteran
Cruise-In VI Veteran
Cruise-In VII Veteran
NCM Ambassador
Re: response from FLP (skidmarc)
Marc,
check your e-mail :thumbs:
check your e-mail :thumbs:
Safety Car
Joined: Dec 2000
Posts: 3,888
Likes: 0
From: Humble, Tx
Re: response from FLP (skidmarc)
I have a set that is leaking on the passenger side but you won't hear me bitching and moaning about it.....things happen in life sometimes that aren't what we all want, and I know that FLP is not happy with this situation. I will have to spend another hour of my time replacing the defective part when I get it, and that sux, but oh well...it has to be done.....and my personal time is worth alot more than $65 an hour!
Melting Slicks
Joined: Oct 2002
Posts: 2,200
Likes: 0
Re: response from FLP (Z06 Quin)
ZO6 Quin,
Are you sending the entire set back or just swapping out the headers???
:cheers:
Are you sending the entire set back or just swapping out the headers???
:cheers:
I have a set that is leaking on the passenger side but you won't hear me bitching and moaning about it.....things happen in life sometimes that aren't what we all want, and I know that FLP is not happy with this situation. I will have to spend another hour of my time replacing the defective part when I get it, and that sux, but oh well...it has to be done.....and my personal time is worth alot more than $65 an hour!
Thread Starter
Melting Slicks
Joined: Mar 2002
Posts: 3,246
Likes: 0
From: somewhere on a roadcourse
Cruise-In IV Veteran
Re: response from FLP (levettegrl)
I do feel bad for Mitch-but I also have to agree with some folks here. Although Dynatech makes the headers, FLP represents them and has their name on them.
Right now my Z has a passenger side leak, I smell exhaust in the cockpit and my rpm's are down, power loss I do feel for sure. I have not been driving the Z, am concerned about overheating and causing damage. I have 2 track events pre-paid for this month that I will be out if I don't go back to stock until the replacement headers are in.
Sooo. you can do the math, I am out the back to stock labor, then the re-install once the headers are replaced....not to mention the hassle of all this.
I am trying to be understanding, but after 5 mos of snow, ready to run your vette and have fun, and shelling out $1500 I guess I expected a little more.
I feel Dynatech or FLP should have offered some type of compensation to those that already installed-a credit with them, something. I also feel we should have been contacted directly, not a post on the forum.
Right now my Z has a passenger side leak, I smell exhaust in the cockpit and my rpm's are down, power loss I do feel for sure. I have not been driving the Z, am concerned about overheating and causing damage. I have 2 track events pre-paid for this month that I will be out if I don't go back to stock until the replacement headers are in.
Sooo. you can do the math, I am out the back to stock labor, then the re-install once the headers are replaced....not to mention the hassle of all this.
I am trying to be understanding, but after 5 mos of snow, ready to run your vette and have fun, and shelling out $1500 I guess I expected a little more.
I feel Dynatech or FLP should have offered some type of compensation to those that already installed-a credit with them, something. I also feel we should have been contacted directly, not a post on the forum.
Safety Car
Joined: Dec 2000
Posts: 3,888
Likes: 0
From: Humble, Tx
Re: response from FLP (SideStep)
SideStep,
They will be sending me just the passenger side Header.....so I should be able to swap it out pretty quickly...
vettegirl.....I agree, some type of credit or reimbursment for those who spent money to have the system installed would be good faith.......hope it works out for us all to our satisfaction!
They will be sending me just the passenger side Header.....so I should be able to swap it out pretty quickly...
vettegirl.....I agree, some type of credit or reimbursment for those who spent money to have the system installed would be good faith.......hope it works out for us all to our satisfaction!
Thread Starter
Melting Slicks
Joined: Mar 2002
Posts: 3,246
Likes: 0
From: somewhere on a roadcourse
Cruise-In IV Veteran
Re: response from FLP (Z06 Quin)
yeh Z06 Quin-I think for me too if I knew WHEN I would get a replacement, I could make plans accordingly-not maybe end of April
Learned a big lesson-wish I could just return them and get my $ back but I sense I would be up against a big battle with FLP and don't need more headache
Learned a big lesson-wish I could just return them and get my $ back but I sense I would be up against a big battle with FLP and don't need more headache
Team Owner
Joined: May 2001
Posts: 87,294
Likes: 1,579
From: Western NY
Re: response from FLP (levettegrl)
Just to throw in my $0.02 worth, I really feel your pain, and I'm glad to see that at least you've been able to establish a dialogue with FLP.
MANY years ago, I bought a set of the "Sidemount" headers that Hooker used to sell. I installed them on a Pontiac T/A that I used to own. They advertised that the headers were painted with a "Hi-Temp, black finish". That burned off in a couple of weeks, and I had to take them back off the car for refinishing. (figure about 6 hrs. of my labor, plus paint and gaskets) This was annoying enough, but the best was yet to come.
The real "kick in the pants", however, was that the collectors rusted out and fell off the primaries after about 5-6000 miles. I kid you not!! At that point I contacted Hooker about some sort of replacement or compensation, and they wouldn't even reply to my letters or take my follow-up phone calls. In 1977, I spent $700 for that exhaust system, a fair chunk of change back then, and I had to toss it away after a short period of time. Believe me, I know how all of you feel!!
MANY years ago, I bought a set of the "Sidemount" headers that Hooker used to sell. I installed them on a Pontiac T/A that I used to own. They advertised that the headers were painted with a "Hi-Temp, black finish". That burned off in a couple of weeks, and I had to take them back off the car for refinishing. (figure about 6 hrs. of my labor, plus paint and gaskets) This was annoying enough, but the best was yet to come.
The real "kick in the pants", however, was that the collectors rusted out and fell off the primaries after about 5-6000 miles. I kid you not!! At that point I contacted Hooker about some sort of replacement or compensation, and they wouldn't even reply to my letters or take my follow-up phone calls. In 1977, I spent $700 for that exhaust system, a fair chunk of change back then, and I had to toss it away after a short period of time. Believe me, I know how all of you feel!!
Race Director
Joined: Feb 1999
Posts: 14,263
Likes: 1
From: DFW, Texas...2001 Millennium Yellow Z06
Re: response from FLP (skidmarc)
I was told, unfortunately -no they cannot pick up our install costs
they are not being reimbursed by the manufacturer, so they cannot in turn reimburse us
Humm.....aren't they marketed as FLPs.....
I deal with this type of "Customer Satisfaction" issue in my profession.....
FLP, welcome to the world of Corrective and Preventive action and Sub-contractors.
I won't get into who should do what, I will let you each draw you own conclusions... ;) :cheers:
Very interesting...I was thinking the same thing...they are marketed under the "Finish Line Performance" (FLP) name as THEIR product.......Mine when bolted up have a huge gap at the primarys! I surely hope FLP will make good by their customer base!
Mitch says "no header flange is perfectly straight".....but when I told him that TPIS headers are...he says "I don't care about TPIS headers"......well anyone who wants a straight flange will surely care about them......we spend enough money on these products....guaranteed leak proof and A1 quality...well my second set is totally unacceptable craftmanship! And to be told that they have nothing in stock and will do nothing about the install price paid by the customer is pure :bs
He quoted me examples of mods installed that didnt reproduce good dyno numbers and how the vendor isn't responsible for install costs....that has nothing to do with a defect issue......but even if it had...you market gains...they are false advertising...you are responsible.....Perhaps someone should start quoting Mitch case law instead of BS examples!
I am sure in a court of law FLP would be responsible for install costs/AGITA INCURRED....don't you guys? to accept being told that you have to eat hundreds of dollars because of their defective product is not fair nor acceptable.
Hopefully FLP will save face and start treating their customers fairly and truley be a stand up vendor...being "outed" by a forum member and then posting to say their part is defective is not stand up in my book...what about the members that didnt see the post???????????????? If they received something in the mail or a call that truley would have been stand up!
:rant:
they are not being reimbursed by the manufacturer, so they cannot in turn reimburse us
Humm.....aren't they marketed as FLPs.....
I deal with this type of "Customer Satisfaction" issue in my profession.....
FLP, welcome to the world of Corrective and Preventive action and Sub-contractors.
I won't get into who should do what, I will let you each draw you own conclusions... ;) :cheers:
Very interesting...I was thinking the same thing...they are marketed under the "Finish Line Performance" (FLP) name as THEIR product.......Mine when bolted up have a huge gap at the primarys! I surely hope FLP will make good by their customer base!
Mitch says "no header flange is perfectly straight".....but when I told him that TPIS headers are...he says "I don't care about TPIS headers"......well anyone who wants a straight flange will surely care about them......we spend enough money on these products....guaranteed leak proof and A1 quality...well my second set is totally unacceptable craftmanship! And to be told that they have nothing in stock and will do nothing about the install price paid by the customer is pure :bs
He quoted me examples of mods installed that didnt reproduce good dyno numbers and how the vendor isn't responsible for install costs....that has nothing to do with a defect issue......but even if it had...you market gains...they are false advertising...you are responsible.....Perhaps someone should start quoting Mitch case law instead of BS examples!
I am sure in a court of law FLP would be responsible for install costs/AGITA INCURRED....don't you guys? to accept being told that you have to eat hundreds of dollars because of their defective product is not fair nor acceptable.
Hopefully FLP will save face and start treating their customers fairly and truley be a stand up vendor...being "outed" by a forum member and then posting to say their part is defective is not stand up in my book...what about the members that didnt see the post???????????????? If they received something in the mail or a call that truley would have been stand up!
:rant:
thanks
[Modified by Ram Air Tony, 3:46 PM 4/1/2003]