just want to get your input on warranty's. If I purchased a clutch from a vendor and he installed it and said it would take 500 to 1000 miles for the chattering to stop and now I'm at approimately 3000 miles and still chatter.
Do you think it's my responsibility to deal with the manufacturer and pay for the labor up front . Since I spent $ 15,000 at once with this vendor one would think they would take care of you. This is just one issue, More to come. I dont want to say who the vendor is just yet. This is why I'm asking this question to get you input and see if my thoughts are correct. Thanks in advance for the input.

 

 

Being in AZ I think we have a good quess who the vendor is , if the clutch had a chatter from day one the vendor should have at the very least called the mfg.
:skep: :cuss :skep: :cuss :skep: :cuss :skep:

 

In my businness(not automotive related) if there is a problem with a product within the warranty period the distributor or dealer is the initial point of contact. The dealer should then contact the manufacturer to advise of the situation and resolve the problem according to the manufacturers directions. If the dealer is passing you off to the manufacturer he is not doing his job. There is more to being a dealer/distributor than selling and installing a product. Reputations are made or lost on how they react to a customers problem. I wouldn't be to concerned about identifying the vendor as long as you feel he is not treating you fairly and you are giving us the full story.

 

I can tell you what the vendor will say. 'This is the aftermarket, there are no warranties'. The few hours it would take to inspect your clutch (FOC), would come back on him 10x in kudos. What clutch do you have?

 

Was there any documentation with the transaction? It should control. If there was not any, there's a chance that your state law controls and provides certain types of warranties that might apply.

 

Thanks for your replies.the clutch in question is a spec stage 3. Yes I am telling the full story. I had concerns about the clutch before it was ever installed and was assured if set up properly there would be no problems. As far as documentation is concerned all i have is my receipt for all the work that was completed. I was going to do the install myself but was convinced by the vendor would be better off doing the install since everything would be done correctly and under WARRANTY!!! I didn't realize that i would have to do all the leg work and pay out of pocket and wait to see if i get reimbursed. The price to install everything was to good to pass up but sometimes i would rather pay a little more to get better costumer service. I now have 2 other issues as well that i feel i will probably have to take care of myself. Oh well, what do you do? for $15,000.00 i just feel a little better service would be appreciated. Thanks again for your replies :confused:

 

Is it the carbon fiber or the ceramic? The ceramic will never set right, as many C/F members can verify. If it is the carbon fiber, I have the clutch in my car. Took about 1200 miles to break in completely. I also beat the crap out of mine, with N2O launches during the break in period. Not sure if it benefited or not, but that is the facts.

 

You're too nice. :mad

 

isn't that why one has the supplier also do the install... so they can handle all the warranty work?

I sure as hell would think so !

 

If he does not want to step up and take care of the problem refer it to the Better Bus. Bureau for a starter. Then if you get no help there is always court.

 

It depends on which clutch it is. If you buy a RACE clutch, you just can't expect it to hold 600 HP and be as smooth as silk on the street. If it's a "street" clutch then smoothness is part of the deal. A race clutch is meant to grab and to heck with smoothness. Unfortunately there is always a compromise when putting race parts on a street car. Of course, I'm not there and can't see or feel the degree of chatter you're referring to. If the vendor in question is who everyone belives it to be. I can tell you they are stand up guys and aren't going to blow you off for a few hours labor. It's just possible you are asking more of a product than is possible.
Again, I don't know which clutch you bought and what was explained to you as to the characteristics of same. :cheers:

 

Hey Andy, Iam 42 years old and have been playing with cars as long as i can remember. This isn't my first vette or my first performance vehicle. I realize the difference between all out performance as opposed to mid performance and the issues they create. The bottom line is I had concerns about the clutch before i purchased it asked the right questions and in turn got the answers i looking for. If clutch is set up correctly then 500-1000 miles NO CHATTER and by chatter i mean you cant let the clutch out either with lots of throttle or minimal throttle or double clutching the thing with out it bucking violently. If i want to dump the clutch at 2 grande and break them loose then yea no chatter but thats not what i asked for or paid for. If i spend $15,000 on mods i can deal with some issues but i expect warranty work to be just that. the vendor deals with the manufacturer, takes care of the customer and thats that . I own my own buisiness and deal with the public day in and day out and if i took the money and ran when the job was done then i wouldn't be in buisiness very long. CUSTOMER SERVICE, MEANS JUST THAT. Not, ok got your money, see ya. Incidently I have other issues and have to deal with the manufacturers to get warranty items replaced when it's the vendor who purchased the parts from the manufacturer. Just a simple phone call to handle it. You know CUSTOMER SERVICE. :mad