There has been signifigant changes at ARE over the last 3 months and I would like to make our customers aware of the changes taking place.

As of Monday March 22, there has been a change of management and some staff, Wade has left ARE to pursue other interests. We recognize that there are customers that have not been addressed and would like to hear from them so that we may deal with them on a, one on one basis. You can call our shop 905.420.9195 or Toll Free 866.539.4605 and ask for Ray, Pete or Paul. We are continuing to deal with the outstanding issues and plan to have them dealt with shortly.

I want to point out that we have made signifigant changes to the business to address the customer service issues. Our commitment is to answer all emails with 48 hours and return all calls within 24 hours or sooner. We are commited to providing realistic delivery timelines and maintaining constant communication with our customers during the production of their orders.

The whole team at ARE is dedicated to answering technical questions and concerns, feel free to contact us. ARE is commited to providing top quality products and services

Thank you

 

Sounds like a good thing for ARE :thumbs:

 

Welcome back Nick :thumbs: :cheers:

 

Nick, I am not too happy hearing about this...can you please give me a call as my car has been there a while...416-936-8054 tks vincent. :confused: :banghead:

 

wade, can you also please give me a call...vincent.

 

These things can be upsetting for customers but think the only way to be is upfront and share the information. All current customers with projects on the go at ARE will be contacted today to go over thier individual situation.

Thank you, I look forward in going over each and everyones details.

 

:iagree: look forward to some of your r&d work--

 

Good to hear that ARE is attempting to deal with some of the all too often negative issues that have arisen lately......
I for one, have held off having work done that I was planning on having done this past winter because of this. If I'm going to spend some rather large amount of coin on a stroker, I want some assurance that I won't regret my decision. And what's even more disturbing was the all too often gripes from customers not being able to get a response from anyone there. I know I experienced it when I inquired twice about a H/C kit via phone and email. I never got the decency of a response back.....:rolleyes:

I am seriously contemplating heading south of the border for the work I am considering.
There are plenty of shops that I hear/read nothing but positive experiences with.

All things being equal, I would prefer to get the work done at ARE. I live about 40 kms away from the shop, and having the ability of easily taking my car there for service is a big plus. But not at the expense of inexcusable customer service.....:nono:

But like I said above, I'm looking forward for some noticable and positive changes at ARE. I for one am going to be 'listening' closely.....:yesnod:



[Modified by tlaselva, 2:53 PM 3/22/2004]


[Modified by tlaselva, 2:59 PM 3/22/2004]

 

Nick glad to here you are back, but I thought thses are the exact problems that Wade was to address when he took over!

 

Probably why he is 'leaving' now ;)

Dope

 

:thumbs: :thumbs: :thumbs:

 

Sorry to see Wade leave. :sad: But the name on the shingle DOES say AGOSTINO...I'll be in touch Nick. :yesnod: Just picked up a set of the ARE 5.3 Stage 3 heads and need a complimentary cam for my 382 stroker...any suggestions.. :rolleyes:

 

Hey Nick or MattG, I'll be off tomorrow and wednesday. Please give me a call in that timerframe.

What can you say, this time of year change abounds. I just hope that when spring is all settled, as is the dust, my car is one of the first to have the stamp of the new Agostino out kicking 422 cubes of butt on the street :yesnod: :cheers:

 

Nick / ARE:

Could you or someone from ARE please give me a call. I recently shipped my 422 back to you guys, because of a severe oil consumption issue (covered under ARE's warranty). Last week Wade mentioned it would be shipped out mid week this week. I want to make sure that it doesn't fall through the cracks during the management change / shift. I can be reached @ 206.910.8175 or robsh@microsoft.com.

I've also left a VM @ the shop.

Thanks in advance.

Robert Sherrard

 

Robert, you have mail. :cheers:



[Modified by MattG, 10:49 AM 3/23/2004]

 

Dave, I will get in touch with you tomorrow. You should be out terrorizing the streets of the MOTOR CITY with your 422ci beast by the end of April! :smash:

 

[QUOTE]Robert, you have mail. :cheers:

We are working hard to get all of the current customers taken care of, and to make the necessary changes to offer a much higher level of customer service. I have a very good feeling about the future of the new, improved ARE.

Hi Robert, all the current and ongoing jobs that were on the floor are still in sequence and the only disruption was today when the rumor that (this is what a customer heard :rolleyes:) ARE is closing down and to get your parts or cars out as Nick will sell them off to pay some bills :banghead: :mad :mad The phone started ringing and a few customers showed up at the door to see what was going on. I know that change instills insecurity in most but can also be a good thing when required.

I just want to make a formal statement that ARE will not close down and will become stronger with the new structure actively in place Talk is cheap I know, we must regian respect by earnig it :cheers:

 

You have no idea how much this statement means to people.......trust me. I have total and complete trust in you Nick and MattG. I know you 2 will not let me or others down. :) :cheers:
Keith

 

Totally great Nick. Sounds like you are doing the right thing.

I sold the Snowmobile to a guy in CT and it is still going strong. The new owner is beside himself he likes the car so much.

Doug

 

Nice to hear from you again, Nick. Best of luck getting everything sorted out and back on track. I'm sure ARE will soon be better than ever.
Gordon Davis