Help With my wheels...
Thread Starter
Drifting
Joined: Dec 2003
Posts: 1,586
Likes: 72
From: Upstate NY
Help With my wheels...
Just got back from a Good Year tire center. Ordered tires from Tire Rack and had them delivered to this center after talking with the manager and him assuring me that his best guy will work on the car, someone who has tons of experience. Long story short, the tech put two gouges on each front wheel during the installation process and my concern is that the chrome will start to peel eventually due to this. Are there any options in fixing the wheels, or preventing the peeling from happening? Any input would be greatly appreciated. By the way, the manager refused to do anything about it and when I challenged him he started yelling at me and even went so far as to call me a "typical corvette owner" and threw out a few other choice adjectives. Yikes!!!!! Needless to say, my first phone call upon arriving home was to a regional manager. They said they would be returing my call today.
Team Owner
Joined: Mar 2001
Posts: 21,325
Likes: 3,841
From: small town in S.E Pa. PA
St. Jude Donor '03-'04
Part of that high priced cost for mounting a Runflat, is the technical expertise of the mechanic ( specially trained ) and the cost of the special equipment used for this process.. this equipment includes the use of a nylon leader for the removal and reinstall... if they damaged your wheels, they owe you...you didn't bring them in damaged,,,
Melting Slicks
Joined: Jul 2004
Posts: 2,846
Likes: 5
From: Sandy Ego CA
That's what small claims court if for, there is a muffler shop across the street and the owner say's if he goes to small claims court he always loses so it cheaper for him to pay up or fix the problem. If they messed up my new wheels there would be hell to pay. Don't let him push you around, take his ugly *** to court.
Racer
Joined: Aug 2004
Posts: 325
Likes: 0
From: Warner Robins GA
Thats about what I would do... If the regional manager doesnt do right, I would give the manager at that shop one last chance and then take it to court...Those rims cost way too much for someone to screw em up and not pay up!!
Safety Car
Joined: Jan 2004
Posts: 3,786
Likes: 1
From: Houston TX
In Texas we would take him out back behind the wood shed for a good azz whooping
What a dick, go get'em. 
Find out who their "agent for service" is. You can get this info from your state district attorneys office. Just call them and ask no big deal. Get a written estimate for the new wheels and include with a 10 day demand letter. Simply a letter stating the situation and your damages. Send certified mail to the agent for service and you should be getting a phone call within 10 days. If not you can go the next step to small claims court. They'll settle, they do not want to go to court over a few hundred dollars.
What a dick, go get'em. Find out who their "agent for service" is. You can get this info from your state district attorneys office. Just call them and ask no big deal. Get a written estimate for the new wheels and include with a 10 day demand letter. Simply a letter stating the situation and your damages. Send certified mail to the agent for service and you should be getting a phone call within 10 days. If not you can go the next step to small claims court. They'll settle, they do not want to go to court over a few hundred dollars.
Last edited by blazeone; Oct 26, 2004 at 10:53 PM.
Intermediate
Joined: Jan 2004
Posts: 39
Likes: 0
From: Livingston NJ
I would strongly urge you to put you conversation to the regional manager in writing, describing what happened at the Goodyear store and his discourteous attitude. Also restate your conversation with the regional manager so that you are on record in writing with them. The more you can document the better off you should be if you end up in small claims court. Send it certified mail with a return receipt requested. Footnote the letter with a CC - to the store manager.
If you leave this problem as a verbal disagreement, it could end up as your word against there's (and it could be the store manager, the mechanic and maybe someone else). I know it's extra work but you should get their attention. I am not a lawyer but I have dealt with enough of them when I was working.
I was told by a wheel repair guy that clear nail polish will seal a damaged wheel surface.
Good luck
If you leave this problem as a verbal disagreement, it could end up as your word against there's (and it could be the store manager, the mechanic and maybe someone else). I know it's extra work but you should get their attention. I am not a lawyer but I have dealt with enough of them when I was working.
I was told by a wheel repair guy that clear nail polish will seal a damaged wheel surface.
Good luck
