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Lingenfelter Performance Engineering
Thread Starter
Instructor
Joined: Apr 2002
Posts: 221
Likes: 0
From: Michigan
Lingenfelter Performance Engineering
I have always held Lingenfelter in high regard because of there technical capability and raving reviews by individuals that have had there car there. Has anyone worked with these guys in the last six months? I definitely do not want to flame them, but I am very concerned. I have a large deposit down on a package, and I cannot even get a return call or return e-mail in anything under 2 days. Does that seem odd? If I ran my business that way I would be closed in a month. One of my e-mails, which was actually a request to add to the order, took NINE days for a response. I would really love to hear from someone that has worked with Lingenfelter recently regarding the health and status of the company. Thanks.
Melting Slicks
Joined: Apr 2001
Posts: 2,877
Likes: 7
Originally Posted by BigBlue
Chances are they are very busy right now.
They probably are busy but it still isn't an excuse. If I took nine days to answer a client email I would be out the door before the 2nd or 3rd day went bye.
If you have a deposit, at the very least they owe you a schedule of when the work is going to be completed.
It doesn't matter if you name is Lingenfelter or Joe Blow
Drifting
Joined: Dec 2003
Posts: 1,922
Likes: 0
Lingenfelter
They are probably short staffed, or are just very busy getting ready for the new year.....they are the premier shop to deal with right now...I suggest you give them a couple of days...call them monday...
Melting Slicks
Joined: Sep 2003
Posts: 2,669
Likes: 5
From: Florida Gulf Coast
St. Jude Donor '05-'06-'10-'11
Those people are top notch. There must be some explanation. Hang in awhile longer. I am sure they will contact you. When they do.....ask them why so long.
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Burning Brakes
Joined: Nov 2004
Posts: 1,240
Likes: 55
Lingenfelter
I hear what your saying and agree 100%!
I sincerely hope the day comes for one of us that people are chasing us around to give us their money.
To use reason they are busy is a bunch of
If I told my clients the reason I didn't get back to them for nine days they would say
Tell them you want your money back and see if they want to talk to you a little more then.
I would definetely tell them how you feel!
Thread Starter
Instructor
Joined: Apr 2002
Posts: 221
Likes: 0
From: Michigan
Oh yea, they are busy. This has been an on-going issue since last fall, as far as the poor response time and the rushed conversations. Being "busy" just doesn't cut it. If you are that busy, then you should have the $ to bring on additional support people. And if they are that busy and don't have the $ to bring on more support, then they need to raise the price to cut down on the volume so they can service customers the way they should. I just don't get it, come on, this is "the" Lingenfelter.
Drifting
Joined: Oct 2002
Posts: 1,289
Likes: 0
From: Decatur IN
PM sent to 03lingenfelterC5,
I'm not sure who this customer is or what the situation is, but I'm here daily and very accessible.
I'm sure others who have done buiseness with us will agree that we try very hard to keep our customers happy.
let me know what I can do to resolve this,
Ed
I'm not sure who this customer is or what the situation is, but I'm here daily and very accessible.
I'm sure others who have done buiseness with us will agree that we try very hard to keep our customers happy.
let me know what I can do to resolve this,
Ed
Instructor
Joined: Jan 2005
Posts: 134
Likes: 0
From: Monroeville Indiana
Although I know I am pretty new here I have spoken to Ed a few times and sometimes he was a little hard to get ahold of because he is so busy.. I think the longest it took him to get back was maybe 3-4 hours but when I got him on the phone he spent more then an hour of his time educating me about many different options and I have not gave them a cent yet. I have spoken to a few tuners and they are by far the most professional I have delt with.. I do have one more question though Ed..If you read this give me a buzz... 
Thread Starter
Instructor
Joined: Apr 2002
Posts: 221
Likes: 0
From: Michigan
Thanks for the offer Ed. Tim did get back with me this morning and I know you guys are working very hard. I maintain that a response to customers within 24 hours is important. Having said that I have 100% confidence that Lingenfelter is putting out the most driveable and reliable big-time HP out there, and they do it over and over again.
I have done a ton of research on them prior to placing the order and am confident I will be happy with the end product.
Hey you guys at Lingenfelter, sorry if this seems like airing dirty laundry, but when you are a customer in a different state and you haven't worked with a company before, sometimes you just want to here some objective opinions from others. I have received nothing but positive feedback, so now I know.
I have done a ton of research on them prior to placing the order and am confident I will be happy with the end product.
Hey you guys at Lingenfelter, sorry if this seems like airing dirty laundry, but when you are a customer in a different state and you haven't worked with a company before, sometimes you just want to here some objective opinions from others. I have received nothing but positive feedback, so now I know.
Drifting
Joined: Oct 2002
Posts: 1,289
Likes: 0
From: Decatur IN
No Problem, I'm glad Tim was able to answer your questions.
Remember, were trying to work around your schedule of not starting on the car untill March.
I know it can be frustrating to wait on an answer, but I hope you understand, we are only human, and our first priority is to the cars that are here now. When your car gets here in March, your questions become top priority.
If you ever have any trouble getting through, feel free to PM me, and I will get you an answer.
Thanks for understanding,
Ed
Remember, were trying to work around your schedule of not starting on the car untill March.
I know it can be frustrating to wait on an answer, but I hope you understand, we are only human, and our first priority is to the cars that are here now. When your car gets here in March, your questions become top priority.
If you ever have any trouble getting through, feel free to PM me, and I will get you an answer.
Thanks for understanding,
Ed
Team Owner
Joined: Jul 1999
Posts: 50,808
Likes: 10
From: Buy USA products! Check the label! Employ Americans
We all like E-mails but there is nothing like the phone. When I call someone in business I let them put me on hold and wait or call back in an hour and then a half hour. You won't have a problem with LPE I have never seen anything bad about them since I joined here 4-5 years ago.
Burning Brakes
Joined: Aug 2003
Posts: 1,070
Likes: 9
From: MARRIOTTSVILLE MD
LPE gets my highest rating
Originally Posted by 03LingenfelterC5
I would really love to hear from someone that has worked with Lingenfelter recently regarding the health and status of the company. Thanks.
very satisfied with every aspect of the install so far. I have probably
driven my sales represenative crazy with questions via email and phone
and he has always responded to me in a timely and professional fashion.
He has even emailed me photos of my car in various stages of teardown
If you have experienced a problem with LPE it must be a very rare or
unique situation that caused it. You must take into consideration the
volume of email and phone calls that they receive each day its not like
calling your local speed shop. Iam in Maryland and drove my car to LPE
because there is no one in my area that I would trust with the job.
Take my word for it you are in good hands.
INTHERED