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I just ordered a set of jacking pucks for my 08 C6 and am wondering what the protocol is when going to the service dept? Do you install them in advance and assume they'll see and use them? Do you just tell them you have them in the "trunk" and ask them to use them?
Based on some of the threads I've seen it seems like somewhat of a crap shoot no matter what you do, but any advice is still appreciated.
It depends on which types of pucks you have. Some can be left on the frame rails without any problem while others can fall off if left on the frame rails while driving.
If you have set that is not capable of staying attached while driving then you have to weigh the risk of the mechanic not using them against them not removing them before a test drive if one is required.
If you have a set that can stay on the frame rails while driving, then go ahead put them on before you get to the shop.
BMW pucks can be left on the frame rails while driving, but the ones from Elite Engineering, which I have, can fall off while driving. I know this from experience. :o
No matter what you do, stay and be sure they use them.. I have had corvette specialty shops start to raise my car without using the installed pucks. Your right, it is a crap shoot. Unless you have someone you trust, assume they were dropped on their head while a baby.
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We had our 01 serviced at the locall dealership for six years with no problem. We did nto have lucks.
However, for the 07 Z I did order a set of pucks and just last week with it in for it's first oil change I mentioned to the same six-year service writer that the pucks were in the front seat.
He said they crack the rocker panels if I wanted them to, would have to charge extra.
I will continue to ask and leave them where visiblesand feel it is just fine if you want to watch the car being lifted the first - or every - time.
I like the BMW rectangular snap 'em in and leave 'em there pucks, but the choice of pucks really isn't important. They all work...if they're used.
Many of the techs aren't there because it was a career decision toss up between working in a garage or NASA, so:
If the pucks are already in place, I'd walk the service manager and/or tech over to the car and show them where they are. If they're the put 'em in when you need 'em type, I'd install them and walk the service manager and/or tech over to the car and show them where they are.
It also might not be a bad idea to document on the job estimate slip the condition of your car before work begins.
I have the rectangular, BMW jacking pucks. On the few occasions when I've taken my car to the dealership, I installed them beforehand. I always leave a sheet of paper taped to the dash with certain instructions....do not reflash the ECM/PCM for any reason, place in reverse when parking, no test drives, jacking pucks installed, etc. I also give a copy to my service advisor (whom I've known for 20+ years). I want them to know the jacking pucks are installed in case they drive up any ramps with low clearance....I heard of one instance when installed jacking pucks actually caused some damage when they didn't clear a ramp.
I once 'caught' the dealership trying to lift my car without any lift pads. I stopped the guy and quickly snapped the jacking pucks in. The mechanic said "cool." He didn't have a clue what jacking pucks were and he said "this is how we always lift Corvettes" (meaning without using pads or pucks). After that I contacted my service advisor, the service manager and the actual shop manager about using pads. Hopefully, they have started using them.
Also, I would never drive around with the jacking pucks installed 24/7. If your car ever needs to be towed, the tow truck operator will need to use the oval frame slots to get your car on the flatbed. If my car needs to be towed I'm already PO'd. I don't need the added aggravation of having to lay on the ground, in the mud and rain, alongside a busy freeway trying to remove the jacking pucks before the tow truck gets there. I put them in as needed and take them out when done.
Also, I would never drive around with the jacking pucks installed 24/7. If your car ever needs to be towed, the tow truck operator will need to use the oval frame slots to get your car on the flatbed. If my car needs to be towed I'm already PO'd. I don't need the added aggravation of having to lay on the ground, in the mud and rain, alongside a busy freeway trying to remove the jacking pucks before the tow truck gets there. I put them in as needed and take them out when done.
I respond to this statement so many times I'll copy it so I can do a cut and paste.
I didn't lie down to install my rectangular BMW pucks. And I certainly wouldn't need to lie down to pop them out. Besides, if a person has a disability (knee arthritis, etc) that prevents him from squatting down for the short amount of time it takes to pop out the pucks, he can always have the driver do it for him.
The odds of finding your car on a lift are greater than having it towed. I installed mine and I leave them in place. If I beat the odds and I need a tow, I'll remove them then.
If all you're going to do is install pucks when the car is about to be lifted, why use BMW pucks in the first place? Just use hockey puck/eyebolts and eliminate the need to use a screwdriver to uninstall the pucks.
Using BMW pucks as needed defeats the purpose of a "permanent" puck installation.
I respond to this statement so many times I'll copy it so I can do a cut and paste.
I didn't lie down to install my rectangular BMW pucks. And I certainly wouldn't need to lie down to pop them out. Besides, if a person has a disability (knee arthritis, etc) that prevents him from squatting down for the short amount of time it takes to pop out the pucks, he can always have the driver do it for him.
The odds of finding your car on a lift are greater than having it towed. I installed mine and I leave them in place. If I beat the odds and I need a tow, I'll remove them then.
If all you're going to do is install pucks when the car is about to be lifted, why use BMW pucks in the first place? Just use hockey puck/eyebolts and eliminate the need to use a screwdriver to uninstall the pucks.
Using BMW pucks as needed defeats the purpose of a "permanent" puck installation.
I ordered a set of the rectangular BMW pucks. Since they are larger than the round ones, are they still discrete enough to leave on all the time?