Email from OnStar
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Melting Slicks
Joined: Jun 2005
Posts: 2,686
Likes: 1,015
From: Rock Hill SC (Charlotte NC Area)
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Email from OnStar
Just got this email from OnStar:
Interesting...Anybody have a copy of the highlighted TSB?
Our records indicate that the OnStar system in your vehicle listed to the right may not be operating properly. Our ability to provide services like Stolen Vehicle Location Assistance, directions, and Hands-Free Calling may be affected. In order to ensure your system is operating properly and to enable you to take full advantage of these OnStar services, please call or visit your GM Goodwrench ® Service Center as soon as possible.
Notify the service center you have received this notification. In order to provide the quickest service for your vehicle, your service advisor will need the BOLDED reference information within this notice, including the following: Technical Services Bulletin #02-08-46-007D. Your service center is urged within the technical bulletin to pre-order a replacement component for your vehicle and to schedule a convenient appointment time to have the service performed in accordance with your vehicle's warranty.
Please accept our sincerest apologies for any inconvenience this may have caused. If you have any questions concerning this matter, call us at 1.888.4.ONSTAR (1.888.466.7827) and select prompt 4. An OnStar Advisor will be happy to assist you.
Sincerely,
OnStar Customer Care Department
Notify the service center you have received this notification. In order to provide the quickest service for your vehicle, your service advisor will need the BOLDED reference information within this notice, including the following: Technical Services Bulletin #02-08-46-007D. Your service center is urged within the technical bulletin to pre-order a replacement component for your vehicle and to schedule a convenient appointment time to have the service performed in accordance with your vehicle's warranty.
Please accept our sincerest apologies for any inconvenience this may have caused. If you have any questions concerning this matter, call us at 1.888.4.ONSTAR (1.888.466.7827) and select prompt 4. An OnStar Advisor will be happy to assist you.
Sincerely,
OnStar Customer Care Department
Instructor
Joined: Feb 1999
Posts: 145
Likes: 1
From: St. Simons Island GA
Cruise-In II Veteran
I went to the dealer today and he gave me a copy of the TSB.
Esentially it has to do with the GPS possibly losing the time signal and possible loss of OnStar. Requires a visit to the dealer and hooking up the scan tool to determine if your car is effected. He said it might take an hour to determine. Longer if your car is effected.
I have a copy of the TSB in PDF format, but no way to post it.
Esentially it has to do with the GPS possibly losing the time signal and possible loss of OnStar. Requires a visit to the dealer and hooking up the scan tool to determine if your car is effected. He said it might take an hour to determine. Longer if your car is effected.
I have a copy of the TSB in PDF format, but no way to post it.
Drifting
Joined: Dec 2007
Posts: 1,606
Likes: 1
From: Ohio
I went to the dealer today and he gave me a copy of the TSB.
Esentially it has to do with the GPS possibly losing the time signal and possible loss of OnStar. Requires a visit to the dealer and hooking up the scan tool to determine if your car is effected. He said it might take an hour to determine. Longer if your car is effected.
I have a copy of the TSB in PDF format, but no way to post it.
Esentially it has to do with the GPS possibly losing the time signal and possible loss of OnStar. Requires a visit to the dealer and hooking up the scan tool to determine if your car is effected. He said it might take an hour to determine. Longer if your car is effected.
I have a copy of the TSB in PDF format, but no way to post it.
Ben
Safety Car
Joined: Nov 2007
Posts: 4,446
Likes: 314
From: Tarpon Springs FL
FL Events Coordinator
I got a phone call today from Onstar, wanting me to enroll is some sort of plan, even though I was suppose to have free Onstar for a year. Anyway, to make a long story short I told the person I was not interested and that when my year was up I was NOT going to do anything. She got very snippy and said "if you get into a accident and need help in the future do NOT call us." I told her "thank you" and based on our conversation they would be the LAST people I would ever call.
Drifting
Joined: Dec 2007
Posts: 1,606
Likes: 1
From: Ohio
I got a phone call today from Onstar, wanting me to enroll is some sort of plan, even though I was suppose to have free Onstar for a year. Anyway, to make a long story short I told the person I was not interested and that when my year was up I was NOT going to do anything. She got very snippy and said "if you get into a accident and need help in the future do NOT call us." I told her "thank you" and based on our conversation they would be the LAST people I would ever call.
Looking at their website .... On the pricy side! 
If we would all refuse to pay such high prices, maybe they would bring their services to a level that would make it desirable. I get free incoming calls with Sprint at much less.
It's like XM radio ... I like their programing but there has to be a point where you stop buying ..... ?
Last edited by bksnoopy; Apr 8, 2008 at 05:50 PM. Reason: update
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Melting Slicks
Joined: Mar 2006
Posts: 2,255
Likes: 3
From: Sugar Hill Georgia
That should be in her employers file, so when it happens the second time she can join the ranks of the unemployed.
Drifting
Joined: Jul 2007
Posts: 1,587
Likes: 90
Can't sya I'm pleased with Onstar either. I've had two situation where the diagnostic email was not sent and no reaason given, other than my computer spam filter was not allowing them. Suddenly after I called, I got the missing emails, and I made no changes to my filters, etc.
This feature seems a bit usefull, but the cost is unreasonable. Too many services are not offered in my area and I feel like I am subsidizing the larger cities.
Just too much expense for too littlle benefit.
When I did call with a ligitimate problem the 'system' was down for 'hours' and they could not help.
Not Good.
This feature seems a bit usefull, but the cost is unreasonable. Too many services are not offered in my area and I feel like I am subsidizing the larger cities.
Just too much expense for too littlle benefit.
When I did call with a ligitimate problem the 'system' was down for 'hours' and they could not help.
Not Good.
Safety Car
Joined: Dec 2007
Posts: 4,247
Likes: 8
From: Austin TX
I got a phone call today from Onstar, wanting me to enroll is some sort of plan, even though I was suppose to have free Onstar for a year. Anyway, to make a long story short I told the person I was not interested and that when my year was up I was NOT going to do anything. She got very snippy and said "if you get into a accident and need help in the future do NOT call us." I told her "thank you" and based on our conversation they would be the LAST people I would ever call.
Drifting
Joined: Dec 2007
Posts: 1,606
Likes: 1
From: Ohio
I went to the dealer today and he gave me a copy of the TSB.
Esentially it has to do with the GPS possibly losing the time signal and possible loss of OnStar. Requires a visit to the dealer and hooking up the scan tool to determine if your car is effected. He said it might take an hour to determine. Longer if your car is effected.
I have a copy of the TSB in PDF format, but no way to post it.
Esentially it has to do with the GPS possibly losing the time signal and possible loss of OnStar. Requires a visit to the dealer and hooking up the scan tool to determine if your car is effected. He said it might take an hour to determine. Longer if your car is effected.
I have a copy of the TSB in PDF format, but no way to post it.
Thanks for the TSB. I posted it here (about 259 KB):
http://www.cannondirect.com//TSB02-08-46-007D.pdf
Ben
Drifting
Joined: Jan 2003
Posts: 1,817
Likes: 5
From: Nevada
Race Director
Joined: Dec 2007
Posts: 19,574
Likes: 167
From: Frederick, MD
I agree! You should have spoke to a manager or something. They try to make you paranoid that an accident will happen. Between my wife and I we only had one accident and OnStar was no help even after her 2 1/2 ton Trailblazer got knocked around 50 feet. She was pissed that she had to use her cell phone to call me.
Instructor
Joined: Feb 1999
Posts: 145
Likes: 1
From: St. Simons Island GA
Cruise-In II Veteran
I took the car in to the dealer today. The tech, who I have known since my 98 C5 was new, hooked the Tech2 up and in just a few minutes determined the GPS clock was OK.
I asked if there was anyway to determine this w/o the Tech2. There is not.
I asked if there was anyway to determine this w/o the Tech2. There is not.