Problems with GMPartsdirect.com
Thread Starter
Drifting
Joined: Aug 2004
Posts: 1,915
Likes: 2
From: Alton/Godfrey IL
Problems with GMPartsdirect.com
I should have listend to everyone on here and ordered my NPP's from Gene. I have ordered everything else from him. Anyways, I made a mistake and ordered the NPP exhaust pipes 3 weeks ago from GMpartsdirect.com and they are still not here. They simply will not get back to me on anything. As you know you can't get ahold of them(no phone) and their email system is useless. It's a company that basically doesn't exist even though they are online. It would be very hard to take them to court because they don't really exist even though they do lol. This will be my last purchase there and I would highly recommend everyone order from Gene Culley.
Thread Starter
Drifting
Joined: Aug 2004
Posts: 1,915
Likes: 2
From: Alton/Godfrey IL
Question is I sent them an email to cancel and refund my money. Problem is I can see me ordering them from Gene then a month from now they show up from GMpartsdirect.joke and I'm stuck with 2 sets. What to do what to do.
Thread Starter
Drifting
Joined: Aug 2004
Posts: 1,915
Likes: 2
From: Alton/Godfrey IL
yeah but that doesn't always work. Owning a large .com I know. You can easily lose the dispute if their return policy states I can't cancel or something. I guess I will just have to wait it out and hope they come through soon.
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Thread Starter
Drifting
Joined: Aug 2004
Posts: 1,915
Likes: 2
From: Alton/Godfrey IL
It's a miracle but they just responded to me! lol They claim the mufflers came in damaged and they need to get different ones. It will be another 2 weeks. Maybe I will get them before I turn 90. Maybe not.
Le Mans Master
Joined: Nov 2007
Posts: 6,421
Likes: 200
From: Wilkes-Barre Pa
Gmpartsdirect is a dealership.
I saw their name on some of the packages I've recieved.
They are Flow Cadillac of Winston-Salem, North Carolina
Check the status of your order at http://www.gmpartsdirect.com/
I saw their name on some of the packages I've recieved.
They are Flow Cadillac of Winston-Salem, North Carolina
Check the status of your order at http://www.gmpartsdirect.com/
Last edited by MARSC6; May 1, 2008 at 07:33 PM.
Thread Starter
Drifting
Joined: Aug 2004
Posts: 1,915
Likes: 2
From: Alton/Godfrey IL
thanks! Maybe I've been a little too hard on them. From reading around on here sounds like the Damaged NPP's is real. Lots of others have had the same problem. Some have waited months for the NPP's. I will just chill and wait.
Race Director
Joined: Apr 2008
Posts: 17,373
Likes: 6
From: Chatsworth California
Pro
Joined: Apr 2007
Posts: 648
Likes: 0
From: Navarre Florida
I'm here for you ! 
Burning Brakes
Joined: Jul 2001
Posts: 971
Likes: 0
From: Houston, Tx
Receiving NPPs damaged is a common problem. I believe Gene said he has something like $40K in damaged NPPs in his warehouse.
Premium Supporting Vendor
Joined: Nov 2006
Posts: 30,317
Likes: 165
From: Reading PA
Yes, this is why I cannot get them quickly for people. They think it is ME not wanting to do anything with them, but I have placed a few orders now for $40,000 (each time) of exhausts and only get 2 or maybe 3 sets per order to sell. That is nuts! It is a complete lost of investment! If you guys saw all of the NPP's I have you'd laugh at me.
Drifting
Joined: Jan 2003
Posts: 1,817
Likes: 5
From: Nevada
You have at least two high quality sources for factory GM parts right under your nose in this forum: GMPartsHouse (Gene Culley) and Fichtner Chevrolet (Bob Wendorff and Tom Dorsey) - don't mean to suggest that there aren't others. They both have very good prices and no stories.
Don't be a chump. Put the scum bags on notice and kick it off your credit card. Make it their problem, not yours. And don't get sucked in again. You are getting quite a track record with flakes.