Problem with forum vendor
Le Mans Master
Joined: May 2006
Posts: 6,792
Likes: 2
From: Millington Tennesse
St. Jude Donor '11-'12, '14
That color match attempt is terrible. I would have never expected it to be that far off. Its a blonde color to me. Might be the camera, or the computer I dont know.
Safety Car
Joined: Feb 2007
Posts: 4,939
Likes: 448
From: CHOCOWINITY NC
Your sample looks just like the info on their color chart here: http://www.redlinegoods.com/clrchart.shtmSeems to me you got just what you ordered.
Thread Starter
Safety Car
Joined: Jun 2008
Posts: 4,610
Likes: 427
From: USA
Don't attribute thoughts to me that I haven't stated. I understand you are upset.
What many do here is to use CF as a research tool. That means to ask a question about a vendor, or search for posts on a vendor. No different than a lot of other kind of shopping people do.
Next time, that's what you might choose to do. Or not.
What many do here is to use CF as a research tool. That means to ask a question about a vendor, or search for posts on a vendor. No different than a lot of other kind of shopping people do.
Next time, that's what you might choose to do. Or not.
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
Very wierd... So they claim not to have exact colors, but yet they want to sell to a group that for the most part demands they do.. Maybe they should go over to the Toyota or Dord Mustang forums.. They clearly have the wrong business model for corvettes and looks like bad customer service..
Former Vendor
Joined: Feb 2007
Posts: 2,572
Likes: 1
From: Austin Texas
Premier leather products will cost you and you get what you pay for. The Corvette crowd is very critical of the materials used and why settle. At the same time, you must stand behind the products you sell or don't sell them.
Melting Slicks
Joined: Aug 2006
Posts: 2,123
Likes: 0
From: Issaquah WA
St. Jude Donor '08-'09-'10
I now have Torch Red stuff. I'm much happier.
It's what the locals here say about the Body Shop I use. "Not the cheapest, but you don't have to go back." Good luck
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Thread Starter
Safety Car
Joined: Jun 2008
Posts: 4,610
Likes: 427
From: USA
i bought ebrake boot, shift boot and console cover from redline. I got the samples beforehand and thought the match would be close enough. It wasn't. I advertised and sold the three pieces on the forum ... And mentioned that it wasn't a match for torch red. That was ok with the buyer.
I now have torch red stuff. I'm much happier.
it's what the locals here say about the body shop i use. "not the cheapest, but you don't have to go back." good luck
I now have torch red stuff. I'm much happier.
it's what the locals here say about the body shop i use. "not the cheapest, but you don't have to go back." good luck
nice interior!!!
Safety Car
Joined: Feb 2007
Posts: 4,939
Likes: 448
From: CHOCOWINITY NC
Melting Slicks
Joined: Jun 2008
Posts: 2,228
Likes: 0
From: Scottsdale Az
Maybe you don't understand their business model...They make leather goods for HUNDREDS of different cars. They have a presence on Hundreds of forums as well. The Corvette is just one of the many that they have patterns for. They don't claim to have exact color matches.
Vendors who specialize in Corvette products obviously have taken the steps necessary to source correct colors for a very picky audience. I'd be the first to say if you want exact matches go to Gerardo and be prepared to pay for that expertise...
Vendors who specialize in Corvette products obviously have taken the steps necessary to source correct colors for a very picky audience. I'd be the first to say if you want exact matches go to Gerardo and be prepared to pay for that expertise...
unfortunate, but it happens....
Le Mans Master
Joined: Dec 2005
Posts: 7,753
Likes: 210
From: North Western Connecticut
I understand, but I didn't know I had to research every thread a vendor has ever posted to before purchasing from them. I just think customer satisfaction goes a long way. If I'm not satisfied, I feel they should at least try to solve the problem. They offered nothing but to sell me another item. Why would I buy another item if the colors don't match what I want anyway?? I know Gerardo as DSV has 100% satisfaction. If you don't like it, he will refund money or make different to satisfy you. I'll be going with him from now on. I have purchased from him before and will go back to him for my interior parts.
Thread Starter
Safety Car
Joined: Jun 2008
Posts: 4,610
Likes: 427
From: USA
You only made one mistake and that was not ordering from Gerardo in the first place! If you want something as perfect as it can be made... color, stitching etc... he's the only vendor I would use. I could understand your situation more if you hadn't known about DSV BEFORE ordering from another vendor. You get what you pay for with DSV or he makes it right. To me that's worth paying the extra money he charges... it's worth every penny of it IMO........
Burning Brakes
Joined: Nov 2000
Posts: 1,171
Likes: 1
From: Longview Texas
One of the things I've learned on this forum is to do your research. Your situation seems like it should be simple, but reading their disclaimer would send me to ask questions and check other threads. Nothing against them. They put it out there pretty clear. But, I'm the kind that reads instructions and fine print.
Race Director
Joined: Apr 2007
Posts: 13,007
Likes: 0
From: Happiness is Busch in Victory Lane!
St. Jude Donor '09 & '12, '14
I used them on my C5 and it was clear up front the colors were close but not exact GM colors.
I ordered the samples and was very happy.
The price was right also
I ordered the samples and was very happy.
The price was right also
Drifting
Joined: Dec 2007
Posts: 1,297
Likes: 0
From: Spring TX
A 20% restocking fee is outrageous. They also should have tried to help the guy out. If they can't make the GM colors, they ought not be selling them to GM owners. Also, I would say that their return policy should grant him a return. There is a problem with the product. It doesn't match the stock GM colors. 
Cross them off the list. I would rather do business with folks like DSV who goes more than the extra mile for the customer. I, too, have had it with poor customer service.
And, IBTL, because I suspect that the ranks will quickly close around a supporting vendor. Let's see how long it takes?
Cross them off the list. I would rather do business with folks like DSV who goes more than the extra mile for the customer. I, too, have had it with poor customer service.
And, IBTL, because I suspect that the ranks will quickly close around a supporting vendor. Let's see how long it takes?
I agree with Devilray, if you don't sell good that match GM, whay are you selling them to GM owners.
Thread Starter
Safety Car
Joined: Jun 2008
Posts: 4,610
Likes: 427
From: USA