GMPP Gotcha - Caution
Former Vendor
Joined: Jul 2004
Posts: 1,591
Likes: 6
From: Billings MT
GMPP Policy
WHAT THIS AGREEMENT DOES NOT COVER
Unless required in connection with the repair of a covered part, WE will not pay anything under this Agreement for
engine tune-up, suspension alignment, wheel balancing, filters, lubricants, engine coolant, drive belts, radiator
hoses, heater and vacuum hoses, windshield wiper blades, air conditioning recharging, fluids, spark/glow plugs
and wires, brake pads and linings, brake shoes and rotors, manual clutch disc, or any maintenance service or part
required to be performed or replaced as recommended by the VEHICLE manufacturer's Maintenance Schedule.
Additionally, neither rust damage nor any of the following parts as defined by the VEHICLE manufacturer’s parts
manual are covered under any circumstance: sheet metal, chassis frame, cross members, body rails, body panels
or other body parts, bumpers, glass, carpet, weather-strips, lenses, sealed beams, light bulbs, tires, trim,
convertible or vinyl tops, moldings, bright metal, upholstery, paint, exhaust system, catalytic converter, hinges,
brake drums, shock absorbers, or batteries. In addition, the following are not covered: correction of air and water
leaks, wind noise, odors, squeaks, or rattles.
This Agreement is not responsible for a FAILURE or CLAIM:
a) Caused by misuse, abuse, negligence, alterations, or modifications made to YOUR VEHICLE;
b) Caused by lack of maintenance required by the Maintenance Schedule for YOUR VEHICLE, as detailed in YOUR
Owners Manual;
c) Caused by collision, fire, theft, freezing, vandalism, riot, explosion, lightning, earthquake, windstorm, hail,
water, or animal;
d) Caused by racing or other competition;
e) Caused by a condition that existed prior to purchase of this Agreement, or if the odometer has stopped or been
changed;
f) Caused by pulling a trailer or another vehicle, unless YOUR VEHICLE is equipped for this as recommended by
the VEHICLE manufacturer;
Major Guard MI (10-09) Page 2 510SAMPLE10
g) Subject to any warranty, VEHICLE manufacturer recall or guarantee issued by the VEHICLE manufacturer or a
repairer;
h) Occurring outside the fifty (50) United States of America, the District of Columbia, and Canada;
i) Relating to any part which is not original VEHICLE manufacturer equipment or a like replacement part, whether
or not it meets VEHICLE manufacturer specifications. Examples may include, but are not limited to, garage
door openers, cellular telephones, theft deterrent systems, and air conditioning components;
j) Relating to any communication, navigational, or entertainment devices that become unusable or unable to
function as intended due to changes in content, technology, or wireless service;
k) Caused by contaminated fuel systems or other contaminated fluids.
Finally, no benefits are available hereunder:
l) If a material misrepresentation was made on the Contract Registration, or if YOU are no longer using YOUR
VEHICLE in accordance with the eligibility requirements stated on the Contract Registration;
m) For economic loss, including loss of time, inconvenience, lodging & food (except as provided under the terms
of the Trip Interruption coverage afforded by this Agreement), storage or other incidental or consequential loss
or damage that may result from a FAILURE;
n) For diminution in VEHICLE value.
YOUR RESPONSIBILITIES
YOU must properly maintain the covered VEHICLE as recommended by the VEHICLE manufacturer. If requested, proof of
required service, including receipts and work orders showing date and mileage of the VEHICLE at the time of service, must
be presented to US in the event of a FAILURE or CLAIM.
This is right out of the GMPP Major Guard Policy, I see nowhere that you must have it done at a dealership and that it must be in their computer. Yes you must maintain the vehicle per their recommendation but if you keep good records and all your receipts to prove it done there has never been a problem at our dealership.
Dennis Fichtner
Unless required in connection with the repair of a covered part, WE will not pay anything under this Agreement for
engine tune-up, suspension alignment, wheel balancing, filters, lubricants, engine coolant, drive belts, radiator
hoses, heater and vacuum hoses, windshield wiper blades, air conditioning recharging, fluids, spark/glow plugs
and wires, brake pads and linings, brake shoes and rotors, manual clutch disc, or any maintenance service or part
required to be performed or replaced as recommended by the VEHICLE manufacturer's Maintenance Schedule.
Additionally, neither rust damage nor any of the following parts as defined by the VEHICLE manufacturer’s parts
manual are covered under any circumstance: sheet metal, chassis frame, cross members, body rails, body panels
or other body parts, bumpers, glass, carpet, weather-strips, lenses, sealed beams, light bulbs, tires, trim,
convertible or vinyl tops, moldings, bright metal, upholstery, paint, exhaust system, catalytic converter, hinges,
brake drums, shock absorbers, or batteries. In addition, the following are not covered: correction of air and water
leaks, wind noise, odors, squeaks, or rattles.
This Agreement is not responsible for a FAILURE or CLAIM:
a) Caused by misuse, abuse, negligence, alterations, or modifications made to YOUR VEHICLE;
b) Caused by lack of maintenance required by the Maintenance Schedule for YOUR VEHICLE, as detailed in YOUR
Owners Manual;
c) Caused by collision, fire, theft, freezing, vandalism, riot, explosion, lightning, earthquake, windstorm, hail,
water, or animal;
d) Caused by racing or other competition;
e) Caused by a condition that existed prior to purchase of this Agreement, or if the odometer has stopped or been
changed;
f) Caused by pulling a trailer or another vehicle, unless YOUR VEHICLE is equipped for this as recommended by
the VEHICLE manufacturer;
Major Guard MI (10-09) Page 2 510SAMPLE10
g) Subject to any warranty, VEHICLE manufacturer recall or guarantee issued by the VEHICLE manufacturer or a
repairer;
h) Occurring outside the fifty (50) United States of America, the District of Columbia, and Canada;
i) Relating to any part which is not original VEHICLE manufacturer equipment or a like replacement part, whether
or not it meets VEHICLE manufacturer specifications. Examples may include, but are not limited to, garage
door openers, cellular telephones, theft deterrent systems, and air conditioning components;
j) Relating to any communication, navigational, or entertainment devices that become unusable or unable to
function as intended due to changes in content, technology, or wireless service;
k) Caused by contaminated fuel systems or other contaminated fluids.
Finally, no benefits are available hereunder:
l) If a material misrepresentation was made on the Contract Registration, or if YOU are no longer using YOUR
VEHICLE in accordance with the eligibility requirements stated on the Contract Registration;
m) For economic loss, including loss of time, inconvenience, lodging & food (except as provided under the terms
of the Trip Interruption coverage afforded by this Agreement), storage or other incidental or consequential loss
or damage that may result from a FAILURE;
n) For diminution in VEHICLE value.
YOUR RESPONSIBILITIES
YOU must properly maintain the covered VEHICLE as recommended by the VEHICLE manufacturer. If requested, proof of
required service, including receipts and work orders showing date and mileage of the VEHICLE at the time of service, must
be presented to US in the event of a FAILURE or CLAIM.
This is right out of the GMPP Major Guard Policy, I see nowhere that you must have it done at a dealership and that it must be in their computer. Yes you must maintain the vehicle per their recommendation but if you keep good records and all your receipts to prove it done there has never been a problem at our dealership.
Dennis Fichtner
Le Mans Master
Joined: Jun 2008
Posts: 8,144
Likes: 407
From: Mt. Sinai NY
Hi all
This is about another GM vehicle but it directly relates to corvettes as well.
Did you know that you must follow your vehicles scheduled preventative maintenance in order to be covered by your standard warranty and extended GMPP warranty? Once your standard warranty (3yr/36K) is done, and you have a GMPP your only covered "provided" a GM certified dealership has done and recorded in the GM computer system all the periodical preventative maintenance.
Had my '07 Suburban LTZ in for a oil change and a tire rotation / balance yesterday and about 30 minutes into it, the service manager walks into the waiting area and says I have 32K on my odometer and the periodical preventative maintenance at 30K calls for a transmission fluid change, as well as front & rear differential lube change. I politely declined and said perhaps the next oil change which will be about 36K and then if I have issues my GMPP warranty will still have me covered if I have any mechanical issues and the service manager said, not necessarily. I said excuse me, I have a 5 yr / 100K warranty and he said yes you do, however, if you have a mechanical breakdown under the standard warranty (3yr / 36K) or the GMPP or on the longer power train warranty, the first thing checked is the computer to see if the periodical preventative maintenance was done. If it was not done, the warranty work would be be declined.
I said I don't remember seeing that and he went to his desk and came back with the GMPP documentation and showed me where its noted. Sure enough, here it was.
I said what if I do the work myself and he noted some dealerships (not all) if you bring in the receipts for the work within a month of the actual work being done will record it in the computer towards your periodical preventative maintenance.
Regardless I had the maintenance done seemed like relative cheap insurance to avoid hassle down the road. $600 later I thought I'd bring this to everyone's attention here to avoid any warranty (GMPP or normal warranty) issues down the road.
This is about another GM vehicle but it directly relates to corvettes as well.
Did you know that you must follow your vehicles scheduled preventative maintenance in order to be covered by your standard warranty and extended GMPP warranty? Once your standard warranty (3yr/36K) is done, and you have a GMPP your only covered "provided" a GM certified dealership has done and recorded in the GM computer system all the periodical preventative maintenance.
Had my '07 Suburban LTZ in for a oil change and a tire rotation / balance yesterday and about 30 minutes into it, the service manager walks into the waiting area and says I have 32K on my odometer and the periodical preventative maintenance at 30K calls for a transmission fluid change, as well as front & rear differential lube change. I politely declined and said perhaps the next oil change which will be about 36K and then if I have issues my GMPP warranty will still have me covered if I have any mechanical issues and the service manager said, not necessarily. I said excuse me, I have a 5 yr / 100K warranty and he said yes you do, however, if you have a mechanical breakdown under the standard warranty (3yr / 36K) or the GMPP or on the longer power train warranty, the first thing checked is the computer to see if the periodical preventative maintenance was done. If it was not done, the warranty work would be be declined.
I said I don't remember seeing that and he went to his desk and came back with the GMPP documentation and showed me where its noted. Sure enough, here it was.
I said what if I do the work myself and he noted some dealerships (not all) if you bring in the receipts for the work within a month of the actual work being done will record it in the computer towards your periodical preventative maintenance.
Regardless I had the maintenance done seemed like relative cheap insurance to avoid hassle down the road. $600 later I thought I'd bring this to everyone's attention here to avoid any warranty (GMPP or normal warranty) issues down the road.
I work at a dealership and I hear this all day long. Clif
Team Owner
Joined: Feb 2000
Posts: 44,692
Likes: 892
From: Texas
CI 1-4-5-8-9-10 Vet
St. Jude Donor '03 thru '10, '17
Look in your owner's maual - 30K tranny fluid change is
You need to call GM's 1-800-BITCH line and report this crook. He lied.
Burning Brakes
Joined: Aug 2009
Posts: 1,073
Likes: 43
From: Camdenton Missouri
Guys, let me clarify a few things.
1) I love the dealership I'm working with, the price to me at least was reasonable, so was the preventative maintenance schedule so I hope I didn't confuse anyone on that.
2) Using Gotcha may or may not be appropriate in this case. I just thought I'd pass on the information I found out about warranties.
For those who agree, or think it's reasonable on warranties to need to have the preventative maintenance done we are in sync, this is the camp I am in so Thanks for your support.
For those who think Mr GM is out to get you I can't do anything about that. It's been said a number of times in different forum postings that it's your vehicle, maintain it how you wish.
I hesitated posting this (actually waited until this morning verses yesterday) because I knew what the majority of the responses would be.
Oh well, I tried
1) I love the dealership I'm working with, the price to me at least was reasonable, so was the preventative maintenance schedule so I hope I didn't confuse anyone on that.
2) Using Gotcha may or may not be appropriate in this case. I just thought I'd pass on the information I found out about warranties.
For those who agree, or think it's reasonable on warranties to need to have the preventative maintenance done we are in sync, this is the camp I am in so Thanks for your support.
For those who think Mr GM is out to get you I can't do anything about that. It's been said a number of times in different forum postings that it's your vehicle, maintain it how you wish.
I hesitated posting this (actually waited until this morning verses yesterday) because I knew what the majority of the responses would be.
Oh well, I tried
Thanks,
Team Owner
Joined: Dec 2002
Posts: 32,073
Likes: 296
From: San Francisco CA
Well as far as automatic transmissions and rear end differentials for my 2005 A-4 Corvette, the manual states that the fluids do not need to be changed ONLY if there is a leak. Otherwise leave it alone.
Nothing is stated about when to change power steering fluid or brake fluid?
Nothing is stated about when to change power steering fluid or brake fluid?
Burning Brakes
Joined: Nov 2009
Posts: 846
Likes: 3
From: Las Vegas NV
Hi all
This is about another GM vehicle but it directly relates to corvettes as well.
Did you know that you must follow your vehicles scheduled preventative maintenance in order to be covered by your standard warranty and extended GMPP warranty? Once your standard warranty (3yr/36K) is done, and you have a GMPP your only covered "provided" a GM certified dealership has done and recorded in the GM computer system all the periodical preventative maintenance.
Had my '07 Suburban LTZ in for a oil change and a tire rotation / balance yesterday and about 30 minutes into it, the service manager walks into the waiting area and says I have 32K on my odometer and the periodical preventative maintenance at 30K calls for a transmission fluid change, as well as front & rear differential lube change. I politely declined and said perhaps the next oil change which will be about 36K and then if I have issues my GMPP warranty will still have me covered if I have any mechanical issues and the service manager said, not necessarily. I said excuse me, I have a 5 yr / 100K warranty and he said yes you do, however, if you have a mechanical breakdown under the standard warranty (3yr / 36K) or the GMPP or on the longer power train warranty, the first thing checked is the computer to see if the periodical preventative maintenance was done. If it was not done, the warranty work would be be declined.
I said I don't remember seeing that and he went to his desk and came back with the GMPP documentation and showed me where its noted. Sure enough, here it was.
I said what if I do the work myself and he noted some dealerships (not all) if you bring in the receipts for the work within a month of the actual work being done will record it in the computer towards your periodical preventative maintenance.
Regardless I had the maintenance done seemed like relative cheap insurance to avoid hassle down the road. $600 later I thought I'd bring this to everyone's attention here to avoid any warranty (GMPP or normal warranty) issues down the road.
This is about another GM vehicle but it directly relates to corvettes as well.
Did you know that you must follow your vehicles scheduled preventative maintenance in order to be covered by your standard warranty and extended GMPP warranty? Once your standard warranty (3yr/36K) is done, and you have a GMPP your only covered "provided" a GM certified dealership has done and recorded in the GM computer system all the periodical preventative maintenance.
Had my '07 Suburban LTZ in for a oil change and a tire rotation / balance yesterday and about 30 minutes into it, the service manager walks into the waiting area and says I have 32K on my odometer and the periodical preventative maintenance at 30K calls for a transmission fluid change, as well as front & rear differential lube change. I politely declined and said perhaps the next oil change which will be about 36K and then if I have issues my GMPP warranty will still have me covered if I have any mechanical issues and the service manager said, not necessarily. I said excuse me, I have a 5 yr / 100K warranty and he said yes you do, however, if you have a mechanical breakdown under the standard warranty (3yr / 36K) or the GMPP or on the longer power train warranty, the first thing checked is the computer to see if the periodical preventative maintenance was done. If it was not done, the warranty work would be be declined.
I said I don't remember seeing that and he went to his desk and came back with the GMPP documentation and showed me where its noted. Sure enough, here it was.
I said what if I do the work myself and he noted some dealerships (not all) if you bring in the receipts for the work within a month of the actual work being done will record it in the computer towards your periodical preventative maintenance.
Regardless I had the maintenance done seemed like relative cheap insurance to avoid hassle down the road. $600 later I thought I'd bring this to everyone's attention here to avoid any warranty (GMPP or normal warranty) issues down the road.
Personally, I don't care much for dealerships and have had a fair number screw up my AV, but I have found one that takes care of me now but it could of been a regular shop that did it, just would have kept detailed records that I would have shown GM that the service had been done if something happened that required warranty work..
Last edited by Dendk; Feb 6, 2010 at 10:58 PM.
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Team Owner
Joined: Feb 2000
Posts: 44,692
Likes: 892
From: Texas
CI 1-4-5-8-9-10 Vet
St. Jude Donor '03 thru '10, '17
The dealer wants you to believe this but it's not true. Oil changes per the DIC and other fluid changes as required. But tranny and diff fluid change is defintitely NOT required at 30K miles.Look in your owners manual. Then look at the stuff the service dept publishes. The intervals will conflict.
I believe you and the OP went for the Goodwrench PT Barnum Maintenance Plan.
Racer
Joined: Dec 2008
Posts: 286
Likes: 1
From: Midland Texas
We have 10+ GM work trucks all with the extended warranty, none of our maintenance work is performed at the dealership and not once have they ever questioned it. I've even had a motor replaced in one truck. If you have good relationship with your dealership I don't think you have a whole lot to worry about.
Racer
Joined: Feb 2008
Posts: 455
Likes: 16
From: Houston Tx
I wrote service for 15 years and it is plain and simple if you DECLINE scheduled maintnance they can and SHOULD not warranty your car. too many people want things for free and will not accept accountability. we had many people come in and say well i was never told to change my oil WTF are you that dumb. this world is all CYA anymore not common sense. if you have maintenance done elsewhere and have receipts they will cover your repair, if you do it yourself and f$%& it up they will not.
at 30k you DO need change the front and rear diff. the tranny is not recommended until 100k unless in a harsh condition, I will consider south dakota weather harsh.
for what they charge to do it let them do it, they are not much higher than any shop and doing it yourself is a pain in the *** and dirty and most people cant change a light bulb let alone get the diff fluid correct.
GMPP is not trying to GOTCHA they just want to make sure they are nto paying for repairs for people that have been told about regular maintenance and DECLINE it. I would have made you sign that you were told about the items needed and that you declined. just do whats right and there is no issue period end of story.
at 30k you DO need change the front and rear diff. the tranny is not recommended until 100k unless in a harsh condition, I will consider south dakota weather harsh.
for what they charge to do it let them do it, they are not much higher than any shop and doing it yourself is a pain in the *** and dirty and most people cant change a light bulb let alone get the diff fluid correct.
GMPP is not trying to GOTCHA they just want to make sure they are nto paying for repairs for people that have been told about regular maintenance and DECLINE it. I would have made you sign that you were told about the items needed and that you declined. just do whats right and there is no issue period end of story.
But honestly unless it is a specific problem, or a recall, I never see a dealership service area.
Team Owner
Joined: Feb 2000
Posts: 44,692
Likes: 892
From: Texas
CI 1-4-5-8-9-10 Vet
St. Jude Donor '03 thru '10, '17
Guys, let me clarify a few things.
1) I love the dealership I'm working with, the price to me at least was reasonable, so was the preventative maintenance schedule so I hope I didn't confuse anyone on that.
2) Using Gotcha may or may not be appropriate in this case. I just thought I'd pass on the information I found out about warranties.
For those who agree, or think it's reasonable on warranties to need to have the preventative maintenance done we are in sync, this is the camp I am in so Thanks for your support.
For those who think Mr GM is out to get you I can't do anything about that. It's been said a number of times in different forum postings that it's your vehicle, maintain it how you wish.
I hesitated posting this (actually waited until this morning verses yesterday) because I knew what the majority of the responses would be.
Oh well, I tried
1) I love the dealership I'm working with, the price to me at least was reasonable, so was the preventative maintenance schedule so I hope I didn't confuse anyone on that.
2) Using Gotcha may or may not be appropriate in this case. I just thought I'd pass on the information I found out about warranties.
For those who agree, or think it's reasonable on warranties to need to have the preventative maintenance done we are in sync, this is the camp I am in so Thanks for your support.
For those who think Mr GM is out to get you I can't do anything about that. It's been said a number of times in different forum postings that it's your vehicle, maintain it how you wish.
I hesitated posting this (actually waited until this morning verses yesterday) because I knew what the majority of the responses would be.
Oh well, I tried
Race Director
Joined: Dec 2007
Posts: 19,574
Likes: 167
From: Frederick, MD
Do they require a fuel system flush also? I would even check the axle fluid change. I had three GM truck based vehicles (09 Yukon Denali and an 03 Trailblazer and an 06 Envoy and none required axle fluid changes. I haven't heard 30k on a tranny for a GM car in a long time. 50k is usually for severe service, which they can't prove that you drive in those conditions. Just because you live in North Dakota doesn't mean you drive it in crappy weather.$600 for tranny and rear axle fluid change is fraud especially since you can usually get a deal if you are a good customer.
Thread Starter
Drifting
Joined: Jul 2009
Posts: 1,435
Likes: 19
From: Sioux Falls South Dakota
He didn't tell me I'd lose my warranty if I didn't have it done, he pointed out any claim down the road could be denied if the maintenance wasn't followed.
Thread Starter
Drifting
Joined: Jul 2009
Posts: 1,435
Likes: 19
From: Sioux Falls South Dakota
This string is an example of the reason I don't normally start new posts on this forum and probably never will again.
A person tries to bring information to a forum and they get land-blasted.
Not by everyone mind you, but the majority.
My apologies for bringing it up. In the future it's not worth the hassle.
A person tries to bring information to a forum and they get land-blasted.
Not by everyone mind you, but the majority.
My apologies for bringing it up. In the future it's not worth the hassle.
Racer
Joined: Feb 2005
Posts: 493
Likes: 1
From: Morganville New Jersey
This string is an example of the reason I don't normally start new posts on this forum and probably never will again.
A person tries to bring information to a forum and they get land-blasted.
Not by everyone mind you, but the majority.
My apologies for bringing it up. In the future it's not worth the hassle.
A person tries to bring information to a forum and they get land-blasted.
Not by everyone mind you, but the majority.
My apologies for bringing it up. In the future it's not worth the hassle.
I hope you do not really feel this way. Your thread engaged discussion. That is good. Continue to raise thoughtful issues and sit back and enjoy the comments. Most of us really appreciate the interesting information that flows from them.
Enjoy the game tonight.
Mark
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
: cheers:Yes, there is "controversy" or what I'd call able-minded discussion here on CF. But let's face it: times, and our cars continue to change---and pretty rapidly. While some things on our cars stay almost the same as when most of us were little kids (radiators, alternators, seals, gaskets, pistons---maybe made out of "space-age materials" but still the same function and "stuff").
We all have longtime, and long-held beliefs on what and how things should be done. Some of those need to change because times, materials and our cars have changed. If we never see arguments pro and con, for and against, new information vs. old---how will we ever change our ways? That's what this thread contributes to.
Change, in a good way.
Seriously. That's the value of this thread and you helped it along.
Team Owner
Joined: Sep 1999
Posts: 20,054
Likes: 44
From: Swansea IL
This string is an example of the reason I don't normally start new posts on this forum and probably never will again.
A person tries to bring information to a forum and they get land-blasted.
Not by everyone mind you, but the majority.
My apologies for bringing it up. In the future it's not worth the hassle.
A person tries to bring information to a forum and they get land-blasted.
Not by everyone mind you, but the majority.
My apologies for bringing it up. In the future it's not worth the hassle.
Cheers
Tom
Le Mans Master
Joined: Aug 2007
Posts: 7,250
Likes: 6
From: Glassboro New Jersey
I work at a dealership in the service dept.
As long as you have documentation (receipts and record mileage), even if you do it yourself, then you should have no problem and they must honor the warranty. The warranty does not specify that the maintenance MUST be done at a GM dealer. There is a maintenance log in the owners manual along with the recommended service.
The OPs service advisor lied to him also. Look at the recommended maintenance schedule in the owners manual. Trans fluid change at 50K only if severe use (heavy traffic when above 90F, performance driving, use on hilly or moutain terrain, towing). Otherwise its recommended at 100K.
Last edited by Marc V.; Feb 7, 2010 at 08:56 AM.
