GMPP Gotcha - Caution
Thread Starter
Drifting
Joined: Jul 2009
Posts: 1,435
Likes: 19
From: Sioux Falls South Dakota
GMPP Gotcha - Caution
Hi all
This is about another GM vehicle but it directly relates to corvettes as well.
Did you know that you must follow your vehicles scheduled preventative maintenance in order to be covered by your standard warranty and extended GMPP warranty? Once your standard warranty (3yr/36K) is done, and you have a GMPP your only covered "provided" a GM certified dealership has done and recorded in the GM computer system all the periodical preventative maintenance.
Had my '07 Suburban LTZ in for a oil change and a tire rotation / balance yesterday and about 30 minutes into it, the service manager walks into the waiting area and says I have 32K on my odometer and the periodical preventative maintenance at 30K calls for a transmission fluid change, as well as front & rear differential lube change. I politely declined and said perhaps the next oil change which will be about 36K and then if I have issues my GMPP warranty will still have me covered if I have any mechanical issues and the service manager said, not necessarily. I said excuse me, I have a 5 yr / 100K warranty and he said yes you do, however, if you have a mechanical breakdown under the standard warranty (3yr / 36K) or the GMPP or on the longer power train warranty, the first thing checked is the computer to see if the periodical preventative maintenance was done. If it was not done, the warranty work would be be declined.
I said I don't remember seeing that and he went to his desk and came back with the GMPP documentation and showed me where its noted. Sure enough, here it was.
I said what if I do the work myself and he noted some dealerships (not all) if you bring in the receipts for the work within a month of the actual work being done will record it in the computer towards your periodical preventative maintenance.
Regardless I had the maintenance done seemed like relative cheap insurance to avoid hassle down the road. $600 later I thought I'd bring this to everyone's attention here to avoid any warranty (GMPP or normal warranty) issues down the road.
This is about another GM vehicle but it directly relates to corvettes as well.
Did you know that you must follow your vehicles scheduled preventative maintenance in order to be covered by your standard warranty and extended GMPP warranty? Once your standard warranty (3yr/36K) is done, and you have a GMPP your only covered "provided" a GM certified dealership has done and recorded in the GM computer system all the periodical preventative maintenance.
Had my '07 Suburban LTZ in for a oil change and a tire rotation / balance yesterday and about 30 minutes into it, the service manager walks into the waiting area and says I have 32K on my odometer and the periodical preventative maintenance at 30K calls for a transmission fluid change, as well as front & rear differential lube change. I politely declined and said perhaps the next oil change which will be about 36K and then if I have issues my GMPP warranty will still have me covered if I have any mechanical issues and the service manager said, not necessarily. I said excuse me, I have a 5 yr / 100K warranty and he said yes you do, however, if you have a mechanical breakdown under the standard warranty (3yr / 36K) or the GMPP or on the longer power train warranty, the first thing checked is the computer to see if the periodical preventative maintenance was done. If it was not done, the warranty work would be be declined.
I said I don't remember seeing that and he went to his desk and came back with the GMPP documentation and showed me where its noted. Sure enough, here it was.
I said what if I do the work myself and he noted some dealerships (not all) if you bring in the receipts for the work within a month of the actual work being done will record it in the computer towards your periodical preventative maintenance.
Regardless I had the maintenance done seemed like relative cheap insurance to avoid hassle down the road. $600 later I thought I'd bring this to everyone's attention here to avoid any warranty (GMPP or normal warranty) issues down the road.
Le Mans Master
Joined: Feb 2002
Posts: 5,394
Likes: 281
From: cumming ga
Hi all
This is about another GM vehicle but it directly relates to corvettes as well.
Did you know that you must follow your vehicles scheduled preventative maintenance in order to be covered by your standard warranty and extended GMPP warranty? Once your standard warranty (3yr/36K) is done, and you have a GMPP your only covered "provided" a GM certified dealership has done and recorded in the GM computer system all the periodical preventative maintenance.
Had my '07 Suburban LTZ in for a oil change and a tire rotation / balance yesterday and about 30 minutes into it, the service manager walks into the waiting area and says I have 32K on my odometer and the periodical preventative maintenance at 30K calls for a transmission fluid change, as well as front & rear differential lube change. I politely declined and said perhaps the next oil change which will be about 36K and then if I have issues my GMPP warranty will still have me covered if I have any mechanical issues and the service manager said, not necessarily. I said excuse me, I have a 5 yr / 100K warranty and he said yes you do, however, if you have a mechanical breakdown under the standard warranty (3yr / 36K) or the GMPP or on the longer power train warranty, the first thing checked is the computer to see if the periodical preventative maintenance was done. If it was not done, the warranty work would be be declined.
I said I don't remember seeing that and he went to his desk and came back with the GMPP documentation and showed me where its noted. Sure enough, here it was.
I said what if I do the work myself and he noted some dealerships (not all) if you bring in the receipts for the work within a month of the actual work being done will record it in the computer towards your periodical preventative maintenance.
Regardless I had the maintenance done seemed like relative cheap insurance to avoid hassle down the road. $600 later I thought I'd bring this to everyone's attention here to avoid any warranty (GMPP or normal warranty) issues down the road.
This is about another GM vehicle but it directly relates to corvettes as well.
Did you know that you must follow your vehicles scheduled preventative maintenance in order to be covered by your standard warranty and extended GMPP warranty? Once your standard warranty (3yr/36K) is done, and you have a GMPP your only covered "provided" a GM certified dealership has done and recorded in the GM computer system all the periodical preventative maintenance.
Had my '07 Suburban LTZ in for a oil change and a tire rotation / balance yesterday and about 30 minutes into it, the service manager walks into the waiting area and says I have 32K on my odometer and the periodical preventative maintenance at 30K calls for a transmission fluid change, as well as front & rear differential lube change. I politely declined and said perhaps the next oil change which will be about 36K and then if I have issues my GMPP warranty will still have me covered if I have any mechanical issues and the service manager said, not necessarily. I said excuse me, I have a 5 yr / 100K warranty and he said yes you do, however, if you have a mechanical breakdown under the standard warranty (3yr / 36K) or the GMPP or on the longer power train warranty, the first thing checked is the computer to see if the periodical preventative maintenance was done. If it was not done, the warranty work would be be declined.
I said I don't remember seeing that and he went to his desk and came back with the GMPP documentation and showed me where its noted. Sure enough, here it was.
I said what if I do the work myself and he noted some dealerships (not all) if you bring in the receipts for the work within a month of the actual work being done will record it in the computer towards your periodical preventative maintenance.
Regardless I had the maintenance done seemed like relative cheap insurance to avoid hassle down the road. $600 later I thought I'd bring this to everyone's attention here to avoid any warranty (GMPP or normal warranty) issues down the road.
z51vett
Burning Brakes
Joined: Aug 2009
Posts: 1,073
Likes: 43
From: Camdenton Missouri
Team Owner
Joined: Sep 1999
Posts: 20,054
Likes: 44
From: Swansea IL
But one thing to keep in mind regarding the "fine print" in any warranty are various "technical clauses" that the vendor can use to wiggle out of any future claim. Not following the manufacture recommended service protocols could very well be one of those.
I fear in this case GM will prevail should it come down to a claim "showdown".
Looking forward to our resident experts take on this.
Tom
Moderator
Joined: Dec 2002
Posts: 40,888
Likes: 4,342
From: Lakewood Ranch, FL
While you must follow the maintenance schedules, who does the maintenance is up to you. The Magnuson–Moss Warranty Act specifically prohibits the requirement that you use any specific place or product for maintenance.
GM does not pay for GMPP repairs, the GMPP people do and they are seperate companies now.
GM does not pay for GMPP repairs, the GMPP people do and they are seperate companies now.
Safety Car
Joined: Sep 2006
Posts: 4,566
Likes: 6
From: Land of 10,000 taxes
manufacturing defects and owner neglect are usually pretty obvious between the two, design defect as well, where you might be in trouble is when it is not obvious, in which case it would be a good idea to have receipts
i know two people that had to produce them, one asked me for my receipts because he didn't have them, and I knew it was his own fault, told him I couldn't find them, who would I get them from if I needed them?
i know two people that had to produce them, one asked me for my receipts because he didn't have them, and I knew it was his own fault, told him I couldn't find them, who would I get them from if I needed them?
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Team Owner
Joined: Sep 1999
Posts: 20,054
Likes: 44
From: Swansea IL
manufacturing defects and owner neglect are usually pretty obvious between the two, design defect as well, where you might be in trouble is when it is not obvious, in which case it would be a good idea to have receipts
i know two people that had to produce them, one asked me for my receipts because he didn't have them, and I knew it was his own fault, told him I couldn't find them, who would I get them from if I needed them?
i know two people that had to produce them, one asked me for my receipts because he didn't have them, and I knew it was his own fault, told him I couldn't find them, who would I get them from if I needed them?
Many don't follow these rules. That I believe is in question here.
Tom
Pro
Joined: Mar 2009
Posts: 701
Likes: 9
From: Trophy Club TX
While you must follow the maintenance schedules, who does the maintenance is up to you. The Magnuson–Moss Warranty Act specifically prohibits the requirement that you use any specific place or product for maintenance.
GM does not pay for GMPP repairs, the GMPP people do and they are seperate companies now.
GM does not pay for GMPP repairs, the GMPP people do and they are seperate companies now.
Safety Car
Joined: Jan 2004
Posts: 4,974
Likes: 14
From: Pinellas Park Fl
St. Jude Donor '08-'09 & '12, '14
Tell'em to pound sand. The trans is good untill 100K miles and the diff is lifetime under normal service. Severe service calls for the trans @ 50k miles, diff is still lifetime.
Le Mans Master
Joined: Mar 2009
Posts: 5,464
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From: Chicago
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Pro
Joined: Jul 2005
Posts: 547
Likes: 21
Hi all
This is about another GM vehicle but it directly relates to corvettes as well.
Did you know that you must follow your vehicles scheduled preventative maintenance in order to be covered by your standard warranty and extended GMPP warranty? Once your standard warranty (3yr/36K) is done, and you have a GMPP your only covered "provided" a GM certified dealership has done and recorded in the GM computer system all the periodical preventative maintenance.
Had my '07 Suburban LTZ in for a oil change and a tire rotation / balance yesterday and about 30 minutes into it, the service manager walks into the waiting area and says I have 32K on my odometer and the periodical preventative maintenance at 30K calls for a transmission fluid change, as well as front & rear differential lube change. I politely declined and said perhaps the next oil change which will be about 36K and then if I have issues my GMPP warranty will still have me covered if I have any mechanical issues and the service manager said, not necessarily. I said excuse me, I have a 5 yr / 100K warranty and he said yes you do, however, if you have a mechanical breakdown under the standard warranty (3yr / 36K) or the GMPP or on the longer power train warranty, the first thing checked is the computer to see if the periodical preventative maintenance was done. If it was not done, the warranty work would be be declined.
I said I don't remember seeing that and he went to his desk and came back with the GMPP documentation and showed me where its noted. Sure enough, here it was.
I said what if I do the work myself and he noted some dealerships (not all) if you bring in the receipts for the work within a month of the actual work being done will record it in the computer towards your periodical preventative maintenance.
Regardless I had the maintenance done seemed like relative cheap insurance to avoid hassle down the road. $600 later I thought I'd bring this to everyone's attention here to avoid any warranty (GMPP or normal warranty) issues down the road.
This is about another GM vehicle but it directly relates to corvettes as well.
Did you know that you must follow your vehicles scheduled preventative maintenance in order to be covered by your standard warranty and extended GMPP warranty? Once your standard warranty (3yr/36K) is done, and you have a GMPP your only covered "provided" a GM certified dealership has done and recorded in the GM computer system all the periodical preventative maintenance.
Had my '07 Suburban LTZ in for a oil change and a tire rotation / balance yesterday and about 30 minutes into it, the service manager walks into the waiting area and says I have 32K on my odometer and the periodical preventative maintenance at 30K calls for a transmission fluid change, as well as front & rear differential lube change. I politely declined and said perhaps the next oil change which will be about 36K and then if I have issues my GMPP warranty will still have me covered if I have any mechanical issues and the service manager said, not necessarily. I said excuse me, I have a 5 yr / 100K warranty and he said yes you do, however, if you have a mechanical breakdown under the standard warranty (3yr / 36K) or the GMPP or on the longer power train warranty, the first thing checked is the computer to see if the periodical preventative maintenance was done. If it was not done, the warranty work would be be declined.
I said I don't remember seeing that and he went to his desk and came back with the GMPP documentation and showed me where its noted. Sure enough, here it was.
I said what if I do the work myself and he noted some dealerships (not all) if you bring in the receipts for the work within a month of the actual work being done will record it in the computer towards your periodical preventative maintenance.
Regardless I had the maintenance done seemed like relative cheap insurance to avoid hassle down the road. $600 later I thought I'd bring this to everyone's attention here to avoid any warranty (GMPP or normal warranty) issues down the road.
I wrote service for 15 years and it is plain and simple if you DECLINE scheduled maintnance they can and SHOULD not warranty your car. too many people want things for free and will not accept accountability. we had many people come in and say well i was never told to change my oil WTF are you that dumb. this world is all CYA anymore not common sense. if you have maintenance done elsewhere and have receipts they will cover your repair, if you do it yourself and f$%& it up they will not.
at 30k you DO need change the front and rear diff. the tranny is not recommended until 100k unless in a harsh condition, I will consider south dakota weather harsh.
for what they charge to do it let them do it, they are not much higher than any shop and doing it yourself is a pain in the *** and dirty and most people cant change a light bulb let alone get the diff fluid correct.
GMPP is not trying to GOTCHA they just want to make sure they are nto paying for repairs for people that have been told about regular maintenance and DECLINE it. I would have made you sign that you were told about the items needed and that you declined. just do whats right and there is no issue period end of story.
Le Mans Master
Joined: Jun 2002
Posts: 6,426
Likes: 3,611
From: Commerce Texas
I drive my Vettes more than 100,000 miles before trading or selling them.
Tech Contributor
Joined: Oct 1999
Posts: 41,043
Likes: 9,807
From: Charlotte, NC (formerly Endicott, NY)
I wrote service for 15 years and it is plain and simple if you DECLINE scheduled maintnance they can and SHOULD not warranty your car. too many people want things for free and will not accept accountability. we had many people come in and say well i was never told to change my oil WTF are you that dumb. this world is all CYA anymore not common sense. if you have maintenance done elsewhere and have receipts they will cover your repair, if you do it yourself and f$%& it up they will not.
at 30k you DO need change the front and rear diff. the tranny is not recommended until 100k unless in a harsh condition, I will consider south dakota weather harsh.
for what they charge to do it let them do it, they are not much higher than any shop and doing it yourself is a pain in the *** and dirty and most people cant change a light bulb let alone get the diff fluid correct.
GMPP is not trying to GOTCHA they just want to make sure they are nto paying for repairs for people that have been told about regular maintenance and DECLINE it. I would have made you sign that you were told about the items needed and that you declined. just do whats right and there is no issue period end of story.
at 30k you DO need change the front and rear diff. the tranny is not recommended until 100k unless in a harsh condition, I will consider south dakota weather harsh.
for what they charge to do it let them do it, they are not much higher than any shop and doing it yourself is a pain in the *** and dirty and most people cant change a light bulb let alone get the diff fluid correct.
GMPP is not trying to GOTCHA they just want to make sure they are nto paying for repairs for people that have been told about regular maintenance and DECLINE it. I would have made you sign that you were told about the items needed and that you declined. just do whats right and there is no issue period end of story.
The dealer I use is a Chevy/BMW/Toyota dealer and has a huge sign hanging over the service entrance that says manufactururers recommended maintenance is required by all 3 automakers warranties and extended warranties. You would have to be blind not to see the sign.
Bill
Last edited by Bill Dearborn; Feb 6, 2010 at 04:08 PM.
Thread Starter
Drifting
Joined: Jul 2009
Posts: 1,435
Likes: 19
From: Sioux Falls South Dakota
Guys, let me clarify a few things.
1) I love the dealership I'm working with, the price to me at least was reasonable, so was the preventative maintenance schedule so I hope I didn't confuse anyone on that.
2) Using Gotcha may or may not be appropriate in this case. I just thought I'd pass on the information I found out about warranties.
For those who agree, or think it's reasonable on warranties to need to have the preventative maintenance done we are in sync, this is the camp I am in so Thanks for your support.
For those who think Mr GM is out to get you I can't do anything about that. It's been said a number of times in different forum postings that it's your vehicle, maintain it how you wish.
I hesitated posting this (actually waited until this morning verses yesterday) because I knew what the majority of the responses would be.
Oh well, I tried
1) I love the dealership I'm working with, the price to me at least was reasonable, so was the preventative maintenance schedule so I hope I didn't confuse anyone on that.
2) Using Gotcha may or may not be appropriate in this case. I just thought I'd pass on the information I found out about warranties.
For those who agree, or think it's reasonable on warranties to need to have the preventative maintenance done we are in sync, this is the camp I am in so Thanks for your support.
For those who think Mr GM is out to get you I can't do anything about that. It's been said a number of times in different forum postings that it's your vehicle, maintain it how you wish.
I hesitated posting this (actually waited until this morning verses yesterday) because I knew what the majority of the responses would be.
Oh well, I tried
Team Owner
Joined: Mar 2006
Posts: 53,282
Likes: 3
From: God Bless America
I wrote service for 15 years and it is plain and simple if you DECLINE scheduled maintenance they can and SHOULD not warranty your car. too many people want things for free and will not accept accountability. we had many people come in and say well i was never told to change my oil WTF are you that dumb. this world is all CYA anymore not common sense. if you have maintenance done elsewhere and have receipts they will cover your repair, if you do it yourself and f$%& it up they will not.
at 30k you DO need change the front and rear diff. the tranny is not recommended until 100k unless in a harsh condition, I will consider south dakota weather harsh.
for what they charge to do it let them do it, they are not much higher than any shop and doing it yourself is a pain in the *** and dirty and most people cant change a light bulb let alone get the diff fluid correct.
GMPP is not trying to GOTCHA they just want to make sure they are nto paying for repairs for people that have been told about regular maintenance and DECLINE it. I would have made you sign that you were told about the items needed and that you declined. just do whats right and there is no issue period end of story.
at 30k you DO need change the front and rear diff. the tranny is not recommended until 100k unless in a harsh condition, I will consider south dakota weather harsh.
for what they charge to do it let them do it, they are not much higher than any shop and doing it yourself is a pain in the *** and dirty and most people cant change a light bulb let alone get the diff fluid correct.
GMPP is not trying to GOTCHA they just want to make sure they are nto paying for repairs for people that have been told about regular maintenance and DECLINE it. I would have made you sign that you were told about the items needed and that you declined. just do whats right and there is no issue period end of story.