GM Does Not Care About Fixing Problems - My Last Corvette
#61
Drifting
I had an s10 that shut down while driving down the highway almost every day and that was in extended warranry period. I took it to 4 dealers 6 times over a month's time and they never could fix the problem. I ended up trading it in and buying a Silverado and it was a great truck.
#62
Satellite radio will be dead/bankrupt in 5 years anyway. I wouldn't lose much sleep over it.
Services like Pandora (through cell phone services) and wifi-equipped cars that are coming onto the market from Ford will be the final nail in the XM/Sirius coffin.
if I sound like I'm rooting for satellite's demise....I am. I wrestled with XM for the past two years and the constant signal drop, re-shuffling of music stations, and repeated lowering of sound quality. No more.
Services like Pandora (through cell phone services) and wifi-equipped cars that are coming onto the market from Ford will be the final nail in the XM/Sirius coffin.
if I sound like I'm rooting for satellite's demise....I am. I wrestled with XM for the past two years and the constant signal drop, re-shuffling of music stations, and repeated lowering of sound quality. No more.
#63
#64
Safety Car
Member Since: Dec 2006
Location: Dalllas/Ft Worth Area TX
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Your NOT nuts.
About XM radio. You guys are going to think I'm nuts, but, a friend of mine, who is an info, electronics, communication geek, said, that, sun spots are causing the disturbance. There's a super amount of sun storms or disturbances, this year, and it's creating havoc with a lot of the satellite rebounds. I don't know if this is true or not, but, it sounds feasible. I've never had so much blacking out with XM before and even my cable TV acts up, now and then.
#67
Le Mans Master
#68
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#70
Race Director
XM is pitiful. Just go to a "tree-heavy" state and you won't be listening to it. Kentucky was too much for my Impala's and it is metal. Washington really pissed it off.
#71
Melting Slicks
+1 on the lack of terrestrial repeaters as a possible problem.
I live near a repeater and can get XM in my garage with the door down! But I've been on some drives out in the middle of nowhere and the signal sometimes drops out.
I have a portable XM radio connected to the factory XM antenna in my Pontiac. When the signal gets weak, I can pull up a meter on the unit and tell which signal it's using (terrestrial or satellite) and how strong the signal is. Too bad the factory radio doesn't do that.
I don't blame the dealer for not throwing new parts at a problem he can't replicate. They're specifically not supposed to do that.
I live near a repeater and can get XM in my garage with the door down! But I've been on some drives out in the middle of nowhere and the signal sometimes drops out.
I have a portable XM radio connected to the factory XM antenna in my Pontiac. When the signal gets weak, I can pull up a meter on the unit and tell which signal it's using (terrestrial or satellite) and how strong the signal is. Too bad the factory radio doesn't do that.
I don't blame the dealer for not throwing new parts at a problem he can't replicate. They're specifically not supposed to do that.
#72
Intermediate
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I think a few folks hit your issue dead on. It isn't so much an issue with the CAR, its an issue with the XM radio. From my experience, it tends to be the stock factory set up. I had Sirius on my Charger (the car i traded for the Vette- and never looked back) The reception would cut in and out A LOT. I bought the Vette, added an after market Sirius set up from a car audio place and have not had the problem again (except in an enclosed garage). Sorry I know it doesn't really help you, but perhaps you can go to a car audio place and look into a seperate antenna (mine is on the rear window)
#73
Safety Car
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Location: Dalllas/Ft Worth Area TX
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??
I live near SL but I did a GTG, a hamburger place off 1709, in SL maybe 3 years ago, and a breakfast GTG about the same time in Grapevine. I had a top rattle, latches, and a door shim rattle that got repaired in the last two years. Hope that helps.
Last edited by 2006c6keller; 06-16-2010 at 04:19 AM.
#74
I can't stand the "we can not replicate problem" BS!! How about they ask you to come out and go over the issue with the technician? But no, they want to wait until the end of the day, and tell you, can't find a problem. I think they do this to get us corvette owners out of their hair.
Honestly, I doubt Chevrolet service managers like servicing corvettes. Another reason why we should belong to the Cadillac side for purchasing and maintenance.
Honestly, I doubt Chevrolet service managers like servicing corvettes. Another reason why we should belong to the Cadillac side for purchasing and maintenance.
#75
OP a suggestion, GM still has the 60 day buy back right? If so, just threaten to use it. But don't threaten the service manager, call your original salesman or sales manager and explain to them. They'll put the heat on the service manager.
#76
Instructor
I can't stand the "we can not replicate problem" BS!! How about they ask you to come out and go over the issue with the technician? But no, they want to wait until the end of the day, and tell you, can't find a problem. I think they do this to get us corvette owners out of their hair.
Honestly, I doubt Chevrolet service managers like servicing corvettes. Another reason why we should belong to the Cadillac side for purchasing and maintenance.
Honestly, I doubt Chevrolet service managers like servicing corvettes. Another reason why we should belong to the Cadillac side for purchasing and maintenance.
And for those of you berating the thread starter for complaining about the radio, he isn't complaining about the radio, HE'S COMPLAINING ABOUT POOR SERVICE FROM GM. And he shouldn't have to waste time going dealer to dealer looking for proper service. Proper service starts with consistency. I don't blame him for not wanting another GM product.
#77
Melting Slicks
I own a 2010 Grand Sport Corvette which the Nav unit in it. The XM radio randomly cuts in and out - not under obstructions or bridges or trees - you can not tell where or when. I have beent to two dealerships, both say they can't replicate the problem and I will have to wait until it breaks completely before they will do anything. One service manager actually said hey if we start replacing parts and put int three and don't fix then GM will have to buy it back and GM won't go down that road.
So I am stuck with an XM radio that is annoying and at times downright unusable. You would think if you pay nearly 60K for one of their products and it is the eighth Corvette you have purchased they might be interested in customer satisfaction. Obviously NOT!.
I have tried contacting the factory, they assigned an "Executive Assistance Program" to resolving the problem (right!) and this has gone nowhere. So, they have lost a loyal customer.
Now I truly understand the reason GM is bankrupt. You just can't treat customers this way.
So I am stuck with an XM radio that is annoying and at times downright unusable. You would think if you pay nearly 60K for one of their products and it is the eighth Corvette you have purchased they might be interested in customer satisfaction. Obviously NOT!.
I have tried contacting the factory, they assigned an "Executive Assistance Program" to resolving the problem (right!) and this has gone nowhere. So, they have lost a loyal customer.
Now I truly understand the reason GM is bankrupt. You just can't treat customers this way.
I've given up on my local dealer and bought the Helms manuals. I'll figure it out.
Last edited by BSE1956; 06-16-2010 at 10:01 AM.
#78
Le Mans Master
I can't stand the "we can not replicate problem" BS!! How about they ask you to come out and go over the issue with the technician? But no, they want to wait until the end of the day, and tell you, can't find a problem. I think they do this to get us corvette owners out of their hair.
Honestly, I doubt Chevrolet service managers like servicing corvettes. Another reason why we should belong to the Cadillac side for purchasing and maintenance.
Honestly, I doubt Chevrolet service managers like servicing corvettes. Another reason why we should belong to the Cadillac side for purchasing and maintenance.
#79
I own a 2010 Grand Sport Corvette which the Nav unit in it. The XM radio randomly cuts in and out - not under obstructions or bridges or trees - you can not tell where or when. I have beent to two dealerships, both say they can't replicate the problem and I will have to wait until it breaks completely before they will do anything. One service manager actually said hey if we start replacing parts and put int three and don't fix then GM will have to buy it back and GM won't go down that road.
So I am stuck with an XM radio that is annoying and at times downright unusable. You would think if you pay nearly 60K for one of their products and it is the eighth Corvette you have purchased they might be interested in customer satisfaction. Obviously NOT!.
I have tried contacting the factory, they assigned an "Executive Assistance Program" to resolving the problem (right!) and this has gone nowhere. So, they have lost a loyal customer.
Now I truly understand the reason GM is bankrupt. You just can't treat customers this way.
So I am stuck with an XM radio that is annoying and at times downright unusable. You would think if you pay nearly 60K for one of their products and it is the eighth Corvette you have purchased they might be interested in customer satisfaction. Obviously NOT!.
I have tried contacting the factory, they assigned an "Executive Assistance Program" to resolving the problem (right!) and this has gone nowhere. So, they have lost a loyal customer.
Now I truly understand the reason GM is bankrupt. You just can't treat customers this way.
I do apologize for the problems you are experiencing. I see that you are working with Executive Customer Assistance. Can you please send me your VIN in a private message that way I can review your case and what is going on with it? Again, I do apologize for the inconveniences you are experiencing.
Geoff Allen
Chevrolet Customer Service
#80
Racer
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Based on customer feedback-because they DO care and listen-GM tried to hide the XM antenna as much as possible. Most owners do not even know where it is. ALL XM service fades in and out. At times it seems worse than others. It is random, which is why your dealer cant duplicate it. Fact is it is probably normal. I drive my Corvette every day, and I have the problem. I drive any number of other vehicles in the course of my work at a dealership, and they all do it. I dont like it, but I have been in other (non-GM) products that do the same thing. I am sorry that the XM doesnt meet your standards, but in this case I dont blame the dealer, although it sounds like a better explanation may have helped you a bit.