Service Column Lock
Seems like quite a few owners would like a private message with more information. My 2005 MN6 with 8300 miles is inoperable. Has happened intermittently before. Looks like permanent this time.
In addition to the lengthy wait for parts, I suggested that GM needed to address this with at least a uniform protocol if not a recall because of all the 2005's that were having this problem.
Geoff advised that would bring this to GM's attention and that he could not get involved in the parts delay until it had been ten days. So this past Friday (8/13) was that day.
More later.....
I do apologize to everyone having this issue and completely understand how frustrating this can be. Especially to the ones that have made multiple trips to the dealership. I have been documenting these issues and relaying this information. At this point I recommend that you take your vehicle to the dealership for this and if the dealership is not being able to correctly fix this, to let me know right away. At that point I can speak with the dealership and get our Technical Assistance Center involved with this to help get the vehicle repaired proplerly. I do understand this is an inconvenience and a problem and I want everyone to know I am voicing all of your concerns to help get your problems taken care of.
Geoff Allen
Chevrolet Customer Service
The Best of Corvette for Corvette Enthusiasts
I do apologize to everyone having this issue and completely understand how frustrating this can be. Especially to the ones that have made multiple trips to the dealership. I have been documenting these issues and relaying this information. At this point I recommend that you take your vehicle to the dealership for this and if the dealership is not being able to correctly fix this, to let me know right away. At that point I can speak with the dealership and get our Technical Assistance Center involved with this to help get the vehicle repaired proplerly. I do understand this is an inconvenience and a problem and I want everyone to know I am voicing all of your concerns to help get your problems taken care of.
Geoff Allen
Chevrolet Customer Service
Had to go to dealer 5 times for this during a 2~2.5 months span last year.
- First time, they said it's the BCM and paid $750+ to replace that.
- Second time, they could not find any problem.
- Third time, they still can't find any problem.
- Fourth time, mentioned steering column lock (per a post from this forum), but dealer said the new BCM was bad and replaced it under warranty.
With the new BCM, car not only still have the no start problem, but now added new problems of service active handling warning, brake taillamps staying on by themselves, brake pedal pulsation during start...
- Fifth time, I gave them the part#88963402 and they suddenly found code B2515 and replaced steering lock motor assembly part#088963402 and charged $1,000+ & reprogrammed the BCM to fix the new problems.
I told them the BCM never seemed to be the issue in the first place, but they insisted there was some short frying the BCM and that needed to be replaced anyway.
O~kay, so the car still functioned intermittently with a blown BCM?
Spending $1,750 to fix the ridiculous problem is only one thing.
But losing time during work days, rental cars, tight chest every time trying to start the engine with zero confidence it will start = way too much stress over a daily driver...
Anyway, car has not stranded me in over 9 months now, so I assume the part#88963402 did the trick.
Moral of the story is, don't let the dealer guess and don't be impressed when they say they are in contact with GM tech center to troubleshoot it. Just give them the part#88963402 and push them to test that part first.
One good thing to come out of it was, by the time it was fixed, I had mastered starting the engine by popping the clutch after getting it rolling (forward or even backward works!
) and now I always park in the upper levels of the parking structure at work (used to park underground), so I can easily get the car rolling in case I ever need to pop start it again.
Last edited by vette6500; Aug 20, 2010 at 01:29 AM.
I have just been refered to my 3rd GM Service Rep.
I have not received any information on the arrival of the part or any GM action on this problem.
Moderators -- Is the "GM Cust Svc" person on here legit? He is sending us PMs, requesting information but as far as I know, no one has heard from anyone. Can you investigate? I know you cant get involved in the recalls, but you can get involved with someone who is misrepresenting themselves on the forums.
I do apologize to everyone having this issue and completely understand how frustrating this can be. Especially to the ones that have made multiple trips to the dealership. I have been documenting these issues and relaying this information. At this point I recommend that you take your vehicle to the dealership for this and if the dealership is not being able to correctly fix this, to let me know right away. At that point I can speak with the dealership and get our Technical Assistance Center involved with this to help get the vehicle repaired proplerly. I do understand this is an inconvenience and a problem and I want everyone to know I am voicing all of your concerns to help get your problems taken care of.
Geoff Allen
Chevrolet Customer Service
Geoff Allen
Chevrolet Customer Service






















