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So I take my 2009 C6 Callaway with 32,000 miles to get some minor body work done and they call me later to say, your car started but after driving 10 feet it died and not will not start.
Its cranks but won't run. I call the Chevy (Callaway) Dealership in Dallas, have it towed in and they tell me this is a full day job to change the Fuel Pressure Sensor.
Dealership says the transmission has to be dropped and the fuel tanks taken out.
Really? Can an expert in the area give me some advise.
The 2009 service manual seems to disagree with them on this:
Fuel Tank Pressure Sensor Replacement
Removal Procedure
Remove the right rear wheelhouse panel. Refer to Wheelhouse Liner Panel Replacement - Rear in Body Rear End.
Remove the evaporative emission (EVAP) canister access cover.
Disconnect the fuel tank pressure sensor electrical connector.
Remove the fuel tank pressure sensor by carefully prying the sensor out of the fuel tank with a screwdriver.
Installation Procedure
Lubricate the fuel tank pressure sensor rubber grommet with clean engine oil in order to aid in installation.
Install the fuel tank pressure sensor into the top of the fuel tank.
Connect the fuel tank pressure sensor electrical connector.
Install the EVAP canister access cover.
Install the right rear wheelhouse panel. Refer to Wheelhouse Liner Panel Replacement - Rear in Body Rear End.
Now, if they do have to drop the tank then yes, it is going to be a long day as they need to remove the exhaust and get the transmission out of their way to drop the tank.
So I take my 2009 C6 Callaway with 32,000 miles to get some minor body work done and they call me later to say, your car started but after driving 10 feet it died and not will not start.
Its cranks but won't run. I call the Chevy (Callaway) Dealership in Dallas, have it towed in and they tell me this is a full day job to change the Fuel Pressure Sensor.
Dealership says the transmission has to be dropped and the fuel tanks taken out.
Really? Can an expert in the area give me some advise.
Which dealership told you this, Q-Chevy? To my knowledge, we have not been contacted by any dealer about your car.
IF the tank(s) need to be removed, it is a job which takes a few hours - and the transmission does NOT have to be dropped.
Before a dealership makes repairs which may be covered under warranty, they should give us a call at 860 434 9002 and ask for tech support.
Which dealership told you this, Q-Chevy? To my knowledge, we have not been contacted by any dealer about your car.
IF the tank(s) need to be removed, it is a job which takes a few hours - and the transmission does NOT have to be dropped.
Before a dealership makes repairs which may be covered under warranty, they should give us a call at 860 434 9002 and ask for tech support.
Thanks.
Yes Chris, its Q. I left them a message to call the number you posted before tearing up the car.
This is what has impressed me the most with Callaway over the years.
They are one of the very few that instead of running away from a potential warranty issue, will actually run to it - with the intent of maximizing the opportunity for the customer's problem to be either solved by the factory warranty or by theirs.
This is what has impressed me the most with Callaway over the years.
They are one of the very few that instead of running away from a potential warranty issue, will actually run to it - with the intent of maximizing the opportunity for the customer's problem to be either solved by the factory warranty or by theirs.
This is what has impressed me the most with Callaway over the years.
They are one of the very few that instead of running away from a potential warranty issue, will actually run to it - with the intent of maximizing the opportunity for the customer's problem to be either solved by the factory warranty or by theirs.
I even received a personal email from Callaway after posting my question (above) from the Callaway Engineering Manager. Asking the dealership to call him before they do anything. WOW
I even received a personal email from Callaway after posting my question (above) from the Callaway Engineering Manager. Asking the dealership to call him before they do anything. WOW
It's one the bigger reasons why I became a customer of theirs (and to date a very satisfied customer).
Well, I got the car back late yesterday from Q. Thanks Callaway for stepping up and helping. Mechanic says the problem was a faulty fuel pump in the tank. Runs like a top now. I wonder if some of the hesitations in the past were due to the pump starting to fail.
Can't say I am over joyed about losing a fuel pump less than 3 years old. What happens in July when warranty ends? Yeepee
Well, I got the car back late yesterday from Q. Thanks Callaway for stepping up and helping. Mechanic says the problem was a faulty fuel pump in the tank. Runs like a top now. I wonder if some of the hesitations in the past were due to the pump starting to fail.
Can't say I am over joyed about losing a fuel pump less than 3 years old. What happens in July when warranty ends? Yeepee
Jerry,
Glad you are back on the road and without any drama.
With your car still covered by the Callaway 3 year 36,000 mile limited powertrain warranty still in effect, you are eligible to extend your coverage to 5/10. this was something we began to offer after your car was delivered.
Well, I got the car back late yesterday from Q. Thanks Callaway for stepping up and helping. Mechanic says the problem was a faulty fuel pump in the tank. Runs like a top now. I wonder if some of the hesitations in the past were due to the pump starting to fail.
Can't say I am over joyed about losing a fuel pump less than 3 years old. What happens in July when warranty ends? Yeepee
Were you running the origonal factory pump with a boost-a-pump?
Not surprising something failed within the fuel sending unit. Some of the origonal oem C6 pumps seem to crap out sooner than others. Especially if you run a booster increasing the voltage up to 17v. I've gotten away with it for 5yrs but will be dropping in a Z06 pump which is now the replacement pump for all C6/GS/Z06's.
Chris is correct as you don't have to drop the tranny. In fact a couple guys in the FI section have pulled the drivers tank on an auto tranny C6 without dropping the rear-end. The dealers charge book time irregardless so they're not going to make it gentler on your wallet.