Hope we are wrong................
How do I handle this.
Thread Starter
Burning Brakes
Joined: May 1999
Posts: 774
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From: Grand Prairie Texas
How do I handle this.
My Vette has 23 K on the clock and needed brakes it also had a coolant leak. Anyway it needed a water pump and I had taken it to an independent mechanic as I don't use the dealer except for warranty work. Bear in mind I have a GMMP. I told the mechanic to go ahead and replace the water pump and I'd deal with GMPP. Found out from GMPP that the water pump is covered under the power train warranty.
Contacted Chevy spoke with a rep on last Wednesday and he was to call me back last Thursday. Needless to say I haven't heard back from Chevy. OK how should I handle this? Am I covered because I didn't take it to the dealer? My mechanic is a fully certified ASE mechanic. Do I have a leg to stand on? Let me know what I should do before I call Chevy and show my rear end.
Contacted Chevy spoke with a rep on last Wednesday and he was to call me back last Thursday. Needless to say I haven't heard back from Chevy. OK how should I handle this? Am I covered because I didn't take it to the dealer? My mechanic is a fully certified ASE mechanic. Do I have a leg to stand on? Let me know what I should do before I call Chevy and show my rear end.
Last edited by leonm47; Jul 24, 2012 at 12:24 PM. Reason: spelling
Team Owner
Joined: Jun 2005
Posts: 46,295
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From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
I'd call back that person who was supposed to call you back---presume you got his/her name.
As to, are you covered, I don't know. Usually, warranty work is done at a Chev dealer. When something is covered, that's the price you might have to pay for taking it to an indie shop prior to getting a diagnosis and info on if it's covered. I could be wrong and hopefully someone will chime in.
You may want to look at your Owner's Manual; I suspect there are paragraphs on what is and isn't covered and how to go about getting work done.
As to, are you covered, I don't know. Usually, warranty work is done at a Chev dealer. When something is covered, that's the price you might have to pay for taking it to an indie shop prior to getting a diagnosis and info on if it's covered. I could be wrong and hopefully someone will chime in.
You may want to look at your Owner's Manual; I suspect there are paragraphs on what is and isn't covered and how to go about getting work done.
Le Mans Master
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Le Mans Master
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Safety Car
Joined: May 2011
Posts: 3,807
Likes: 508
From: Oshawa, Ontario
on way to Tune Time Performance in Toms River New Jersey on toll road, stop to pay toll and window will not go back up. Its been raining for past 12 hours but has stopped for now. 1 hour further to Tune Time and luckily no more rain till we get there. While doing mods and dynoing Tune Time installs new window regulator with OEM parts and gives me seperate invoice for regulator and labour. Present invoice to dealer after returning home in Oshawa, Ontario and was mailed check from GMPP 2 weeks later. your dealer should help to see that you are compensated for this if they care anything about customer relations. Dan
Thread Starter
Burning Brakes
Joined: May 1999
Posts: 774
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From: Grand Prairie Texas
It may be beyond you but if you look at the GMPP warranty it will pay if the work is done by a certified ASE mechanic. We called and the water pump is under the power train warranty. The cost isn't gonna break me but it won't hurt my feelings if they'd pay.
Racer
Joined: Jan 2007
Posts: 462
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From: Plainview New York
I have the GMPP as well and agree with you. I think it all depends on how GM looks at the repair. Is it under GMPP or Factory Warranty
Melting Slicks
Joined: Oct 2011
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From: Naples FL
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Seems to me the mechanic shop you took your car to should know if they take on work covered by your warranty.
Le Mans Master
Joined: Dec 2008
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From: brooklyn ny
Melting Slicks
Joined: Oct 2008
Posts: 2,098
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From: Dayton Ohio
What is the in-service date of your car? Would this repair have been under the 5 year/100K mile FACTORY powertrain warranty? If so, your issue is really with GM and not GMPP...right? 
I don't know if this will help...but I found it after stumbling into another automotive forum...
I don't know if this will help...but I found it after stumbling into another automotive forum...
I hope I can help since I work for GMPP. GMPP sells the plan to all dealers for a set amount; you can shop around for a better price. Within the first 12 months 12,000 miles you can purchase a GMPP for the "new" car price. After that, you will have up until the factory 3/36 to purchase the GMPP but at a higher cost. All the plans START at the date and mileage AT THE TIME OF PURCHASE. Extended vehicle service contracts are not for everybody. They are not the high-performance modders or for the person that hold onto their vehicle for a long time. I have seen some claims for the nav units that are $2000, so if you have an optioned out Traverse with all the tech stuff (i.e...back-up camera) they could come in handy. GMPP does not "look" for ways to deny a claim, but we will investigate to see if maintenance has been done or for physical damage caused a failure.
GMPP is a highly regarded service contract that non-GM dealers and independent repair shops will accept. Once the factory warranty expires you can take the vehicle to ANY licensed repair shop for work. It is up to the shop if they want to be reimbursed or we can reimburse the plan holder.
GMPP is a highly regarded service contract that non-GM dealers and independent repair shops will accept. Once the factory warranty expires you can take the vehicle to ANY licensed repair shop for work. It is up to the shop if they want to be reimbursed or we can reimburse the plan holder.
Safety Car
Joined: Jan 2004
Posts: 4,974
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From: Pinellas Park Fl
St. Jude Donor '08-'09 & '12, '14
You don't have to be certified by GMPP to work with GMPP, but, an independant can't perform GM warranty work under most circumstances, and GMPP has nothing to do with a GM warranty. GMPP is not GM.
They are endorsed by, but are not a part of, GM.
From the GMPP warranty
WE may reimburse YOUR COST to repair or replace a covered part, if YOU submit an original paid invoice from a licensed repair facility, or WE may authorize and pay for the repair, replacement, or service ourselves. In either event, WE strongly recommend that YOU return to YOUR selling dealer or a GM Goodwrench dealer for covered repairs and services. Covered repairs and services may be performed by the licensed repair facility of YOUR choice.
http://www.gmprotectionplan.com/faqs.html
Do I need to return to the dealer where I purchased my car to buy the GM Protection Plan?
We encourage you to return to your GM dealer.
Encouraged but not required... big difference
I'll bet the OP will call first next time.
Safety Car
Joined: Jan 2004
Posts: 4,974
Likes: 14
From: Pinellas Park Fl
St. Jude Donor '08-'09 & '12, '14
Where does it say that?
Melting Slicks
Joined: Oct 2008
Posts: 2,098
Likes: 8
From: Dayton Ohio
If the OP's car is still covered by the factory powertrain warranty, why would GMPP have anything to do with this repair?
Powertrain Coverage
In addition to the 3-year/36,000 mile protection, many of your powertrain components are protected even further with coverage extending to 5 years or 100,000 miles, whichever comes first.
Engine
Engine coverage includes all internally lubricated parts, engine oil cooling hoses, lines, and radiators. Also included are all actuators and electrical components internal to the engine (e.g., Active Fuel Management valve, lifter and oil manifold) cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, manifolds, flywheel, water pump, harmonic balancer, engine mount, turbocharger, and supercharger...
Source: http://www.chevrolet.com/owners/warranty.html
In addition to the 3-year/36,000 mile protection, many of your powertrain components are protected even further with coverage extending to 5 years or 100,000 miles, whichever comes first.
Engine
Engine coverage includes all internally lubricated parts, engine oil cooling hoses, lines, and radiators. Also included are all actuators and electrical components internal to the engine (e.g., Active Fuel Management valve, lifter and oil manifold) cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, manifolds, flywheel, water pump, harmonic balancer, engine mount, turbocharger, and supercharger...
Source: http://www.chevrolet.com/owners/warranty.html
Safety Car
Joined: Jan 2004
Posts: 4,974
Likes: 14
From: Pinellas Park Fl
St. Jude Donor '08-'09 & '12, '14
