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Old Mar 11, 2014 | 05:35 PM
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From: Hudson WI
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Default Halltech

I order a Halltech 103 from a forum vendor that never answered any of my correspondence after they received my order.

Well the kit showed up and it had the wrong coupler. I called Halltech, and since I was in Wisconsin and they are about an hour from me, I called to see if they could help.

Jim and his wife jumped through hoops to help me. They sent me the proper coupler that day, never asked for a credit card, they just sent it out. Jim knows what the term "customer satisfaction" means and I thought everyone should know what a fine person he is.

I have to go so that I can mail the old one back!

Thanks Jim!
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Old Mar 11, 2014 | 06:03 PM
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Jim s a good man. A great product as well. Thanks for sharing the story
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Old Mar 11, 2014 | 06:06 PM
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Now that is customer service! Kudos to Halltech.
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