Problem with 2013 Corvette
Thread Starter
Navigator
Joined: Mar 2013
Posts: 9
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From: SHEPHERDSVILLE KY
Problem with 2013 Corvette
I am having a problem getting GM to replace the silver racing stripe on my 60 anniversary Vet. Purchased the car used and took it to my local dealer. They inspected the car and agreed the striping was comming off and need to be replaced. Dealer said he would call it in and get and authorization from GM and order the stripe and replace it. Called back and dealer stated it had been replace about 1 year ago at a dealer in Maryland and so it was turned down.
The vehicle is still under warranty and it should not make any difference if it has been replaced once. I live in Kentucky and will not be going to a dealer in Maryland to have the work done. I have noticed that Evan with customer service has been very helpful with problems in the past but I don't know how to make contact with him reguarding this problem. He can contact me at j-tyler@twc.com or 502-905-1107. Thanks in advance for your help. Jim
The vehicle is still under warranty and it should not make any difference if it has been replaced once. I live in Kentucky and will not be going to a dealer in Maryland to have the work done. I have noticed that Evan with customer service has been very helpful with problems in the past but I don't know how to make contact with him reguarding this problem. He can contact me at j-tyler@twc.com or 502-905-1107. Thanks in advance for your help. Jim
Team Owner
Joined: Apr 2005
Posts: 23,900
Likes: 218
From: Foxtrot Delta Tango
You are getting hosed big time with the answer GM gave you. I'd ask the dealer to provide you with the telephone number of who it was that denied you the service that the warranty provides. It doesn't matter how many times it needs to be replaced under warranty.
Burning Brakes
Joined: Dec 2001
Posts: 1,244
Likes: 13
From: Laguna Woods, CA
This seems to be a situation of three GM entities playing keep away and buck passing. In a perfect world, the installing dealer would send you a check for the repair or the selling dealer would eat it as goodwill and replace or GM would warrantee it.
Some ideas: was it repaired under warrantee originally? The repair was faulty; why doesn't the selling dealer feel any obligation to treat you right? What would Customer Service on CF have to say about this? Since doing nothing, it can be argued, benefits the dealer and GM. Leaning on the dealer's sense of delivering a clean car to their customers, how much you've spent, what about their reputation, etc. may work; Contact GM Customer Service here and by phone. If these don't work, try your state consumers' affair department. I wouldn't p**s on the Better Business Bureau, but some people swear by them. I'm at a loss to say why.
All this is to say that short of a miraculous transformation in the attitude of the dealer and the (most likely) GM District Service Manager, the ball's in your court. Make nice, be reasonable, and communicate that you're supremely unhappy, and that from a business standpoint, the dealer and GM are putting your satisfaction and their reputation on the line. 2¢
Some ideas: was it repaired under warrantee originally? The repair was faulty; why doesn't the selling dealer feel any obligation to treat you right? What would Customer Service on CF have to say about this? Since doing nothing, it can be argued, benefits the dealer and GM. Leaning on the dealer's sense of delivering a clean car to their customers, how much you've spent, what about their reputation, etc. may work; Contact GM Customer Service here and by phone. If these don't work, try your state consumers' affair department. I wouldn't p**s on the Better Business Bureau, but some people swear by them. I'm at a loss to say why.
All this is to say that short of a miraculous transformation in the attitude of the dealer and the (most likely) GM District Service Manager, the ball's in your court. Make nice, be reasonable, and communicate that you're supremely unhappy, and that from a business standpoint, the dealer and GM are putting your satisfaction and their reputation on the line. 2¢
