Dealership woes..........
01-29-2018, 12:15 AM
#1
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Dealership woes..........
Got 4 new tires and an alignment done last week at the local dealership (closest/“best” place that could align it). Apparently a lug nut seized and they when they got it off it took a bunch of thread.
So they put a new stud on. Drove it home 3.9 miles (window up and stereo on), didn’t notice anything. Took it out this afternoon and sounds like a bad wheel bearing. And got worse. Drove it home pretty much immediately once I noticed, probably 3-5 mile trip. The rim was hot. Brake caliper not as much.
Quesiton is, what could they have done when replacing that lug that would make it sound like the bearing is going out, or make the bearing go out?? Trying to arm myself before calling them back.
So they put a new stud on. Drove it home 3.9 miles (window up and stereo on), didn’t notice anything. Took it out this afternoon and sounds like a bad wheel bearing. And got worse. Drove it home pretty much immediately once I noticed, probably 3-5 mile trip. The rim was hot. Brake caliper not as much.
Quesiton is, what could they have done when replacing that lug that would make it sound like the bearing is going out, or make the bearing go out?? Trying to arm myself before calling them back.
Last edited by Megatronss; 01-29-2018 at 01:50 AM.
01-29-2018, 03:20 AM
#2
Driving the old broken stud out with a impact driver while the hub was still installed, could have taken out the bearing in the hub.
Last edited by Dano523; 01-29-2018 at 03:21 AM.
01-29-2018, 04:03 PM
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St. Jude Donor '15
"In honor of jpee"
That's a thought that I would not have thought of! Plus 1 to Dano.
01-29-2018, 04:42 PM
#4
Safety Car
I bet they used a hammer to pound it out. These bearings nowadays are part of the hub and you have to be fairly delicate with them....even buffing a curb will f them up. I am guessing they were smacking away to get the bad lug out, or pounding and wedging the new one in!
01-29-2018, 08:19 PM
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Or they cross-threaded the nut and drove it on anyway- the impact wrench doesn't care. You'll probably never know the truth. Easier to blame corrosion etc than take the blame for the mechanic's mistake.
02-04-2018, 04:14 PM
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so the dealership “said” they took apart the hub and it looked fine. Service manager drove it and said he couldn’t hear it.....took it home, and boom same sound.
I’m still hearing the noise from the left rear when I start to turn right.....I have a video - anyone know how to upload a video on the forum?
I’m still hearing the noise from the left rear when I start to turn right.....I have a video - anyone know how to upload a video on the forum?
02-04-2018, 04:25 PM
#9
Race Director
so the dealership “said” they took apart the hub and it looked fine. Service manager drove it and said he couldn’t hear it.....took it home, and boom same sound.
I’m still hearing the noise from the left rear when I start to turn right.....I have a video - anyone know how to upload a video on the forum?
02-04-2018, 05:02 PM
#11
Drifting
Old school talking here...could they have taken the hub off to press out the damaged stud (that they probably did)? And to take the hub off don't they have to unscrew that large center nut that holds the bearings in the inner hub? And in the process of putting everything back together could they have over tightened the center nut thus tightening the bearing too much and causing it to overheat and cause damage? After this dealer experience I think I'd make the repair myself, not a big job...good luck!
02-04-2018, 06:19 PM
#12
Le Mans Master
It sounds from your most recent comment like you took it back to them, and the manager could not hear it? Didn't you ride with him when he test-drove it? If the preceding is correct, take it back and deal with GM. Ride with him, or whomever he designates, and prove to them that it is making noise.
If they deny they had anything to do with it, try GM customer service, but don't expect too much.
THIS is why many of us cannot stand dealerships, and will never take our cars to one, unless under warranty.
If they deny they had anything to do with it, try GM customer service, but don't expect too much.
THIS is why many of us cannot stand dealerships, and will never take our cars to one, unless under warranty.
02-04-2018, 06:22 PM
#13
Tech Contributor
so the dealership “said” they took apart the hub and it looked fine. Service manager drove it and said he couldn’t hear it.....took it home, and boom same sound.
I’m still hearing the noise from the left rear when I start to turn right.....I have a video - anyone know how to upload a video on the forum?
02-04-2018, 06:38 PM
#14
Race Director
02-04-2018, 09:09 PM
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It sounds from your most recent comment like you took it back to them, and the manager could not hear it? Didn't you ride with him when he test-drove it? If the preceding is correct, take it back and deal with GM. Ride with him, or whomever he designates, and prove to them that it is making noise.
If they deny they had anything to do with it, try GM customer service, but don't expect too much.
THIS is why many of us cannot stand dealerships, and will never take our cars to one, unless under warranty.
If they deny they had anything to do with it, try GM customer service, but don't expect too much.
THIS is why many of us cannot stand dealerships, and will never take our cars to one, unless under warranty.
02-04-2018, 09:11 PM
#18
Race Director
That sounds brake-related to me. Hard to tell though.
02-04-2018, 09:59 PM
#19
Tech Contributor
02-04-2018, 10:59 PM
#20
here are my 2 cents:
1. My tire got hot when my caliper seized due to rusted caliper pin (grease evaporated due to heat). Rotor was extremely hot too. Can you check if your rotor is hot just like wheel? (be careful, mine was extremely hot and I burned my finger).
2. I had that exact sound when my bearing was on the way out.
1. My tire got hot when my caliper seized due to rusted caliper pin (grease evaporated due to heat). Rotor was extremely hot too. Can you check if your rotor is hot just like wheel? (be careful, mine was extremely hot and I burned my finger).
2. I had that exact sound when my bearing was on the way out.