Eckler's ???
Thread Starter
Melting Slicks
Joined: Jan 2017
Posts: 2,707
Likes: 897
From: CONCORD CA.
Eckler's ???
is Ecklers still in business? i placed an on-line order saturday and when i try to check on its status, initially, i was getting a prompt saying that no orders are on file.
checking later, i can't get past the order number / e-mail screening ( saying that it is incorrect ).
i was on hold for over a half an hour. i tried several didn't phone #'s & e-mail addresses. i have yet to get an e-mail reply or talk to anyone on the phone.
any option i try on the phone, has been met with the same ( 'we are experiencing a heavy volume of phone calls" ).
i tried to cancel my order but, getting the reply ( call volume ).
next call is to mastercard!
checking later, i can't get past the order number / e-mail screening ( saying that it is incorrect ).
i was on hold for over a half an hour. i tried several didn't phone #'s & e-mail addresses. i have yet to get an e-mail reply or talk to anyone on the phone.
any option i try on the phone, has been met with the same ( 'we are experiencing a heavy volume of phone calls" ).
i tried to cancel my order but, getting the reply ( call volume ).
next call is to mastercard!
Thread Starter
Melting Slicks
Joined: Jan 2017
Posts: 2,707
Likes: 897
From: CONCORD CA.
Burning Brakes
Joined: Jan 2018
Posts: 973
Likes: 268
From: Oro Valley Arizona
I get their catalogs in the mail all the time. The one time I ordered something they called me back in less then 24 hours and said they only have 1 of the 2 items and do I want them to back order it or refund the 1 item. I asked for refund and received a Pay Pal refund in three days. That was last year
Last edited by jeffs64; Sep 7, 2021 at 04:45 PM.
Thread Starter
Melting Slicks
Joined: Jan 2017
Posts: 2,707
Likes: 897
From: CONCORD CA.
so far today, i've sent e-mails to 2 different locations ( both provided on the ecklers website ) and 2 different phone numbers ( also from their site ) but, i've been on hold a total of almost an hour.
there's no way they are that busy.
there's no way they are that busy.
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Thread Starter
Melting Slicks
Joined: Jan 2017
Posts: 2,707
Likes: 897
From: CONCORD CA.
initially, when i tried this number, i've been entering option 2 ( customer service ) as, option says that if you are checking on an order, to hang up and call back, pressing option 2.
i'm currently on the line with them again, this time using option 1. i've been on hold for 5 minutes now.
Thread Starter
Melting Slicks
Joined: Jan 2017
Posts: 2,707
Likes: 897
From: CONCORD CA.
well, i was finally able to break through. got a call back from option #1 but, when i mentioned that i was checking on an order, they had to transfer me to the option #2 ( customer service ).
on hold for about 5 minutes, only to find that while they indeed have my order in the system, the lead for one part was december. the other part was for april.
order cancelled. the search continues.
on hold for about 5 minutes, only to find that while they indeed have my order in the system, the lead for one part was december. the other part was for april.
order cancelled. the search continues.
Thread Starter
Melting Slicks
Joined: Jan 2017
Posts: 2,707
Likes: 897
From: CONCORD CA.
maybe it's their commercials but, anytime i place an order with Rock Auto, i get this feeling that it's the current version of J C Whitney.
but every time i need something, they also seem to have it on hand ( or at least relatively quickly ). decent pricing too.
was able to order both rear ride height sensors today. currently their site is saying they'll both shipping out tomorrow.
but every time i need something, they also seem to have it on hand ( or at least relatively quickly ). decent pricing too.
was able to order both rear ride height sensors today. currently their site is saying they'll both shipping out tomorrow.
Race Director
Joined: Aug 1999
Posts: 11,126
Likes: 673
From: SE Pennsylvania
St. Jude Donor '03 thru '26
Oldtimer
I ordered a few things back in the spring, and yeah their in business OK, ( LIKE the holders of the famous Corvette-Tax bread and born) but if I can get something from a number of Corvette vendors like Vette lights or Corvette-guys or WCC then i go that way. I haven't received anything from them that was "Made In China" and I'm telling ya, if don't knock off the whole China thing we're going to be up to our A^%$ in pure junk that won't last a weekend if it fits at all. And i hate getting my head knocked off buying something from any of the vendors who have burnt me in the past Corvettemods/mondergenauto. . . Same company, and Ecklers has been in business a long time and have removed plenty of my money from my CC accounts over the last 25 years. I'm just tired of getting taken time after time simply because they have something I Want. So yeah, the covid thing is still causing problems all over ! 
Thread Starter
Melting Slicks
Joined: Jan 2017
Posts: 2,707
Likes: 897
From: CONCORD CA.
I ordered a few things back in the spring, and yeah their in business OK, ( LIKE the holders of the famous Corvette-Tax bread and born) but if I can get something from a number of Corvette vendors like Vette lights or Corvette-guys or WCC then i go that way. I haven't received anything from them that was "Made In China" and I'm telling ya, if don't knock off the whole China thing we're going to be up to our A^%$ in pure junk that won't last a weekend if it fits at all. And i hate getting my head knocked off buying something from any of the vendors who have burnt me in the past Corvettemods/mondergenauto. . . Same company, and Ecklers has been in business a long time and have removed plenty of my money from my CC accounts over the last 25 years. I'm just tired of getting taken time after time simply because they have something I Want. So yeah, the covid thing is still causing problems all over !
Race Director
Joined: Aug 1999
Posts: 11,126
Likes: 673
From: SE Pennsylvania
St. Jude Donor '03 thru '26
Oldtimer
Well your 100% correct there, And if you buy a GM part, you get a GM part. Great if you want to stay OEM and the prices are really great ! Just got to pay attention to the 'Info' button and read the information breakdown. 
Thread Starter
Melting Slicks
Joined: Jan 2017
Posts: 2,707
Likes: 897
From: CONCORD CA.
