Exedy customer service

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Jun 5, 2009 | 05:26 PM

0Rob@ChampionMotors

Thread Starter

Former Vendor

Joined: Nov 2002

Posts: 4,003

Likes: 12

From: Toronto Ontario

Exedy customer service

We have been waiting for my Exedy Triple carbon clutch since Sept 9/08. Call at least 50 times left messages. Talk to Evan warr/repair manager. Said he would replace clutch under warranty but it was on back order. Months later was in stock Evan said they were ready to ship out. Waited a month and no clutch. Call Evan he said Berny the vice president stopped shippment needed invoice. Emailed invoice talk Evan and said he would check into it. Now we have left many messages no return call. We went and bought another new Exedy triple so I could drive my car. Called Trish @ customer relation she said we have to talk to Evan. I don't know what to do @ this point.

We would recommend to stay away from this company.

Rob.
416 751-8047

Last edited by Rob@ChampionMotors; Jun 5, 2009 at 05:52 PM.

Jun 5, 2009 | 05:30 PM

tdelena

Racer

Joined: Mar 2006

Posts: 464

Likes: 2

From: Dallas TX

St. Jude Donor '12, '14-'15, '17, '20

Good to know. I am shopping for a new clutch. Thanks for sharing.

Jun 5, 2009 | 05:58 PM

c6 batmobile

Safety Car

Joined: Jan 2008

Posts: 4,711

Likes: 3

From: Middle of No where AK

Bummer man. Hopefully you get it worked out.

Jun 7, 2009 | 12:23 AM

0Rob@ChampionMotors

Thread Starter

Former Vendor

Joined: Nov 2002

Posts: 4,003

Likes: 12

From: Toronto Ontario

Quote:

Originally Posted by tdelena

Good to know. I am shopping for a new clutch. Thanks for sharing.

Thanks for you support,
Rob.

Jun 8, 2009 | 03:12 AM

msp1055

Pro

Joined: May 2008

Posts: 732

Likes: 3

From: Maryland

Have your attorney send them a certified letter of notice of intention to sue. If that does not get there attention then follow thru with a small claims court settlement. It will cost them more in attorneys fees to defend then to refund your payment.