Listen to this!!!!
Thread Starter
Drifting
Joined: Apr 2009
Posts: 1,307
Likes: 26
From: Miami
Listen to this!!!!
I have been having a problem with my active handling as many of you have. I have been to the dealer 3times to NO avail! On the fourth time when I took it in to the dealer with the message to "Service Active Handling". Then the foreman needed to get involved.
Do you know what that snake told me?? He said that if this happens in the high RPMs on 2nd gear then Im going 90mph. He said that according to GM he doesn't have to fix it because 90mph is not a legal speed.
He said that if he could not duplicate it he couldn't fix it.
I said what if I come in with the message on the DIC, you diagnose it and go from there?
He said that the techII would say that it was triggered at 90mph and he wouldnt be able to fix it!!
All this after taking it to them 3 times before! informing them of the SAME exact circumstances that trigger the AH message each time.
Only after the were through charging the warranty and not being able to fix it they found a way out which is NOT FAIR!!
What do you guys think of this???
Do you know what that snake told me?? He said that if this happens in the high RPMs on 2nd gear then Im going 90mph. He said that according to GM he doesn't have to fix it because 90mph is not a legal speed.
He said that if he could not duplicate it he couldn't fix it.
I said what if I come in with the message on the DIC, you diagnose it and go from there?
He said that the techII would say that it was triggered at 90mph and he wouldnt be able to fix it!!
All this after taking it to them 3 times before! informing them of the SAME exact circumstances that trigger the AH message each time.
Only after the were through charging the warranty and not being able to fix it they found a way out which is NOT FAIR!!
What do you guys think of this???
Last edited by SgtRod; Jun 24, 2009 at 11:27 AM.
CF Senior Member
Joined: Feb 2006
Posts: 23,313
Likes: 25
From: Tucson Arizona
I do agree with the dealership if they cannot legally or safely replicate the problem it makes it difficult (if not impossible) for them to accurately diagnose or fix the problem. Say your car shakes doing 100 mph...they can't replicate the circumstances creating the problem...they can't run it down the road at 100 mph. All they can do is to check/adjust the alignment, etc. to make sure everything is as it should be in the circumstances they can create and control.
If the problem only manifests itself when when maxed out in 2nd gear (at a speed exceeding any legal speed limit) you can't expect the dealership to do that. If you've brought the car to them 3 times for the same problem and each time they verify the system is working correctly to the best of their ability to do so, I can understand where they'd refuse to continue 'repairing' the same issue.
I understand your frustration but I think you have to look at it from their perspective as well.
If the problem only manifests itself when when maxed out in 2nd gear (at a speed exceeding any legal speed limit) you can't expect the dealership to do that. If you've brought the car to them 3 times for the same problem and each time they verify the system is working correctly to the best of their ability to do so, I can understand where they'd refuse to continue 'repairing' the same issue.
I understand your frustration but I think you have to look at it from their perspective as well.
Le Mans Master<br><img src="/forums/images/ranks/5k-6k.gif" border="0">
Joined: May 2007
Posts: 5,404
Likes: 1
St. Jude Donor '08-'09
I do agree with the dealership if they cannot legally or safely replicate the problem it makes it difficult (if not impossible) for them to accurately diagnose or fix the problem. Say your car shakes doing 100 mph...they can't replicate the circumstances creating the problem...they can't run it down the road at 100 mph. All they can do is to check/adjust the alignment, etc. to make sure everything is as it should be in the circumstances they can create and control.
If the problem only manifests itself when when maxed out in 2nd gear (at a speed exceeding any legal speed limit) you can't expect the dealership to do that. If you've brought the car to them 3 times for the same problem and each time they verify the system is working correctly to the best of their ability to do so, I can understand where they'd refuse to continue 'repairing' the same issue.
I understand your frustration but I think you have to look at it from their perspective as well.
If the problem only manifests itself when when maxed out in 2nd gear (at a speed exceeding any legal speed limit) you can't expect the dealership to do that. If you've brought the car to them 3 times for the same problem and each time they verify the system is working correctly to the best of their ability to do so, I can understand where they'd refuse to continue 'repairing' the same issue.
I understand your frustration but I think you have to look at it from their perspective as well.
Melting Slicks
Joined: Apr 2003
Posts: 2,989
Likes: 10
From: Columbus OH
All right, under the advisement and out of respect for a friend who works very hard as a Service Manager at a very reputable Chevrolet dealer in VA, here is a very possible answer to the problem.
"There is a bulletin for the wiring harness chaffing for the steering wheel position sensor. Most times the tech will replace the whole sensor rather than just untangling the wires and taping them up"
"There is a bulletin for the wiring harness chaffing for the steering wheel position sensor. Most times the tech will replace the whole sensor rather than just untangling the wires and taping them up"
Last edited by Wah; Jun 24, 2009 at 02:42 PM.
Thread Starter
Drifting
Joined: Apr 2009
Posts: 1,307
Likes: 26
From: Miami
Well...
I do agree with the dealership if they cannot legally or safely replicate the problem it makes it difficult (if not impossible) for them to accurately diagnose or fix the problem. Say your car shakes doing 100 mph...they can't replicate the circumstances creating the problem...they can't run it down the road at 100 mph. All they can do is to check/adjust the alignment, etc. to make sure everything is as it should be in the circumstances they can create and control.
If the problem only manifests itself when when maxed out in 2nd gear (at a speed exceeding any legal speed limit) you can't expect the dealership to do that. If you've brought the car to them 3 times for the same problem and each time they verify the system is working correctly to the best of their ability to do so, I can understand where they'd refuse to continue 'repairing' the same issue.
I understand your frustration but I think you have to look at it from their perspective as well.
If the problem only manifests itself when when maxed out in 2nd gear (at a speed exceeding any legal speed limit) you can't expect the dealership to do that. If you've brought the car to them 3 times for the same problem and each time they verify the system is working correctly to the best of their ability to do so, I can understand where they'd refuse to continue 'repairing' the same issue.
I understand your frustration but I think you have to look at it from their perspective as well.
All three times they did work on the vehicle and replaced parts... It was ok then that it happened at 90mph
1. If that were the case then thats what they should hae said from the begining. Not after charging the warranty for 3 tries and getting discovered to be worthless. (wasting my time)
2. I have been in the car with a tech doing 90+mph with a tech2. It was ok to go 100mph then? He was lost in the sauce and about as sharp as a wet noodle.
3. Aside from the fact that I rode the car with a tech and got nowhere. I also showed up while the more serious "service active
handling message " was on the DIC and they read the codes finaly. What did they do? They did nothing,exept schedule me in a week later. All that happened after then was my conversation with the foreman.
Duplicating it ? DONE THAT.
Safety? What a joke
Last edited by SgtRod; Jun 24, 2009 at 03:47 PM.
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Thread Starter
Drifting
Joined: Apr 2009
Posts: 1,307
Likes: 26
From: Miami
Good Point
I agree! He went as far as saying that even if they read the code on the DIC with a scanner that they could not fix it because the scanner will also say that it was going 90mph when it did it. LOL
So guys dont go above 70mph in your vette or whatever problems accurs you will be able to get it fixed..
Thread Starter
Drifting
Joined: Apr 2009
Posts: 1,307
Likes: 26
From: Miami
OK.. the wheels are repro wheels BUT its not that simple.
Here's why:
I bought the car with what looked like chrome stock wheels and goodyear's. --Did it
I then put some black also stock style rims(may have been repros) and Nitto tires.--DID IT
I also added the Tire preasure sensors(total 280 instaled) didn't work. --still did it
I went to a tuner to reprogram to MY wheels ON the car and nothing. --STILL DID IT
CONCULSION- Not the wheels brother.
Here's why:
I bought the car with what looked like chrome stock wheels and goodyear's. --Did it
I then put some black also stock style rims(may have been repros) and Nitto tires.--DID IT
I also added the Tire preasure sensors(total 280 instaled) didn't work. --still did it
I went to a tuner to reprogram to MY wheels ON the car and nothing. --STILL DID IT
CONCULSION- Not the wheels brother.
Thread Starter
Drifting
Joined: Apr 2009
Posts: 1,307
Likes: 26
From: Miami
I spoke to the Dealer's Service Director very nicley( I have NEVER misstreated anyone at the dealer). He said that he will check it and run it at 90mph if thats what it took and try his best to fix it.
Here's the catch... he askd me what I had done to the car.
I told him that I had a mild tune(by Jeremy F by the way) and headers..I didnt tell him that the day I added the headers is when it all started. (side job by his tech)
He seemed very nice. I explained to him that from HIM I was ready to exept them not wanting to work on the car BUT that if he told me that they would. All that I asked was that my warranty not be voided so that I may have the OPTION to get a second opinion if he concluded that it was due to a MOD.(I highly doubt it was the tune, JF has a great rep).
He said; Fair enough
Do you guys think he would have taken the time to promise me something just to blow smoke and void my extended warranty on this repair?
Here's the catch... he askd me what I had done to the car.
I told him that I had a mild tune(by Jeremy F by the way) and headers..I didnt tell him that the day I added the headers is when it all started. (side job by his tech)
He seemed very nice. I explained to him that from HIM I was ready to exept them not wanting to work on the car BUT that if he told me that they would. All that I asked was that my warranty not be voided so that I may have the OPTION to get a second opinion if he concluded that it was due to a MOD.(I highly doubt it was the tune, JF has a great rep).
He said; Fair enough
Do you guys think he would have taken the time to promise me something just to blow smoke and void my extended warranty on this repair?
Last edited by SgtRod; Jun 24, 2009 at 10:21 PM.
Safety Car
Joined: Oct 2008
Posts: 4,912
Likes: 266
From: Charleston SC
but the only part of your warranty they could void would be powertrain. the Handling gizmo is not part of the powertrain, so they should fix it. Just like if you had a bad window motor, doesn't matter if you had a giant blower on it, and wheelie bars, the warranty (bumper to bumper) would still be valid for your window motor...
Thread Starter
Drifting
Joined: Apr 2009
Posts: 1,307
Likes: 26
From: Miami
but the only part of your warranty they could void would be powertrain. the Handling gizmo is not part of the powertrain, so they should fix it. Just like if you had a bad window motor, doesn't matter if you had a giant blower on it, and wheelie bars, the warranty (bumper to bumper) would still be valid for your window motor...
Understood , but the tune is electrical so is the active handling and TC.
Team Owner
Joined: May 2002
Posts: 26,900
Likes: 2
From: Bann Camp & N.Y.C.
St. Jude Donor '08
I have been having a problem with my active handling as many of you have. I have been to the dealer 3times to NO avail! On the fourth time when I took it in to the dealer with the message to "Service Active Handling". Then the foreman needed to get involved.
Do you know what that snake told me?? He said that if this happens in the high RPMs on 2nd gear then Im going 90mph. He said that according to GM he doesn't have to fix it because 90mph is not a legal speed.
He said that if he could not duplicate it he couldn't fix it.
I said what if I come in with the message on the DIC, you diagnose it and go from there?
He said that the techII would say that it was triggered at 90mph and he wouldnt be able to fix it!!
All this after taking it to them 3 times before! informing them of the SAME exact circumstances that trigger the AH message each time.
Only after the were through charging the warranty and not being able to fix it they found a way out which is NOT FAIR!!
What do you guys think of this???
Do you know what that snake told me?? He said that if this happens in the high RPMs on 2nd gear then Im going 90mph. He said that according to GM he doesn't have to fix it because 90mph is not a legal speed.
He said that if he could not duplicate it he couldn't fix it.
I said what if I come in with the message on the DIC, you diagnose it and go from there?
He said that the techII would say that it was triggered at 90mph and he wouldnt be able to fix it!!
All this after taking it to them 3 times before! informing them of the SAME exact circumstances that trigger the AH message each time.
Only after the were through charging the warranty and not being able to fix it they found a way out which is NOT FAIR!!
What do you guys think of this???
I had the same problem at 151mph :o I kinda sorta hinted, explained that at 151 the warning bells would chime in and A/H service would come on. The serv. dept kinda sorta hinted me to GTHO out of the shop
..I told them I have videos to prove it It was on my prev. 05 C6....I did have repo comp gray wheels on the car..if that would help? One serv tech did tell me it might be a lose A/H sensor connector that might get lose and trigger the warning, but exactly at 151, over and over, each and everytime? I dought it
Last edited by C6 DVL; Jun 25, 2009 at 12:11 AM.