Quick question about replacing fuel pump only
Safety Car
Joined: Jan 2004
Posts: 4,974
Likes: 14
From: Pinellas Park Fl
St. Jude Donor '08-'09 & '12, '14
[QUOTE=Racetronix;1578459182]Unprofessional?
If we did not care about helping this customer, we would not have been on this forum informing him how to go about obtaining support. Then once we do, we are criticized for not providing the support in a fashion that was preferable to him.
"Customer support is paramount these days and they don't provide it."
SUPPORT FORUM BENEFITS:
As we have stated many times before "We have many satisfied dealers on this forum who are quite willing to provide e-mail and telephone support." If you do not like forum support, THERE ARE OTHER OPTIONS![/QUOTE]
I think it has more to do with your demeanor than what you have to say .... like the part I have highlighted
If we did not care about helping this customer, we would not have been on this forum informing him how to go about obtaining support. Then once we do, we are criticized for not providing the support in a fashion that was preferable to him.
"Customer support is paramount these days and they don't provide it."
SUPPORT FORUM BENEFITS:
- 24/7 support and on weekends
- GM technical docs
- Pictures and diagrams
- No long-distance calls
- No telephone tag
- No sitting on hold
- No rejected e-mails
- No lost documents
As we have stated many times before "We have many satisfied dealers on this forum who are quite willing to provide e-mail and telephone support." If you do not like forum support, THERE ARE OTHER OPTIONS![/QUOTE]
I think it has more to do with your demeanor than what you have to say .... like the part I have highlighted
Track Junky
Joined: Jun 2007
Posts: 4,074
Likes: 36
From: Orlando Area
Tech Contributor
I agree about demeanor. I was simply trying to help prevent you from losing more business by offering a suggestion. I have no skin in this game and now I am slightly offended by your comments. You come across as "this customer is too stupid to read the rules" instead of trying to help a guy who is trying to complete a difficult project, most likely for the first time. Swapping out a fuel pump is by no means an easy task, and reassurance and advice help that uneasy feeling when elbow deep in grease (or gas fumes in this case).
You probably already know that being humble and apologetic, even when you don't feel in the wrong, will go a LONG way in terms of keeping customers as well as their recommendations. That's all I was trying to say. You definately aren't getting any brownie points for the perceived attacks though. Just my $0.02
You probably already know that being humble and apologetic, even when you don't feel in the wrong, will go a LONG way in terms of keeping customers as well as their recommendations. That's all I was trying to say. You definately aren't getting any brownie points for the perceived attacks though. Just my $0.02
Le Mans Master
Joined: Feb 2006
Posts: 5,762
Likes: 4
From: Chandler Arizona
If you would have taken the time read our e-order and / or e-invoice you would have known to register to gain access to tech support in advance of receiving your product. Registration takes about the same time it does on this forum. Our forum is open 24/7 to verified customers. Questions are answered all hours of the day and night including weekends.
We have many satisified dealers on this forum who are quite willing to provide e-mail and telephone support.
Pro
Joined: Jul 2011
Posts: 515
Likes: 1
From: Boca ARton FL
WOW, I own a mail order company and we make and sell our own products as well that sometimes need tech support. If one of my guys responded with a little violin playing so called smiley to a post like this his *** would be out the door and he would probably need stitches. Last week I hand built and shipped a part at my expense to help a guy with a one off problem, he called back and thanked my sales guys with another order! In this Amazon priced based world customer service is the only factor for growth.
Thread Starter
Safety Car
Joined: Jul 2001
Posts: 4,871
Likes: 15
From: Detroit's West Side MI
And I should reiterate that I did join your support forum, it just took a full day for your admin to approve my registration before I could even ask a question or search existing posts!
Anyway, we're beating a dead horse at this point. I finished the replacement with help from the CF community alone. Thank you, guys!
