Quick question about replacing fuel pump only
Thread Starter
Safety Car
Joined: Jul 2001
Posts: 4,871
Likes: 15
From: Detroit's West Side MI
Quick question about replacing fuel pump only
I have the basket and pump assembly out and I'm putting together the new one from Racetronix.
Anyone have a way to get this small hose off? It's really stuck on there and I am afraid to damage it by gripping it with pliers. Also, the other (larger) line has no obvious removal either. The Racetronix kit came with a line that seems to be the replacement, does that mean I just cut the stock one off and throw it away?
Thanks!
Anyone have a way to get this small hose off? It's really stuck on there and I am afraid to damage it by gripping it with pliers. Also, the other (larger) line has no obvious removal either. The Racetronix kit came with a line that seems to be the replacement, does that mean I just cut the stock one off and throw it away?
Thanks!
Safety Car
Joined: Aug 2006
Posts: 4,347
Likes: 25
From: Apache Junction AZ
BJK
Thread Starter
Safety Car
Joined: Jul 2001
Posts: 4,871
Likes: 15
From: Detroit's West Side MI
My response:
Support can be found here. Please read this link:
http://www.racetronix.com/supportforum.html
This is my second and last order from Racetronix. Customer support is paramount these days and they don't provide it.
Support can be found here. Please read this link:
http://www.racetronix.com/supportforum.html
This is my second and last order from Racetronix. Customer support is paramount these days and they don't provide it.
Track Junky
Joined: Jun 2007
Posts: 4,075
Likes: 36
From: Orlando Area
Tech Contributor
When I replaced my fuel pump, I couldn't find a way to get either hose off without cutting it. Those barbed fittings aren't friendly to remove. For the pump discharge, you will have to buy replacement hose that is made specifically for in-tank use. It's about $25 for a foot of it. The small hose is the one loops back around to the bottom of the bucket that keeps the bucket full. Many replacement pumps to not come with this provision so the bucket has to be modified with holes to keep it full. Run a search by eboggs to see what he did - I copied and haven't had any issues.
Le Mans Master
Joined: Oct 2000
Posts: 6,518
Likes: 730
From: Sausalito CA
Just perhaps and I do not know if this is a proven technique or if enough hose will remain....
Razor blade (exacto knife) a vertical slit into the hose, as little as possible, unit the hose loosens from the barbed nipple. Increase the size of the slit as you go....start small in other words.
Also perhaps a "L" shaped tool or paper clip can be utilized to go between the hose and nipple to loosen it up. Maybe add some grease onto the tool.
Then cut the sliced part of the hose off so you can install an uncut section onto the nipple.
Razor blade (exacto knife) a vertical slit into the hose, as little as possible, unit the hose loosens from the barbed nipple. Increase the size of the slit as you go....start small in other words.
Also perhaps a "L" shaped tool or paper clip can be utilized to go between the hose and nipple to loosen it up. Maybe add some grease onto the tool.
Then cut the sliced part of the hose off so you can install an uncut section onto the nipple.
Safety Car
Joined: Aug 2006
Posts: 4,347
Likes: 25
From: Apache Junction AZ
My response:
Support can be found here. Please read this link:
http://www.racetronix.com/supportforum.html
This is my second and last order from Racetronix. Customer support is paramount these days and they don't provide it.
Support can be found here. Please read this link:
http://www.racetronix.com/supportforum.html
This is my second and last order from Racetronix. Customer support is paramount these days and they don't provide it.
BJK
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Supporting Vendor
Joined: Dec 2001
Posts: 1,573
Likes: 31
From: A dealer near you.
My response:
Support can be found here. Please read this link:
http://www.racetronix.com/supportforum.html
This is my second and last order from Racetronix. Customer support is paramount these days and they don't provide it.
Support can be found here. Please read this link:
http://www.racetronix.com/supportforum.html
This is my second and last order from Racetronix. Customer support is paramount these days and they don't provide it.
Racetronix provides support via our forum only. If you feel e-mail or phone is your preferred mode of communication then there are a multitude of Racetronix dealers who are more than happy to provide support in this fashion.
Last edited by Racetronix; Aug 18, 2011 at 07:59 PM.
Thread Starter
Safety Car
Joined: Jul 2001
Posts: 4,871
Likes: 15
From: Detroit's West Side MI
People like me? Really? You mean your customers? The people who send you money for your products, which ultimately pays your salary?
If your forum support is so fantastic, why didn't you simply answer my question here, in this thread? On the FORUM?
Here's my experience over the last few weeks with Racetronix:
- Try to determine which pump to buy for my car, come to the helpful people on the Corvette Forum (see post http://forums.corvetteforum.com/c6-t...fuel-pump.html)
- Find your C5/6 replacement pump and try to call Racetronix customer service to ask if it is the appropriate product
- Find that there is no phone number for customer support, so I sent and email
- I did get confirmation that it was the right product, however it was accompanied by a rude "our replacement pumps are for experienced factory replacement techs and do not include instructions" - clue number 1
- Called LG motorsports to order your pump, assuming it would be quicker to get it from within the US instead of from Canada
- Quickly got a tech support person on the phone (at LGM) who told me they don't sell you products anymore due difficulty dealing with Racetronix - clue number 2.
- Ordered the pump anyway
- Received it quickly (there's a positive point for you)
- Started the install and had a few questions
- Posted this thread
- Sent an email to your customer service
- Got the generic response posted above - clue number 3
- Spent 20 minutes registering for your forum only to be informed that I still had to wait for someone to approve my registration before I could even search for answers, let alone post a question.
- Fixed the car myself with my "dealer level" experience
Soooo...yeah. I'm less than thrilled with your service. If it were 2:00 am on a Sunday I'd be more forgiving, but when I can get a tech person on the phone at any other company with whom I do business Mon-Fri 8-5 I tend to expect that particular service.
So people "like me" will take their business elsewhere.
Last edited by ScaryFast; Aug 19, 2011 at 12:40 AM.
Thread Starter
Safety Car
Joined: Jul 2001
Posts: 4,871
Likes: 15
From: Detroit's West Side MI
As an aside, this week alone (on another issue) I've dealt with a few other small business Corvette "supporting vendors" and in every case I have spoken with a human on the phone who had knowledge of the products in question:
LG Motorsports
Vetteaid
ZFdocs
I just wish they sold fuel pumps. And this is only this week, the list would be too long if I went lifetime.
LG Motorsports
Vetteaid
ZFdocs
I just wish they sold fuel pumps. And this is only this week, the list would be too long if I went lifetime.
Supporting Vendor
Joined: Dec 2001
Posts: 1,573
Likes: 31
From: A dealer near you.
People like me? Really? You mean your customers? The people who send you money for your products, which ultimately pays your salary?
If your forum support is so fantastic, why didn't you simply answer my question here, in this thread? On the FORUM?
Here's my experience over the last few weeks with Racetronix:
Soooo...yeah. I'm less than thrilled with your service. If it were 2:00 am on a Sunday I'd be more forgiving, but when I can get a tech person on the phone at any other company with whom I do business Mon-Fri 8-5 I tend to expect that particular service.
So people "like me" will take their business elsewhere.
If your forum support is so fantastic, why didn't you simply answer my question here, in this thread? On the FORUM?
Here's my experience over the last few weeks with Racetronix:
- Try to determine which pump to buy for my car, come to the helpful people on the Corvette Forum (see post http://forums.corvetteforum.com/c6-t...fuel-pump.html)
- Find your C5/6 replacement pump and try to call Racetronix customer service to ask if it is the appropriate product
- Find that there is no phone number for customer support, so I sent and email
- I did get confirmation that it was the right product, however it was accompanied by a rude "our replacement pumps are for experienced factory replacement techs and do not include instructions" - clue number 1
- Called LG motorsports to order your pump, assuming it would be quicker to get it from within the US instead of from Canada
- Quickly got a tech support person on the phone (at LGM) who told me they don't sell you products anymore due difficulty dealing with Racetronix - clue number 2.
- Ordered the pump anyway
- Received it quickly (there's a positive point for you)
- Started the install and had a few questions
- Posted this thread
- Sent an email to your customer service
- Got the generic response posted above - clue number 3
- Spent 20 minutes registering for your forum only to be informed that I still had to wait for someone to approve my registration before I could even search for answers, let alone post a question.
- Fixed the car myself with my "dealer level" experience
Soooo...yeah. I'm less than thrilled with your service. If it were 2:00 am on a Sunday I'd be more forgiving, but when I can get a tech person on the phone at any other company with whom I do business Mon-Fri 8-5 I tend to expect that particular service.
So people "like me" will take their business elsewhere.
If you would have taken the time read our e-order and / or e-invoice you would have known to register to gain access to tech support in advance of receiving your product. Registration takes about the same time it does on this forum. Our forum is open 24/7 to verified customers. Questions are answered all hours of the day and night including weekends.
We have many satisified dealers on this forum who are quite willing to provide e-mail and telephone support.
Safety Car
Joined: Jan 2004
Posts: 4,974
Likes: 14
From: Pinellas Park Fl
St. Jude Donor '08-'09 & '12, '14
If you would have taken the time read our e-order and / or e-invoice you would have known to register to gain access to tech support in advance of receiving your product. Registration takes about the same time it does on this forum. Our forum is open 24/7 to verified customers. Questions are answered all hours of the day and night including weekends.
We have many satisified dealers on this forum who are quite willing to provide e-mail and telephone support.
Burning Brakes
Joined: Mar 2006
Posts: 790
Likes: 63
From: Ft Worth TX
Racetronix
I bought a Racetronix harness and was very pleased with it. Even so, after reading the two posts they made on this thread, I'll never buy from them again. Insulting customers is never a good thing in my book.
Now, back to the purpose of the thread. I agree with those recommending cutting the hose. I don't see any way around it and even if you do get it off without cutting, I believe it will deform and probably not seal properly on the new pump. Hope you get it resolved without spending too much time.
Now, back to the purpose of the thread. I agree with those recommending cutting the hose. I don't see any way around it and even if you do get it off without cutting, I believe it will deform and probably not seal properly on the new pump. Hope you get it resolved without spending too much time.
Thread Starter
Safety Car
Joined: Jul 2001
Posts: 4,871
Likes: 15
From: Detroit's West Side MI
Now, back to the purpose of the thread. I agree with those recommending cutting the hose. I don't see any way around it and even if you do get it off without cutting, I believe it will deform and probably not seal properly on the new pump. Hope you get it resolved without spending too much time.
Thanks for the help.
Safety Car
Joined: Jan 2004
Posts: 4,974
Likes: 14
From: Pinellas Park Fl
St. Jude Donor '08-'09 & '12, '14
Those hard plastic lines are a 1 time use. NAPA does make replacement lines that you shrink on with a heat gun but I don't know that I would trust it in a tank. I would have done as you and get the submersible hose and clamp it.
Thread Starter
Safety Car
Joined: Jul 2001
Posts: 4,871
Likes: 15
From: Detroit's West Side MI
If you would have taken the time read our e-order and / or e-invoice you would have known to register to gain access to tech support in advance of receiving your product. Registration takes about the same time it does on this forum. Our forum is open 24/7 to verified customers. Questions are answered all hours of the day and night including weekends.
We have many satisified dealers on this forum who are quite willing to provide e-mail and telephone support.
We have many satisified dealers on this forum who are quite willing to provide e-mail and telephone support.
Good job.
Track Junky
Joined: Jun 2007
Posts: 4,075
Likes: 36
From: Orlando Area
Tech Contributor
If you would have taken the time read our e-order and / or e-invoice you would have known to register to gain access to tech support in advance of receiving your product. Registration takes about the same time it does on this forum. Our forum is open 24/7 to verified customers. Questions are answered all hours of the day and night including weekends.
We have many satisified dealers on this forum who are quite willing to provide e-mail and telephone support.
Please be more diplomatic in your public responses. I myself will never order from your company now, even if you have the best price.
To the OP, sorry to sidetrack. I believe poor business manners should be corrected quickly.
Supporting Vendor
Joined: Dec 2001
Posts: 1,573
Likes: 31
From: A dealer near you.
As a respected vendor on this forum, I am extremely surprised at the unprofessional behavior in your response. That is not how you earn or keep clients. Remember that what you post here can potentially have significant inpact for your business both here and other forums.
Please be more diplomatic in your public responses. I myself will never order from your company now, even if you have the best price.
To the OP, sorry to sidetrack. I believe poor business manners should be corrected quickly.
Please be more diplomatic in your public responses. I myself will never order from your company now, even if you have the best price.
To the OP, sorry to sidetrack. I believe poor business manners should be corrected quickly.
If we did not care about helping this customer, we would not have been on this forum informing him how to go about obtaining support. Then once we do, we are criticized for not providing the support in a fashion that was preferable to him.
"Customer support is paramount these days and they don't provide it."
SUPPORT FORUM BENEFITS:
- 24/7 support and on weekends
- GM technical docs
- Pictures and diagrams
- No long-distance calls
- No telephone tag
- No sitting on hold
- No rejected e-mails
- No lost documents
As we have stated many times before "We have many satisfied dealers on this forum who are quite willing to provide e-mail and telephone support." If you do not like forum support, THERE ARE OTHER OPTIONS!