PFADT Customer Service
Thread Starter
Safety Car
Joined: May 2011
Posts: 3,582
Likes: 46
From: va
PFADT Customer Service
I just want to thank pfadt for the excellent customer service.
1. Every pm I have ever had with suspension questions or install advice has always been addressed quickly and professionally.
2. I recently started having suspension noises from my rear poly bushings and without question they offered to send more suspension grease to fix the problem and gave a rundown on how to quickly isolate the noisy bushing.
I have been modifying trucks and cars for a while, and have dealt with some horrible (one company that even refused to send a missing hose from an intercooler kit) and great companies, but Pfadt has gone above what Id expect, and has earned a permanent customer.
1. Every pm I have ever had with suspension questions or install advice has always been addressed quickly and professionally.
2. I recently started having suspension noises from my rear poly bushings and without question they offered to send more suspension grease to fix the problem and gave a rundown on how to quickly isolate the noisy bushing.
I have been modifying trucks and cars for a while, and have dealt with some horrible (one company that even refused to send a missing hose from an intercooler kit) and great companies, but Pfadt has gone above what Id expect, and has earned a permanent customer.
Last edited by el es tu; Feb 12, 2013 at 02:22 PM.
Drifting
Joined: Feb 2012
Posts: 1,256
Likes: 66
From: San Luis Obispo, California
el es tu, I completely concur...Pfadt get's an A+ in every communication so far; parts q's, install advice, receptiveness to product feedback etc, that I've had with them & they've been a pleasure to deal with.
Safety Car
Joined: Dec 2009
Posts: 3,724
Likes: 9
WOW thanks so much guys! We appreciate the comments. We are not perfect and realize that things just happen sometimes. But we try to deal with every situation in a logical to make it easy for our customers. Glad it makes a difference to people!
Safety Car
Joined: Feb 2002
Posts: 3,726
Likes: 368
From: Montoursville Pa
and it is really nice to see good recomendations. 
too many time all we hear is the bad stuf
once again
Burning Brakes
Joined: Nov 2005
Posts: 1,037
Likes: 126
St. Jude Donor '07
I agree. I called Pfadt for some info on headers and x pipe for 2008 LS3. I got great info fast and easy (the version for my car should be available in March). I called another header company for a few questions and he could not even give me the right info from their website, so the other info he provided was highly suspect as well. I also have the JOC sway bars - great product.
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Melting Slicks
Joined: Feb 2001
Posts: 3,376
Likes: 4
From: Hershey, PA, USA
Cruise-In VI Veteran
St. Jude Donor '12
+1 PFADT, their products are def. well thought out and made. I had their motor mounts, tranny mounts and chamber kit on my C5 and recently installed their chamber kit on my ZR1.
