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Two weeks ago the tensioner pulley failed on my flip drive. Upon closer inspection, I discovered the bolt attaching the pulley to the bracket had backed out, allowing the pulley to '****' in the bracket. Evidently, the bolt may have been loosening for a while, as the threads in the mount were also wallowed out.
It took a few days, but John at CarTek located the parts I needed to replace everything damaged and called me today saying they'd shipped.
Two weeks ago the tensioner pulley failed on my flip drive. Upon closer inspection, I discovered the bolt attaching the pulley to the bracket had backed out, allowing the pulley to '****' in the bracket. Evidently, the bolt may have been loosening for a while, as the threads in the mount were also wallowed out.
It took a few days, but John at CarTek located the parts I needed to replace everything damaged and called me today saying they'd shipped.
Thank you, John. Have a Merry Christmas.
Scott
Great customer service. John taking care of business