Hey I've got a question regarding shifting, if I got your tune, it would make the time I push my shift button and the time the car shifts quicker? I have an A6 with paddles and there is always a lag time.

Also, when on the track, after my first race, about mid way through my second race of the day, when I'm using my paddle shifters, the car will begin to up shift on its own. Without me pushing any buttons. Once this starts it will do it for the rest of the day. Then the next day it will hold the hears again until about the next race. Then start up shifting for the remainder of the day again.

I believe the computer thinks it's learning something and or trying to prevent such high RPMs so it starts up shifting to protect itself?

With your tune, will it eliminate this?

 

So even worried about warrenty issues I decided to try out The Chuck Cow Tune with Cow booster, talked to Chuck directly and he talked me into it. Paid him 850$ on the spot and he said he would have my new tun shipped within a couple of days. Well, that was a month ago, and still no tune, I started calling his shop last week, twice a day with no chance of speaking to him, at first someone would answer the phone and I have been given many reasons why he was not available such as, "he's on the other line and will call you when he's off" then "he's out to lunch will call whe. He gets back" then "he's at the doctor and will call when he's back" then "he's not in today"

This has been going on for a week, the people answering the phone can't help me and yesterday was assured by the guy who answered the phone that he would personally talk to him and call me back directly to tell me what's going on. Well, I never got a call back from him so I called and now there's no answer at all.

I can't imagine how frustrating this could be if there was an issue with the ECM module he said he gives you, had an issue. Or you needed the tune adjusted. You might be out of a car for a while.

I run a business myself, so I'm always hesitant to say something about a company that may tarnish their reputation in public. But when a customer has paind in full for a product, promised a speedy delivery, and then a month later still has nothing and can't even talk to anyone about it, then I guess that's on the owner of the company. This is not how I run my business or how I believe a customer should be treated. I've been extremely patient and nice and all I needed was a phone call or even just an update from ANYONE.

Buyer beware. I guess I need to call my credit card company now.

 

Wow...

 

Sorry to hear that. I hope there is a reasonable, acceptable explanation, but.......


Keep us informed please.

 

No worries just disappointed. I know I can get the money back from my CC company.

Yes I will post the final outcome on here when it happens.

 

Hope you get the cash back. GL.

 

Well that's an interesting turn...

 

So has there been any resolution ?

If you still want a tune , buy a Diablo INTUNE and contact Diablo Lew ,

Lew has to be one of the best communicators I have ever dealt with . Sent my logs to him late on a Monday had my ECM / TCM tune early on Tuesday .

The best part off all this is , I can load the stock tune and put the car back to stock at any time ......

Takes you 5 minutes to upload a tune

Dave

 

SoCal,

Chuck has been a vendor on here for a long time and has been quite popular, somewhat polarizing though too. You might try posting for someone in the NY area close by to look into the matter to get some idea of what is going on.

I also track my car, its a '12, with the A-6 transmission. GM updated the software so the car shifts better, I haven't missed a shift yet and shift about 6k rpm's. I had an -8 Z-51 optioned car and shifted that at 5k to make sure I wouldn't miss it. There is an article regarding what GM changed and the article also mentions that the program they use on the '12 can't be loaded into earlier year models. There are only generalizations, no specifics. I think I read about it in Corvette magazine.

Doesn't help your case, though I can say the '12 shifts quicker than the '08. There really isn't much sense holding engine rpm's much past 5k to 5500 anyway. These cars are torque monsters so you aren't losing much by shifting at 5500. I think the programming in the earlier cars wasn't fast enough so the transmission wouldn't shift as the engine rpms got closer to red line and you end up bouncing off the rev limiter.

As for your other problem, there may be something going on with the transmission as it heats up. You may want to monitor your transmission temps to see if there is a correlation. Mine works the same way whether at 100 degrees or 240 degrees. (I take cool down laps when it hits 240)

 

By "same way" I mean mine works normally whether at 100 degrees or 240 degrees. When in 'S' mode and paddle shifting, it shifts when I call for a shift, not on its own. It will only shift on its own in 'S' mode if I don't touch the paddles. Another nice thing about a transmission tune is the tuner can tell it to automatically downshift to 1st gear. Even the '12 won't automatically down shift to first in paddle mode (like pulling up to a red light or stop sign), it only goes to second. The tuner can fix this.

 

Thanks for everyone's imput, there's still no resolve with Chuck Cow. I'm having my credit card company deal with getting the money back for me, I've filed a claim. After multiple phones calls, messages on machines and with employees, emails and my statement on this forum which Chuck is on, I've heard nothing at all. There are people who answered the phone and know my situation as I explained it in detail to them, some told me he's on the other line and said they would personally talk to him about it, so he knows my situation as well, there's no excuse at this point and I'm confidant that they know my phone number and haven't answered because they know who I am and are avoiding my situation for whatever reason. Everyone can be their own judge on this matter, I'm only starring the facts here.

I think I will get a Diablo tune and buy the handheld device from a local vendor, then call for the custom tune.

Also I have an 11 GS not an 08. Just FYI.

 

The Z51 in 08 morphed into the GS in 10, the auto transmission programming was update for the 12 model year.

 

Good move , you will be happy !

Dave

 

Update. So, after emailing them to cancel my order and filing a claim with my bank, my bank contacting them about me not recieving my goods, I still get no call back, but did however get an email 5 min ago stating that my Cow Booster has been shipped. I immediately called to tell them again to cancel the shipment and of course no answer.

I won't be swapping out my computer on my car with one from Chuck Cow putting myself in a position to be car-less if and when his computer he sent me brakes down or goes out and there's no one to help me other than the Chevy Dealer. Not to mention I don't want to do business with anyone who has avoided me for a month after receiving my full payment.

Just want my money back and we can go our own ways. It looks like this might get drug out even longer now if it is actually being shipped to me.

 

Call your credit card company and document this , then refuse shipment

Dave

 

Another update. Yesterday evening Chuck Himself called me to tell me my order was shipped out, I told him My story just incase none of the other people did already and or he Hadent read my post here about it. I told him I was no longer insterested in his tune because of the situation I had been through. He was not very happy about it, proceeded to try and talk me into keeping it, then telling me its too late to cancel the order and I can't just cancel because I "changed my mind" and that the order was already shipped and out the door. He informed me there would be a restocking fee for canceling, he then continued to tell me that I can not expect ANYONE (meaning any business) to answe their phones, and that no one from his company should have ever promised me a call back, he then told someone at his shop to "Never Tell a customer you will call them back" while I was listening, he then told me, "probelem fixed" (my probelem being that one of his guys promised to call me back about this situation after he talked to Chuck). This guy is something else. I'm am speaking word for word here and can't even believe Chuck would think this is ok or talk to a customer the way he talked to me, especially after blowing me off for a month. I stayed calm and very polite, didn't even cut him off and listened to him talk, ( Party because I found what he was saying amusing and at this point was just going to see where he was going with all this so I could post it here) when he was finnaly done, I felt as though he thought I might keep his tune and booster but I told him there was nothing that could be said or done at this point, nothing would change my mind and that I would not keep it under ANY conditions. He then told me he would begin the cancelation process and hung up.

I'm not sure if he will try and refund me full or partial Paymet minus the restocking fee. Or if he will refund me at all. I've already made a claim to my CC and they will be handling it for me now.

Another rather funny thing is, when he told me on the phone it was too late to cancel and the item had already been shipped out, I looked up the tracking info and the unit actually had not been shipped, only a printing label was created. I have a picture of this for proof if anyone would like to see it. I'm saving it for my banks Investigation.

Again I'm not saying anything good or bad about anyone, just stating and quoting the facts of my situation in dealing with Chuck Cow.

 

You probably didn't get his undivided attention until Visa called him from the fraud / claims department.

 

Yes I have no doubt the fraud department was the one who assisted him in finding the time to call call me.

Oh well, lesson learned. I'm confident that BofA will get the job done for me.

 

Put aside all the good things Chuck has contributed here over the last several years....this recent run is unacceptable.

He didn't step up and take ownership. The way you described his attitude, given your patience, is unacceptable.

Forum vendors need to be held to a certain standard. Perhaps a 90 day 'vacation' (90 day ban) from the forum. If happens again, permanent ban.

Sorry, but we all put certain trust and faith with forum vendors. Step it up and provide good service or get out.

 

Sad to hear... More and more companies are acting like this...

Buyers be aware of who you are dealing with.