I'm sorry to hear that.

Mine came today and were packaged well and perfect.

 

the audacity of asking for pictures of the damage to ensure the manufacturer is properly notified of the problem

 

Thanks BBQ. I hate p#$$#*@ contests.

 

Wow....

Lets keep this thread going for another 2 pages .....they are fixing the problem, why start a thread about it?

 

I started the thread to:
1) See if anyone else received their exhausts with this type of damage
2) Get an opinion on what others thought about the requirement to take pictures before the return would be processed, as I thought that was strange

Surely the guys responding negatively have returned damaged merchandise themselves at some point in their lives. Did you need to take pictures and defend yourself like this? As far as "fixing the problem", that really started when this thread started, and after my wife (who has her own business) gave the vendor some good advice on how to process the shipping themselves so it would actually cost them less money.

Everyone's entitled to their opinion, that's what makes the forum great. Nothing against Tbyrne, I actually jumped into a thread for them about a week ago to mention they had the lowest price on Corsa. Just wish it all went a bit smoother.

 

I agree. The company should arrange to take them back and do the picuture taking and dealing with Corsa themselves. What on earth do you pay such a high price for two mufflers a little pipe and two tips for if it isn't immediate customer service. This will encourage me to find a shop I can see mine and buy them sight seen. Sorry for the hassle, too common place today.

 

me too

 

Give him a chance to fix the problem.

 

Looks like you're getting your wish.

 

I thank you, and my dented pipes thank you.

 

I received my Corsa exhaust from zip products yesterday and when I
opened the box before installing them I noticed that they were slightly
dented on the bottom surface of both mufflers , meaning that Corsa isn't packing them properly before shipping them out. I ended up installing them as they were anyway , I figured no one would be viewing them from below and at least the tips where intact.This should
definetly not happen , specially while paying a premium price for it.

Caveat - check immediatly after receiving them!

 

I had a problem with my five year old Corsa's .. Corsa Needed pictures.
I sent them pictures and it was handled.

as far as those idiots talking about having a digital camera, you need to get back to kindergarden, recess is over..

a throw away camera is 4 dollars, Kinko's or wal;greens will develop or digitize them.

Too many "Get-Over "artists here. Im suprised no one said anything about being reimbursed for pain and suffering. Freekin *******...

 

You are getting deeper in the hole with each response. I would quit before you upset any other (possible customers) forum members.

Tbyrne should take the tips back and then deal with the manufacturer. It is not the responsibility of the purchaser to solve your problems.

I have purchased Corsa products before and been very satisfied with them. I did have a fit up problem with an exhaust and it was fixed by the seller. I was not asked to document the problem for Corsa and/or the seller.

Just my $.02

 

You don't seem to be aware of what's really going on here. Have you never received a damaged shipment of anything before? I would have to assume not, because taking pictures of it in an "as received" condition pretty much guarantees you're going to have your problem fixed. It's not TByrne that's requiring this, it's Corsa, and there are some very simple reasons why:

If the shipper damaged it, Corsa's going to go after them for damaging it. In order to do that, Corsa needs to be able to prove the shipper damaged it, and the only way to do that is if they have pictures of it in "as received" condition. The shipper will require this of Corsa, otherwise Corsa has no leg to stand on.

If Corsa improperly packaged it, they'll know that because the shipping box won't be damaged but the contents will be. Again, they need pictures to figure out what happened so they won't make the same mistake again.

There's also the customer that takes their shiny stuff out of the box, promptly drops it on a concrete floor, and then makes up some bull about it being damaged from the factory. I'm not saying you're in that category, but I'm quite certain this has happened to Corsa in the past. Pictures make everything clear.

Not to be flaming you or anything, but you really need to get off your high horse about this and do what TByrne says. You are not special. You are not exempt from the rules just because you own a $50k automobile. You want a return, you do it by the book just like everyone else. You are not being singled out. There are plenty of good reasons why procedures like this need to be followed. Quit griping, just do it, and be thankful you're dealing with TByrne instead of Corsa directly.

 

THIS TOPIC SUCKS....

Let's put it to rest moderators....points have been made. Upset about damaged merch and the C/S from it. Understood, I agree.

Merry Christmas!

-Marko

 

Your 1st post to the forum. I'm honored. Welcome. But before you tell me to "get off my high horse" and suggest I'm "not aware of what's really going on here", it might have helped if you read the entire thread. I am very aware of the procedure involved in returning merchandise, as my wife runs her own company. In fact, she gave Tbyrne some good advice on how to save money on the return UPS.

When there's no damage to the box, you're not going to get UPS to cover it, so forget that. Pictures of the damaged merchandise aren't going to prove anything either. If I dropped them on the floor, then put them back in the box and snapped some pictures, what exactly would that do?

Tbyrne received the damaged goods December 17 @ 3:25 PM. We'll see when my replacements arrive.

 

Vendor sounds like he is doing what he should. Give it a little time.

 

I personally took a look at the damaged tips yesterday morning and fowarded pictures to Corsa. I was really surprized to see that kind of damage on those tips. They are usually perfect or better.

Your wife was very nice to talk to. I spoke with UPS about the return after that. There would have only been a few $ difference between you sending this back or us issing a call tag. Either way, it is heading back to Corsa and you will soon be enjoying sweet sounds of their exhaust under your C6!



ORDER LINE - 1-877-4-TBYRNE (1-508-636-0770 in MA)
E-MAIL - tbyrne@tbyrne.com

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And everybody lived happily ever after.