Damaged Corsa *@#$%!
Thread Starter
Safety Car
Joined: Jun 2003
Posts: 4,469
Likes: 20
From: Rockville Centre NY
Damaged Corsa *@#$%!
Very happy to receive my Corsa sport 2 tips yesterday from Tbyrne. Very unhappy to find dents in the edges of both exhaust tips (probably caused by improper packaging by Corsa). Even unhappier to be told by Tbyrne this morning that I should take pictures of them with a digital camera! WTF???? 
Shouldn't a vendor immediately arrange for return shipping of damaged merchandise, then promptly get out a replacement? Has anyone else run into this?
Shouldn't a vendor immediately arrange for return shipping of damaged merchandise, then promptly get out a replacement? Has anyone else run into this?
Race Director
Joined: Dec 1999
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From: Westport, MA. www.tbyrnemotorsports.com - 1-877-4-TBYRNE
St. Jude Donor '06-'07
There is a procedure that has to be followed to take care of this. Pictures would be very helpful to show us what the tips look like on your end. Seeing that there isn't any damage to the box Corsa needs to inspect them before sending out a replacement. Don't worry, we'll get it all worked out for you 
ORDER LINE - 1-877-4-TBYRNE (1-508-636-0770 in MA)
E-MAIL -tbyrne@tbyrne.com
NEW WEEKLY SPECIALS CAN BE SEEN ON - OUR WEBSITE
ORDER LINE - 1-877-4-TBYRNE (1-508-636-0770 in MA)
E-MAIL -tbyrne@tbyrne.com
NEW WEEKLY SPECIALS CAN BE SEEN ON - OUR WEBSITE
Race Director
Joined: Oct 2004
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From: Virginia Bch VA
Cruise-In VI Veteran
Cruise-In VII Veteran
St. Jude Donor '06
Shame on Tbyrne
Originally Posted by c5grandsport
Very happy to receive my Corsa sport 2 tips yesterday from Tbyrne. Very unhappy to find dents in the edges of both exhaust tips (probably caused by improper packaging by Corsa). Even unhappier to be told by Tbyrne this morning that I should take pictures of them with a digital camera! WTF????
Shouldn't a vendor immediately arrange for return shipping of damaged merchandise, then promptly get out a replacement? Has anyone else run into this?
Shouldn't a vendor immediately arrange for return shipping of damaged merchandise, then promptly get out a replacement? Has anyone else run into this?
Had a similar problem with Foot Joy golf shoes. Been buying Etonic ever since. Tbyrne, shame on you.
Race Director
Joined: Dec 1999
Posts: 13,459
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From: Westport, MA. www.tbyrnemotorsports.com - 1-877-4-TBYRNE
St. Jude Donor '06-'07
Tbyrne, shame on you.
Race Director
Joined: Oct 2004
Posts: 10,516
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From: Virginia Bch VA
Cruise-In VI Veteran
Cruise-In VII Veteran
St. Jude Donor '06
Thanks
Originally Posted by tbyrne
Um... we're going to take care of the situation. Just need to follow proceedure so everything can be done correctly. The system has to come back to us, we'll look it over and then sent it out to Corsa so they can replace the times. We'll also be crediting him back for the return shipping after everything checks out. It's a simple proceedure
Le Mans Master
Joined: Feb 1999
Posts: 6,269
Likes: 1
From: Richmond Ca
Originally Posted by c5grandsport
Very happy to receive my Corsa sport 2 tips yesterday from Tbyrne. Very unhappy to find dents in the edges of both exhaust tips (probably caused by improper packaging by Corsa). Even unhappier to be told by Tbyrne this morning that I should take pictures of them with a digital camera! WTF????
Shouldn't a vendor immediately arrange for return shipping of damaged merchandise, then promptly get out a replacement? Has anyone else run into this?
Shouldn't a vendor immediately arrange for return shipping of damaged merchandise, then promptly get out a replacement? Has anyone else run into this?
I hope you have a digital camera? If you don't do you have to go buy one? Just wondering?
Thread Starter
Safety Car
Joined: Jun 2003
Posts: 4,469
Likes: 20
From: Rockville Centre NY
A "simple" return procedure would involve:
1) A courteous "we're sorry" on the initial phone call, rather than the cold reception I received
2) Believing the customer that merchandise is damaged without having to take pictures. Why, after waiting to be one of the first to have the C6 exhaust system, would I want to send it back to exchange it if it wasn't damaged?
3) The vendor arranging return shipping, rather than having to call UPS myself and charge my own credit card (yes, they did say they will reimburse me)
Not blaming Tbyrne for the damage, they didn't pack the product. Just think the return could've been handled in a more customer friendly manner.
1) A courteous "we're sorry" on the initial phone call, rather than the cold reception I received
2) Believing the customer that merchandise is damaged without having to take pictures. Why, after waiting to be one of the first to have the C6 exhaust system, would I want to send it back to exchange it if it wasn't damaged?
3) The vendor arranging return shipping, rather than having to call UPS myself and charge my own credit card (yes, they did say they will reimburse me)
Not blaming Tbyrne for the damage, they didn't pack the product. Just think the return could've been handled in a more customer friendly manner.
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Race Director
Joined: Dec 1999
Posts: 13,459
Likes: 1
From: Westport, MA. www.tbyrnemotorsports.com - 1-877-4-TBYRNE
St. Jude Donor '06-'07
A "simple" return procedure would involve:
1) A courteous "we're sorry" on the initial phone call, rather than the cold reception I received
2) Believing the customer that merchandise is damaged without having to take pictures. Why, after waiting to be one of the first to have the C6 exhaust system, would I want to send it back to exchange it if it wasn't damaged?
3) The vendor arranging return shipping, rather than having to call UPS myself and charge my own credit card (yes, they did say they will reimburse me)
Not blaming Tbyrne for the damage, they didn't pack the product. Just think the return could've been handled in a more customer friendly manner.
1) A courteous "we're sorry" on the initial phone call, rather than the cold reception I received
2) Believing the customer that merchandise is damaged without having to take pictures. Why, after waiting to be one of the first to have the C6 exhaust system, would I want to send it back to exchange it if it wasn't damaged?
3) The vendor arranging return shipping, rather than having to call UPS myself and charge my own credit card (yes, they did say they will reimburse me)
Not blaming Tbyrne for the damage, they didn't pack the product. Just think the return could've been handled in a more customer friendly manner.
Drifting
Joined: Jul 2004
Posts: 1,382
Likes: 3
From: Sebring FL
Originally Posted by tbyrne
I actually heard the call this morning and didn't see a problem with it. Carol explained what needed to be done. You then told her that you weren't going to put them on your car damaged (she didn't say you had to). Corsa has had problems with situations like this before so they require pictures or the actual product for inspection before they will send out a replacement. This is what they told us to do to take care of the situation so we have to follow their policy.
Racer
Joined: Nov 2004
Posts: 436
Likes: 4
From: Miami, FL
Originally Posted by wwashing
I hope you have a digital camera? If you don't do you have to go buy one? Just wondering?
Hey maybe they will reimburse him for the camera too...haha..better get a 12 pixel..
Thread Starter
Safety Car
Joined: Jun 2003
Posts: 4,469
Likes: 20
From: Rockville Centre NY
Originally Posted by tbyrne
Corsa has had problems with situations like this before
Thread Starter
Safety Car
Joined: Jun 2003
Posts: 4,469
Likes: 20
From: Rockville Centre NY
Originally Posted by stanleyp
By sheer coincidence, I, also talked to Carol today at Tbyrne, to place an order for, and arrange installation of some Billy Boats. I found her most helpful, courteous, and knowledgeable. If she is representative of Tbyrne, in general, I am sure the installation will just as good.
Thread Starter
Safety Car
Joined: Jun 2003
Posts: 4,469
Likes: 20
From: Rockville Centre NY
Originally Posted by ROOK1E
Hey maybe they will reimburse him for the camera too...haha..better get a 12 pixel..
Race Director
Joined: Dec 1999
Posts: 13,459
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From: Westport, MA. www.tbyrnemotorsports.com - 1-877-4-TBYRNE
St. Jude Donor '06-'07
It's easy in any retail business to be nice when you're taking an order. What distinguishes the good retailers from the rest is how a problem after the sale is handled.
Race Director
Joined: Dec 1999
Posts: 13,459
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From: Westport, MA. www.tbyrnemotorsports.com - 1-877-4-TBYRNE
St. Jude Donor '06-'07
So all the more reason to have them replaced in a manner that causes less aggravation to your customer.
Thread Starter
Safety Car
Joined: Jun 2003
Posts: 4,469
Likes: 20
From: Rockville Centre NY
A simple "we're sorry" goes a long way. But let's leave it here, I'm too busy trying to make money (to buy other corvette goodies) to keep watching this thread. I'm sure Tybrne will do the right thing. I look forward to having my new exhaust system in a timely matter and forgetting about this.
Burning Brakes
Joined: Sep 2001
Posts: 951
Likes: 1
From: Jacksonville Florida
stop your bitchin c5grandsport. You told tybrn of the problem and they are fixing it. Shi* happens. Give him an opportunity to make it right!
Last edited by BBQ; Dec 15, 2004 at 09:33 AM.