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Chevy order tracking system
Thread Starter
Racer
Joined: Jul 2013
Posts: 359
Likes: 89
From: Jacksonville Florida
Chevy order tracking system
My car has been in the Chevy order tracking from queued, car is build and then the car is shipped category, which means it was sitting outside at 4D00 status code.
Today I check the Chevy site with my order number and state and it can't find my car? Has anyone else had this problem?
Could be a good sign that the status is changing to a real shipped code or someone stole my Stingray off the lot.
Please let me know if the web site works for you.
Today I check the Chevy site with my order number and state and it can't find my car? Has anyone else had this problem?
Could be a good sign that the status is changing to a real shipped code or someone stole my Stingray off the lot.
Please let me know if the web site works for you.
Intermediate
Joined: Jul 2013
Posts: 33
Likes: 0
Every time I try to put my state in it just comes back asking for the state again, so not working for me either. Have to call dealer I am hoping to be at 4150 at least which is invoiced, so I can start paper work.
Melting Slicks
Joined: Jun 2004
Posts: 2,130
Likes: 54
From: Granbury, Pecan Plantation TX
Yep, statement below is correct, seems the site is down for now.
Last edited by BRCC; Sep 17, 2013 at 04:25 PM.
Pro
Joined: Mar 2005
Posts: 671
Likes: 1
From: Kansas City Missouri
Yes, it returns nothing. I was told yesterday that I was at 3300 with a TPW of 9/30. I wish they wouldnp reinstate the GM connects site. It would save a lot of their employee's time if they would offer a display with more detail, reflecting the production code.
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Pro
Joined: Mar 2005
Posts: 671
Likes: 1
From: Kansas City Missouri
Thanks for checking on the status of your vehicle.
The details for your specific order number are not available at this time. Please check back soon or you can contact your dealer on the status of your order. You can also email faq@chevrolet.com to get additional information on your vehicle. Please make sure you include your name and order number in the email.
Enter Your Order Number
Select the State your Chevy Dealer is located in
The details for your specific order number are not available at this time. Please check back soon or you can contact your dealer on the status of your order. You can also email faq@chevrolet.com to get additional information on your vehicle. Please make sure you include your name and order number in the email.
Enter Your Order Number
Select the State your Chevy Dealer is located in
Drifting
Joined: Jul 2013
Posts: 1,974
Likes: 282
From: Bay Area California
Thanks
Instructor
Joined: Aug 2001
Posts: 179
Likes: 0
From: Shreveport LA
Thanks for checking on the status of your vehicle.
The details for your specific order number are not available at this time. Please check back soon or you can contact your dealer on the status of your order. You can also email faq@chevrolet.com to get additional information on your vehicle. Please make sure you include your name and order number in the email.
The details for your specific order number are not available at this time. Please check back soon or you can contact your dealer on the status of your order. You can also email faq@chevrolet.com to get additional information on your vehicle. Please make sure you include your name and order number in the email.
Pro
Joined: Mar 2005
Posts: 671
Likes: 1
From: Kansas City Missouri
I was told yesterday that my order was accepted by th BG plant and a tentative TPW of the week of 9/30. I have a Black Z51 3LT Coupe, Red interior, NPP, Auto, Red Calipers, Nav, Black Z51 wheels, license plate with standard roof.
Drifting
Joined: Jul 2013
Posts: 1,974
Likes: 282
From: Bay Area California
Not much in common other than 3-LT /Auto /Z51 package.! I got Cyber Grey, both roofs, chrome wheels, MRC , NNP, Jet black interior .
Race Director
Joined: Mar 2010
Posts: 16,028
Likes: 831
Hey y'all,
We are very happy to report that we have begun shipping your 2014 Corvette Stingray! We know that you are very anxious for its arrival and we want to do everything we can to provide you with the most up to date information. We took note that using the Chevrolet Tracker on Chevy.com was not providing the best information. We have temporarily shut the system down for tracking Corvette Stingray orders, and encourage you to contact faq@chevrolet.com , your dealer or our Customer Care Team. If you would like more information on how to contact any one of these sources, please let us know.
Kelly J.
Chevrolet Customer Care
We are very happy to report that we have begun shipping your 2014 Corvette Stingray! We know that you are very anxious for its arrival and we want to do everything we can to provide you with the most up to date information. We took note that using the Chevrolet Tracker on Chevy.com was not providing the best information. We have temporarily shut the system down for tracking Corvette Stingray orders, and encourage you to contact faq@chevrolet.com , your dealer or our Customer Care Team. If you would like more information on how to contact any one of these sources, please let us know.
Kelly J.
Chevrolet Customer Care
Racer
Joined: Apr 2013
Posts: 262
Likes: 0
From: Lake Worth Florida
Kelly - I have to vent here for a minute. While you seem to be trying to provide the best service you can, there is a total lack of consistency. Chat provided me a full 17 digit VIN, Marissa who answered your PM this weekend said there is no VIN assigned and she had no clue where I could have gotten the VIN. My dealer says there is no VIN in the system. Then after some pressing, Marissa said that perhaps the VIN could be correct as some agents from chat were reaching out to a special department and getting information that "was not in the system." She started by saying though that NO ONE can receive a VIN until they hit 3800 which we know from the forums is not true. I think all we are looking for is CONSISTENCY. If you want to PM me with some info, feel free my order is RDQMP3 in FL and 3400 according to GM'er.
Race Director
Joined: Mar 2010
Posts: 16,028
Likes: 831
Hi nsad,
I completely understand the need for consistency! Marissa and I are trying to provide y'all with as much information as we possibly can. If I had ordered a C7, I would want to know every step of her way to my garage! Marissa reached out to our internal resources last night on your behalf and I am awaiting a reply this morning. I will PM you with that information as soon as it is received.
Kelly J.
Chevrolet Customer Care
I completely understand the need for consistency! Marissa and I are trying to provide y'all with as much information as we possibly can. If I had ordered a C7, I would want to know every step of her way to my garage! Marissa reached out to our internal resources last night on your behalf and I am awaiting a reply this morning. I will PM you with that information as soon as it is received.
Kelly J.
Chevrolet Customer Care