As I wrote earlier, I mistyped. (Hell, I'm still getting over flu/pneumonia that I caught when I did the museum delivery on 12/11- that was nice I drove my car back 420 miles only to get wiped out a day later with 102 fever and out for a week)
I wanted to type crankshaft, and out came cam shaft.
never the less boys- when you are going to replace an engine, if that torque tube isnt perfectly aligned, you will get another dead engine.
For that matter, anytime you play with the tube, you're risking the engine if the grease monkeys dont pay attention.

 

I'm surprised that GM Customer Service hasn't jumped in on this one.

First things first, it isn't reasonable for the dealership to not be able to give you a time frame that their rep will be there to look at the car. He is either scheduled to come or not. You might try contact GM Customer Service directly so the issue is escalated now. It couldn't hurt to bring it to their attention.

Engine Replacement/Repair, Root Cause, Etc - it's all speculation at this point because you don't even know what's wrong with the car yet.

Getting the issue escalated beyond your local service department is step 1 -

Good luck to you -

 

for all you people saying it ok for them to replace the engine and leave this poor soul with a car thats worth 10k less you guys are idiots. If it was your brand new 2014 car and engine had to be replaced with a mark on warranty service you would not be taking it so easy.

Sir tell GM to get you a new car.

 

I'm surprised too. I was hoping Kelly would get involved yesterday, when she didn't I PM'd her (early) this morning.

The dealership has (twice) given me a time frame for the rep to show up. No explanation as to why he didn't. The last time frame was "before Christmas", which is why I left the car with them when heading out of town for a few days. Of course, I guess they would have kept it anyway...

 

With all the time you have been waiting to just get an answer,you could have gotten a new car. Is there any other dealer in your area??

 

I personally would not trust that the engine would be replaced exactly as the factory designed. Something might be off due to human error or laziness. Under no circumstances would I want a new engine. My stance would be either fix it without replacing the engine or I will turn in over to a friend of mine who is an attorney in hopes of getting a new car.

 

OK... This makes more sense. Although, I'd still say this isn't very good engineering on GM's part to make something as common as dropping the torque tube a serious issue. LOTS of people drop the torque tube for various maintenances and upgrades. Just replacing the clutch is now a big deal.

In any case, that article you pointed out shows there's a proper way to handle this. If the dealership doesn't handle it correctly, it's on them. But GM isn't going to warrant purchasing a new car for the customer simply because the GM dealership doesn't follow instructions.

One thing's for sure, if I run into a situation where my torque tube needs to be dropped, I'm going to talk to the Corvette specialist at my dealership ahead of time. Last time we spoke I got the impression he reads these things like entertainment reading. But I'll bring it to his attention still.

 

read your warranty agreement. the option to repair or replace components under warranty and how to carry out that process is up to the manufacturer, and getting a new car at your option is not part of the agreement until you get into a situation where repairs have been attempted and failed more than once. then at some point the lemon laws kick in, but many of you are seriously misguided about what the rights of the purchaser are prior to that point.

on another note, I would be surprised if the torque tube misalignment/crankshaft issue is widespread, but if it is, I will never own a c7 until and unless it is corrected. I don't want a car that requires surgical precision just to disconnect the torque tube from the engine and hook it up again.

 

GM probably has a C7 "chassis alignment pin set" to align the torque tube/ rear sub-frame when it's reassembled, but unfortunately the dealers probably don't have it or know.

 

No offense meant... all in good fun

Respectfully,

 

They may not buy the car back, but they may allow a generous trade in and extra cash so you are at a wash. Hope it all works out for you

 

Collectible Car?

 

none taken!
I've been out enjoying my new vert for the last couple of days now that its above freezing.
Tires actually are decent when its above 35- or at least they dont break loose just by trying to move from a dead stop.
600 miles, and its a great car so far.
It seems that after the 500 mark, not only do you lose the lower redline, but the car seems to be faster off the mark.
maybe its my imagination

 

Thanks, I though you're from down under and somehow affiliated with the Aboriginal tribes.

 

 

 

bottom line, if this car has a head bolt leaking coolant, then we may see more of this...........uh boy..........whats next??? some of the vette veterans are still worried about valves............sucks so yea, I would be pissed, but its been said maybe to wait a bit before paying top dollar for test vehicles. sorry for your troubles, im sure it will be ok, its all just nuts and bolts. they all fix the same way as always.

 

That's clearly GMs concern, and why they want the whole engine back. I recall a few reports of a red fluid being found, but in those cases it was near one of the wheels so I don't think it was the same thing.

I'm not too worried about the new engine (aside from the diminished value), I just want my car back :-)

 

Just thought I'd post an update on this. Ignoring the advice of most people on this thread (and most people I've told about the new engine), I decided not to push for a buyback. Customer service did contact my dealer, who called me and asked what they (GM) could do to make me happy. I told him I'd like a GMPP; while that wouldn't make up for the diminished value of the car, it would at least alleviate any fears I had about keeping the car long-term.

I said above, "I just want my car back". Well, it was another six weeks (seven all together), before I got it back. To be fair, a little over a week of that was when the car was in the body shop getting the passenger door alignment and some factory paint issues fixed. (No, not a repaint, except of the front left fender, where primer was showing through. They did fix a couple drips, and the missing paint under the CHMSL).

Last week I took the car in for the sixth time to have them work on the rattle in the dash. Once again I showed them the trim piece around the center display where it was coming from. This time, they investigated and determined it was coming from the trim piece around the center display :-). So I took it back in this past week to get the replaced.

I've been asking the dealership about the GMPP. They've been telling me there was nothing in writing, but it would be in the computer. When I was picking up the car this last time, the service manager told me I should be getting something in the mail from GM about the extended warranty. Well, I got it yesterday. Rather than give me the GMPP I requested, they simply extended the powertrain warranty another year and about 24K miles. The ultimate irony in that is, as far as I can tell, the coolant leak wouldn't be covered under the powertrain warranty.

15 years ago I had some warranty issues with a GMC truck, and swore I wouldn't deal with GM again. Obviously, I did, but hopefully this time I've learned my lesson. I still love the the Stingray, but I'm not at all sure I want to deal with it out of warranty.

 

Well, it is certainly disappointing that they did not give you the GMPP you asked for. However, if you are concerned about a longer warranty, you can still buy a GMPP. If interested, I suggest you contact Dennis Fichtner (member CeYaBye) - supporting vendor. They offer great GMPP pricing.