Originally Posted by Vetteman Jack

Sounds like you know which dealer to avoid and which to take your car into for service from now on.

Originally Posted by Dunga

So weather was great yesterday here in north Minnesota. Went to the garage to take out my car. Fire it up and the computer is buzzing at me. 6 psi in right rear tire. I got out to check it and there's this screw lodged in the groove. Ah Whattya gotta do! Stuff happens. I left it in the garage and took the other car.

Today I'm off. Got up and straight drove (in the honda) to the local dealership. I had checked in the past and they do sell and service corvettes. Went to service dept. no customers there. Couple of people on the phone. I waited till this lady looked up and saw me.

Chevy lady: Can I help you?
Me: yes. I have a flat right rear tire on my 14 stingray z51. I'm hoping you can help me.
Chevy lady: do you think you need a new tire or just a patch job?
Me: those are performance run flats. I'm pretty sure you're not supposed to patch them.
Chevy lady: no. Depending on the location you can patch them.
Me: ok. If you say so. It's in the second most external groove.
Chevy lady: well I won't be able to sit here and guess for you. I need to see. Why don't you drive it in.
Me: actually I left it at home. I can go bring it over.
Chevy lady: actually sir, we're too busy. Why don't you take it to tires plus or discount tire. They'll be able to help you.
Me: tires plus?? For real?
Chevy lady: ya. They'll help you better. If the need to order you a new tire tell them to call us and well order one and send it to them. Might take a few days!!

Right there all I can think of is wow! It is coz I didn't buy from them? Is it because it's a chevy?

I had purchased tire insurance from criswell with the car. I called them and filed the claim. Called criswell and Mike couldn't believe the treatment I got. Confirmed the tire shouldn't be repaired. Called onstar and they said I can drive it on a flat for 50 miles.

I'm new in town. Googled it and found a small dealership across the lake in Wisconsin. Called and confirmed they service chevy. Drove the vette there. Small dealership with a 3 car showroom. The main service guy was very courteous. Checked me in. Called the Michelin supplier in minneapolis and they're out of stock. The service manager ended up calling my tire insurance and they said they can get one shipped over. I was happy with the way they were trying to help me. The service manager said he'd keep my car indoors and the keys locked in his desk. I ended up ordering the carbon dash since my car is gonna sit there for a few days. One of the techs dropped me off home. I said thanks. He said it's my job!

Hope it all works out well. Two dealerships within 30 minutes of each other. Two different experiences.

Lesson of the day: get the flippin tire insurance. $500 paid for itself within 4 wks. Oh and if you have a crappy experience go to the next dealer and see.

Originally Posted by Alfie43

Interesting but unfortunate story. There are several Chevrolet dealerships within a 30 min drive from my house. The range of customer service runs the spectrum from bad to excellent. Yes, it pays to shop around. I'm glad it ended well for you.

We are the most over-insured and over-warrantied people in the world. I'll keep my $500 and take my chances. I drive 15K-20K miles annually and I haven't had a flat in decades. Hmmm...now that I said that, I better go out in the garage and check my tires :>)
Mariano