Tech unhappy about my car on Valet mode -"R" rated
11-08-2014, 07:27 PM
#41
Drifting
Legalities aside, tell the service advisor you are going to have valet mode on when you bring in the car. Full disclosure and puts everyone on notice up front. If they object, then take the car someplace else.
Any service department that lets an employee play the radio in my car for his entertainment is just not the image I think they want to me to walk away with. I notice the service advisor at the dealer that services my Cruze always turns off the radio after he gets in and starts it. Of course you don't know what happens after it's driven away. With all the noise in the typical service area I wonder if it is even possible to hear the radio.
Any service department that lets an employee play the radio in my car for his entertainment is just not the image I think they want to me to walk away with. I notice the service advisor at the dealer that services my Cruze always turns off the radio after he gets in and starts it. Of course you don't know what happens after it's driven away. With all the noise in the typical service area I wonder if it is even possible to hear the radio.
11-08-2014, 07:27 PM
#42
The legal nonsense - can I record, can't I?
Put it this way - people in this County don't care about moral or ethical and will cross legal if its a good story: What I mean is if you want to get your way with anything like this you let them know you will hand it over to the press - that's the only thing that seems to persuade people these days.
I think if you pay personal property tax on a car (MO), then its your personal property and you are within your rights to record anything and everything with or without consent. There is nothing worse than a piece of $#!T person who uses legal to bend ethical and moral -
Think of all the scumbags in this Country who get off because there was a legal loophole - think about it "You can't use that to incriminate me because I didn't know I was being recorded" are you f'n serious???
You know there is a problem in the system when doing something wrong isn't doing something wrong anymore if you didn't know you were getting caught red handed during the act.....
Put it this way - people in this County don't care about moral or ethical and will cross legal if its a good story: What I mean is if you want to get your way with anything like this you let them know you will hand it over to the press - that's the only thing that seems to persuade people these days.
I think if you pay personal property tax on a car (MO), then its your personal property and you are within your rights to record anything and everything with or without consent. There is nothing worse than a piece of $#!T person who uses legal to bend ethical and moral -
Think of all the scumbags in this Country who get off because there was a legal loophole - think about it "You can't use that to incriminate me because I didn't know I was being recorded" are you f'n serious???
You know there is a problem in the system when doing something wrong isn't doing something wrong anymore if you didn't know you were getting caught red handed during the act.....
Last edited by ncrowe; 11-08-2014 at 07:30 PM.
11-08-2014, 08:02 PM
#43
Pro
Like I said .... The tech stated He knew the Valet mode was active! ... If He was any kind of tech at all .... He would have known to keep His mouth SHUT! ..... You should print up a sign and laminate it, put it in the car and have it say:
"This Car Is Now In Valet Mode Anything You Say Can And Will Be Used Against You In A Court Of Law"
"This Car Is Now In Valet Mode Anything You Say Can And Will Be Used Against You In A Court Of Law"
11-08-2014, 08:41 PM
#44
http://www.rcfp.org/reporters-record...te-guide/texas
In short you can record the goings on in your car; if you are present or if one present party has given consent. You can not legally record it without consent if you are not present (essentially representing a present consenting party).
That being said, I obviously wouldn't be happy and would probably move my service work elsewhere. I'm from Texas and I agree with having the right to protect your property. Unfortunately, it appears you are on the wrong side of the legal argument for recording.
This is actually the reason why 2015 Vettes have a TSB to reflash the PDR system to not record in Valet.
In short you can record the goings on in your car; if you are present or if one present party has given consent. You can not legally record it without consent if you are not present (essentially representing a present consenting party).
That being said, I obviously wouldn't be happy and would probably move my service work elsewhere. I'm from Texas and I agree with having the right to protect your property. Unfortunately, it appears you are on the wrong side of the legal argument for recording.
This is actually the reason why 2015 Vettes have a TSB to reflash the PDR system to not record in Valet.
I'd like the option on and I'd like the ability to decline the update when I take delivery.
11-08-2014, 08:43 PM
#45
Two things.
1. The fix refered to in the TSB is to disable audio in Valet mode, I believe the video and telemetry will still be recorded. It's the audio portion that's against most state laws, they haven't caught up to video being widely available but give it time, the bleeding hearts will get that thrown out too.
2. The other question I would ask is why didn't the tech working on the car know Valet mode on a 2015 records on the PDR? The whole "corvette" specialist crap both GM and the dealers spout seems more and more like a myth than reality based on some of the things I've read.
1. The fix refered to in the TSB is to disable audio in Valet mode, I believe the video and telemetry will still be recorded. It's the audio portion that's against most state laws, they haven't caught up to video being widely available but give it time, the bleeding hearts will get that thrown out too.
2. The other question I would ask is why didn't the tech working on the car know Valet mode on a 2015 records on the PDR? The whole "corvette" specialist crap both GM and the dealers spout seems more and more like a myth than reality based on some of the things I've read.
11-08-2014, 08:53 PM
#46
Burning Brakes
Recently I asked for opinions re: service dept's in AZ. I've received several replies, for which I'm very grateful, however, evidently the thread has been eliminated. The OP's post is an example of exactly why I've asked for input. Possibly some comments were deemed objectionable, however, I've found all replies invaluable in making decisions after I have my car delivered. Thus far I feel I know where NOT to take it.
11-08-2014, 09:01 PM
#47
While that is true for some court cases, I'm thinking the OP just wants the dealership to do something about it.
If you think this is something, on the M4 forum, a guy took his in for the 1200 mile inspection and his GOVideo recorded the tech hitting 100 mph in a 45 mph zone on an extended test drive. He wasn't too upset but he did show the video to the service manager.
If you think this is something, on the M4 forum, a guy took his in for the 1200 mile inspection and his GOVideo recorded the tech hitting 100 mph in a 45 mph zone on an extended test drive. He wasn't too upset but he did show the video to the service manager.
11-08-2014, 11:12 PM
#51
Drifting
http://www.rcfp.org/reporters-record...te-guide/texas
In short you can record the goings on in your car; if you are present or if one present party has given consent. You can not legally record it without consent if you are not present (essentially representing a present consenting party).
That being said, I obviously wouldn't be happy and would probably move my service work elsewhere. I'm from Texas and I agree with having the right to protect your property. Unfortunately, it appears you are on the wrong side of the legal argument for recording.
This is actually the reason why 2015 Vettes have a TSB to reflash the PDR system to not record in Valet.
In short you can record the goings on in your car; if you are present or if one present party has given consent. You can not legally record it without consent if you are not present (essentially representing a present consenting party).
That being said, I obviously wouldn't be happy and would probably move my service work elsewhere. I'm from Texas and I agree with having the right to protect your property. Unfortunately, it appears you are on the wrong side of the legal argument for recording.
This is actually the reason why 2015 Vettes have a TSB to reflash the PDR system to not record in Valet.
It's not that it's "illegal", it just can't be used in court.
11-09-2014, 02:25 AM
#54
Team Owner
First off, the recording isn't admissible in a court of law, seeing as how there's no legal matters going on, just civil, the law does not apply. Second, people are recorded on Youtube all the time without them being aware, people take vids of my car all the time, there's absolutely nothing I or the courts can do about it. Third all OP has to do if it ever went to court, which it wouldn't, is say "Valet mode records, wow, you learn something new everyday", simple.
Play the recording for the GM and tell him either f'khead gets reprimanded or the recording goes straight to Youtube with all the info necessary to put some bad light on the dealership.
Play the recording for the GM and tell him either f'khead gets reprimanded or the recording goes straight to Youtube with all the info necessary to put some bad light on the dealership.
11-09-2014, 06:30 AM
#55
I'm glad the tech is getting some re-training on customer service or whatever they want to call it. Even if he still has those feelings about not being able to listen to the radio keep it to himself. Talk like that brings other employees down and they will all think it's ok to talk bad about customers.
As far as the legal stuff, I don't think Chevy's lawyers would have approved something called "valet mode" that records people if it was illegal to do so. It's for our protection if the car is damaged by someone that we trust to take care of it like a mechanic or valet. Especially valet since on the little ticket it says they're not liable for damage, but if you have record of blatant negligence it's in your favor. They don't want stuff like that going on youtube or tripadvisor.
I'm glad the service manager handled the situation for you.
As far as the legal stuff, I don't think Chevy's lawyers would have approved something called "valet mode" that records people if it was illegal to do so. It's for our protection if the car is damaged by someone that we trust to take care of it like a mechanic or valet. Especially valet since on the little ticket it says they're not liable for damage, but if you have record of blatant negligence it's in your favor. They don't want stuff like that going on youtube or tripadvisor.
I'm glad the service manager handled the situation for you.
11-09-2014, 07:58 AM
#56
11-09-2014, 09:47 AM
#58
Melting Slicks
Member Since: Jul 2014
Location: Bonita Springs Florida
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I'm going to follow this thread too
Agreed, the guy should get fired on the spot (or perhaps sent to anger management classes and then closely supervised). Not sure the dealership would want to invest that time or money for that.
It goes to his mental stability and apparent anger issues. Ranting like he did because he couldn't listen to a radio......Then threatening to do damage to a customer's car because he can't listen to the radio.....
Recorded or not, it's an unstable and potentially destructive person trusted with others property.
How could any dealership keep someone like that in their employ (without some punitive actin being taken)?
Agreed, the guy should get fired on the spot (or perhaps sent to anger management classes and then closely supervised). Not sure the dealership would want to invest that time or money for that.
It goes to his mental stability and apparent anger issues. Ranting like he did because he couldn't listen to a radio......Then threatening to do damage to a customer's car because he can't listen to the radio.....
Recorded or not, it's an unstable and potentially destructive person trusted with others property.
How could any dealership keep someone like that in their employ (without some punitive actin being taken)?
Last edited by 1SG_Ret; 11-10-2014 at 10:17 AM.
11-09-2014, 09:54 AM
#59
Le Mans Master
Just curious if it would have been possible for the tech to remove the SD card, walk it over to his pc and format it after he was done. Evidence gone. If this is possible look for this to be common practice at some dealerships. When the customer complains the response will be "Gee I don't know why your PDR is not recording maybe you have a defective memory card." 
11-09-2014, 10:25 AM
#60
Drifting
My understanding is that the glove box where the SD card is located is locked in valet mode. Doesn't mean the tech couldn't defeat the lock or valet mode with a Tech II but that would be suspicious.
If the owner states up front that the car will be in valet mode when he brings it to the service advisor for service, then everybody will be on notice and any such shenanigans will have to have a credible explanation.
If the owner states up front that the car will be in valet mode when he brings it to the service advisor for service, then everybody will be on notice and any such shenanigans will have to have a credible explanation.