GM Survey (?)
Thread Starter
Racer
Joined: Jan 2015
Posts: 460
Likes: 119
From: Winchester OR
GM Survey (?)
I took delivery of my 2015 C7 on Oct 24th last year. My dealer said I would be getting a survey from GM concerning things like buying experience and service, etc. I have not yet received a survey of any kind. Anybody received a survey? Or not? Are we supposed to?
Burning Brakes
Joined: Mar 2010
Posts: 1,016
Likes: 250
If you haven't gotten it, and your salesperson isn't bugging you about it, that's odd. Dealers generally put the not-so-subtle pressure on you to rate them fully satisfied on everything. I wouldn't worry about not getting the survey, however.
Safety Car
Joined: Oct 2014
Posts: 3,543
Likes: 854
I sure am glad I didn't get a survey......and so does the dealership.
Here's my grades that would have went on a survey:
Salesman: F
Salesman Communication: F
Salesman Providing Factual Information: F
Finance Mgr trying to sell a GMPP Warranty to customer: F
Dealership owner trying to resolve issues: B
New Car Mgr who worked his a$$ off to save the sale and please a customer: A+
Delivery Driver: A+
Follow Up after the sale by Salesman & Dealership: F
Final Price off current MSRP: A+
Here's my grades that would have went on a survey:
Salesman: F
Salesman Communication: F
Salesman Providing Factual Information: F
Finance Mgr trying to sell a GMPP Warranty to customer: F
Dealership owner trying to resolve issues: B
New Car Mgr who worked his a$$ off to save the sale and please a customer: A+
Delivery Driver: A+
Follow Up after the sale by Salesman & Dealership: F
Final Price off current MSRP: A+
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Pro
Joined: Dec 2012
Posts: 642
Likes: 144
From: Chandler AZ
I have had about 4 surveys. I finally got irritated with the last person who called me and asked them to remove me from the list or mark me as do not call. How many times are they going to ask me to answer the same questions? I am happy to help out once or twice but anything further is overkill in my opinion.
Race Director
Joined: Jan 2014
Posts: 10,709
Likes: 7,102
From: Fulshear, TX
I've had more surveys from the dealership and GM/Chevy than I know what to do with. For a while there, it seemed like I was getting at least one a day about something. I've done them all though, I figure even if it helps a little they're worth doing.
Melting Slicks
Joined: Jul 2014
Posts: 2,195
Likes: 479
From: Bonita Springs Florida
Yes two. Typical email dealership survey asking about treatment and so so on during the buying process.
Second was email survey later from GM asking similar questions and also car related.
Second was email survey later from GM asking similar questions and also car related.
Race Director
Joined: Sep 2013
Posts: 11,825
Likes: 2,477
From: Ft Lauderdale
Tech Contributor
If you like your sales guy and sales manager , you have to answer the "delivery survey" with 100% across the board, the survey can be up to 25% of their total income and bad surveys kill them. It's really unfair, no other person in the dealership gets ranked on it ( usually) and the sales guy can take it in the shorts for somebody else's screw up. And you can't say they were "pretty" good. That's a fail. The scoring equivalent to high school is 100% on the survey gets him an A+ and anything else is a "D"...very unfair but it's an industry std for 15 years...Thank JD Power for this mess....
Instructor
Joined: Oct 2014
Posts: 155
Likes: 8
got an E mail with extensive list of questions,
particularly about quality (from paint to interior finish, quite extensive and detailed) about 4 weeks after taking delivery
