Has anyone had an alignment covered under warranty? I thought I heard it was covered but my local dealer is saying it isn't. My car tracks straight but the steering wheel angle feels a little off. It's a 2015, 5 months old with 1150 miles on it.

 

My car was pulling right on the drive home from the Museum. Got a free alignment when I got home. There lots of threads discussing this.

Here's one: https://www.corvetteforum.com/forums...alignment.html

 

I took mine to the dealer just before the 6 month old timeframe. It was within specs so no adjustment was required. Your dealer is wrong, good luck getting him to do it without trying to charge you.

 

So I just spoke to James the service manager at MacMulkin where I brought the car. He said they would do it for free and the other dealer isn't being helpful trying to charge me. MacMulkin is 4 hours and 270 miles from me so it looks like I'm out of luck.

 

I would go to another dealer. I had my 12 GS done twice under 5000 miles for excessive tire wear and my 15 done for a slight pull to the left. No questions asked, dealer said under warranty N/P.

 

Warranty under 6,000 miles with noticeable problems (tire wear, pulling, steering wheel angle).

 

It would be great if the dealer knew this, they just quoted me $389.99 for the alignment... lmfao

 

Reference the attached page out of the GM warranty booklet. Alignments are covered under the new car warranty up to the 7,500 mile mark. After 7,500 miles it then becomes a maintenance item not covered by the warranty.

 

Thanks for posting this info from the warrenty booklet. I sent ******Chevrolet Customer Service a link to this thread so they can help get my dealer upto speed on the alignment warranty.
Chevrolet Customer Service please feel free to reply to this thread****** I'm supposed to drop the car off with the dealer tomorrow and I'd like to know where I stand.

 

FYI, When I took mine in they said if it was "in alignment" it was on my dime. The left front was wacked out so it was covered.

Copy post number 3 for the correct alignment numbers. My guy did not have the updated numbers in this alignment machine.
https://www.corvetteforum.com/forums...alignment.html

 

John, that is pure BS in the dealers part and I would go straight to the Service Department Manager. Probably 20% of the problems customers go in with end up being unable to duplicate. And they sure don't get charged for something the technician couldn't find.

 

I've been in contact with Steph B, from Chevrolet Customer Care. She has seen this thread and post 8 from the warrenty booklet stating my alignment is covered under warranty. She said she will be in contact with the dealer, Atlantic Chevrolet - Bayshore NY. I don't understand the confusion. I only have 1150 miles on the car and it's 5 months old. Referencing the warrenty booklet I should be covered free of charge, it's written very clearly in black and white.

 

You need to think about what a warranty is for. It's for fixing defects, not catering to every customer's whim. If there's nothing wrong with your car, they're not going to do an alignment just because you want them to. It's no different than going to the dealer and saying "there's nothing wrong with my radiator, but since it's covered under warranty I want a new one." Not going to happen.

Now then, if your car is pulling to one side, or your tires wearing unevenly, then yes, they should do an alignment for free in the first 7500 miles. But not just because an owner thinks they should, or because the warranty booklet says alignment is covered.

 

As I posted earlier my steering angle is off..

Here is the latest update between Chevrolet Customer Care and the dealer... unbelievable

Good morning Eric,

I just got off the phone with Michelle Solak at Atlantic Chevrolet for clarification on your upcoming appointment. I was advised that she contacted the GM Warranty Manager and alignments aren’t covered at such a low mileage on a vehicle, as it is still in the break in period. She said your car will have to go on the alignment machine at the dealership to be officially diagnosed and she can move forward from there. I did explain that page 12 of the 2015 Chevrolet Warranty Guide said alignments are covered up to 7,500 miles, and that your vehicle falls into this category. Again, the dealership will have to look at your car to assess its alignment needs as they are in the best position to address this concern. If you have any additional questions, I recommend contacting Michelle as she will be able to explain this in further detail. I will be sure to touch base with you following your appointment.


Steph B
Chevrolet Customer Care

 

So I guess they won't do the alignment that is clearly covered in the only time period it is covered...
Then after I wait longer with more milage they will say I waited to long..wtf!!!

 

To me it just sounds like they aren't going to commit to an alignment until they get it on the machine to see if it actually needs one.

"...your car will have to go on the alignment machine at the dealership to be officially diagnosed..."

The GM rep did re-iterate to them that if the diagnosis says it needs an alignment, then its covered.

"..alignments are covered up to 7,500 miles, and that your vehicle falls into this category..."

From there I'm not sure why the dealership would fight it. They have been told that if it needs an alignment, GM will cover it under warranty right? No skin off their nose???

 

Maybe I'm crazy... The steering angle is a little off and I understand if I tech has to look the car over. I requested an alignment that is covered in the page 12 of the warrenty booklet. The dealer said no, it not covered and they want to charge me $389. I just want the deal to agree that an alignment is covered. Now they say the cars suspension isn't settled yet and the warrenty won't cover the alignment. So is it me, am I the crazy one? Here is the latest pm from Chevrolet Customer Care

My name is Greg, and I am one of the supervisors here on the social team. I am very sorry to hear that you are satisfied with the handling of your case. I did review it and I do see that Stephanie has been in contact with Michelle at the dealership. Michelle has been in touch with her warranty contact and provided us with the information that the vehicle is still within the break in period for the vehicle and that could be what is causing this. Ultimately she would need to have the vehicle on the alignment machine to diagnose and determine next steps. We are not technicians, and rely heavily on our contacts at the dealership as they are able to assist with the vehicle directly. Stephanie informed me that you do have an appointment tomorrow and that you will dropping off the vehicle this afternoon. At this time, we would need to wait for a diagnosis from the dealership to gather next steps. I did see that you have also called in and spoke to one of our call center agents in regard to this case. Please know that Stephanie and the Customer Experience Manager are working closely together, as well as with other resources to make sure that the appropriate actions are taken. I will be sure to have Stephanie follow up with Michelle after your appointment tomorrow to gather the information about the diagnosis. If we can assist any further please don’t hesitate to let us know.*

Gregory W.
Performance Leader
Chevrolet Customer Care

**

 

I'm probably more sensitive than most to the steering wheel angle being off, so I understand your situation. That said, I'd like to know how much it's off. Is it actually more than the figure in the alignment specs?

Mine was off about five degrees after I had an alignment done, but the dealer said it was "within specs". Rather than deal with them, I fixed it myself by lengthening one tierod end, and shortening the other the exact same amount.

I did some math beforehand, so I got the adjustment right on the first try. It only took me about ten minutes, including getting the car up on ramps. Car drives fine, there's no unusual tire wear, and the steering wheel is right where it's supposed to be when I'm cruising.

 

I'd say it's off by around 5* ... The spec for steering angle is +or- 3.5*.

So I just dropped the car off at the dealer with a copy from the warrenty booklet show in post #8 here. That document seemed to help but they were saying there GM warrenty contact person wouldn't cover me until 1500 . So after they read the document from post 8 a few more times they agreed to do the alignment and fight it out with their GM warranty contact.

 

Three and one half degrees gives you an offset of about 1/2" at the rim of the steering wheel. Five degrees would be an offset of about 3/4", right?

The variations in road crown in some places probably requires more driver correction than 1/2", but I'd want it closer to straight up on the average road, too.

It's a quick easy fix once it's on the alignment machine if everything else is OK. It's certainly less time and effort than getting the car set up on the machine.