Is GM ignoring Bluetooth issues?
Thread Starter
Drifting
Joined: Dec 2013
Posts: 1,519
Likes: 212
From: FL
Is GM ignoring Bluetooth issues?
E mailed GM Customer support twice one week apart and sent PM on this forum and have had no reply. It is concerning blue tooth connectivity issues with the IPhone.
They have been excellent on other concerns including my A8 issues but not open about this issue.
BTY Apple 9.3 was not a fix
They have been excellent on other concerns including my A8 issues but not open about this issue.
BTY Apple 9.3 was not a fix
Last edited by Richard Ames; Mar 24, 2016 at 10:08 PM.
Le Mans Master
Joined: Jul 2015
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From: Northern California
St. Jude Donor '15
I don't really think this last issue was theirs. From what I read, Apple changed the Bluetooth version (or something like that) which borked a whole bunch of Bluetooth things related to the iOS. iOS 9.3 has my iPhone working like it's supposed to again.
Moderator
Joined: Feb 2006
Posts: 39,080
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From: DFW Area TX
Richard, could you be more specific on what Bluetooth issues you are having? A number of members started having BT issues with iOS 9.2.1 and their problems have been resolved with iOS 9.3. Would really like more information about your issues to see if they are similar or completely different.
Le Mans Master
Joined: Mar 2007
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From: Crossville Tennessee
Same here. Mine works fine now. 
2009 ZR1 SN 1166
Joined: Jan 2006
Posts: 1,654
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From: Toronto Ontario
I'm confused. I get my car tomorrow and have been holding off on updating to 9.3 on the assumption that the update is the issue. ? Is it just hit and miss with the software update? I have an iPhone 6
Last edited by BT ZR1; Mar 25, 2016 at 06:12 AM.
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Thread Starter
Drifting
Joined: Dec 2013
Posts: 1,519
Likes: 212
From: FL
Richard, could you be more specific on what Bluetooth issues you are having? A number of members started having BT issues with iOS 9.2.1 and their problems have been resolved with iOS 9.3. Would really like more information about your issues to see if they are similar or completely different.
Shows "Richards IPhone Disconnected" then "Richards IPhone Connected" message multiple times while driving. Have not used it yet to see if the media source changes to Bluetooth as before.
Burning Brakes
Joined: Oct 2009
Posts: 1,004
Likes: 68
From: Cincinnati OH
I get this quite a bit as well and am on an Android platform Galaxy S6. It will work perfect for a week and then I'll have trouble with it connecting and disconnecting. Doesn't matter if the phone is plugged in or not when trying to access Pandora.
Drifting
Joined: Sep 2012
Posts: 1,443
Likes: 116
From: No Longer in CA! NV
Yep... 9.3 corrected the issue I was experiencing (music source change after disconnects call), as most others have reported.
My Bluetooth connection is solid - have not experienced any disconnects. Sorry you are - I can understand the frustration that would cause.
My Bluetooth connection is solid - have not experienced any disconnects. Sorry you are - I can understand the frustration that would cause.
Melting Slicks
Joined: May 2001
Posts: 2,596
Likes: 120
From: East Tennessee
It could be the car or the phone. I use an iphone 6 and 5s, the 6 will sometimes do what you describe, I keep it on my left side. It will also break up when streaming bluetooth. If I put the 6 in the center cupholder it works fine. The 5s is fine no matter where irs located.
In my truck ('15 GM) the 6 works fine. But on my boat the 6 will never connect if I have it on me at the helm and the 5s works fine.
I would try another phone for a bit if possible, it could be the bluetooth receiver in the car as well but its easier to try another phone vs try another car. If another phone has similar issues then I would talk to the dealer.
In my truck ('15 GM) the 6 works fine. But on my boat the 6 will never connect if I have it on me at the helm and the 5s works fine.
I would try another phone for a bit if possible, it could be the bluetooth receiver in the car as well but its easier to try another phone vs try another car. If another phone has similar issues then I would talk to the dealer.
Drifting
Joined: Sep 2000
Posts: 1,633
Likes: 279
From: Dallas TX
I have no issues with BT connectivity but after iOS 9.2.1 came out, my iPhone 6S would switch to BT music audio after any "phone event" (text message, phone call, navigation announcement, etc.), instead of going back to the original music source.
I updated to 9.3 and haven't been able to test yet whether all those events cause the same problem, but it does not fix the issue with the Escort Live app. This app connects with the radar detector and generates both visual and audio warnings. Now after every warning message, the radio quits playing and I have to select the radio button to get music playing again. It's frustrating enough that I no longer use the Escort Live app. This may be related to the fact that the iPhone is connecting to both the car and the radar detector via BT simultaneously. But prior to iOS 9.2.1, everything worked correctly.
It's interesting times we live in when a cell phone operating system "breaks" our cars...
I updated to 9.3 and haven't been able to test yet whether all those events cause the same problem, but it does not fix the issue with the Escort Live app. This app connects with the radar detector and generates both visual and audio warnings. Now after every warning message, the radio quits playing and I have to select the radio button to get music playing again. It's frustrating enough that I no longer use the Escort Live app. This may be related to the fact that the iPhone is connecting to both the car and the radar detector via BT simultaneously. But prior to iOS 9.2.1, everything worked correctly.
It's interesting times we live in when a cell phone operating system "breaks" our cars...
Moderator
Joined: Feb 2006
Posts: 39,080
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From: DFW Area TX
Can you try somebody else's iPhone to see if it also suffers the same issue in your car? That would help diagnose the condition as related to your car as opposed to your phone.
Thread Starter
Drifting
Joined: Dec 2013
Posts: 1,519
Likes: 212
From: FL
Thanks for the explanation. I suspect that it is an issue with your iPhone BT transmitter. My iPhone 6s connects with my car when the phone is inside and my car is anywhere within 50 feet of my house. Never have any issue with disconnecting when the phone is in the car.
Can you try somebody else's iPhone to see if it also suffers the same issue in your car? That would help diagnose the condition as related to your car as opposed to your phone.
Can you try somebody else's iPhone to see if it also suffers the same issue in your car? That would help diagnose the condition as related to your car as opposed to your phone.
Burning Brakes
Joined: Feb 2008
Posts: 1,192
Likes: 130
From: Senoia Ga
E mailed GM Customer support twice one week apart and sent PM on this forum and have had no reply. It is concerning blue tooth connectivity issues with the IPhone.
They have been excellent on other concerns including my A8 issues but not open about this issue.
BTY Apple 9.3 was not a fix
They have been excellent on other concerns including my A8 issues but not open about this issue.
BTY Apple 9.3 was not a fix
Thread Starter
Drifting
Joined: Dec 2013
Posts: 1,519
Likes: 212
From: FL
Thanks for the explanation. I suspect that it is an issue with your iPhone BT transmitter. My iPhone 6s connects with my car when the phone is inside and my car is anywhere within 50 feet of my house. Never have any issue with disconnecting when the phone is in the car.
Can you try somebody else's iPhone to see if it also suffers the same issue in your car? That would help diagnose the condition as related to your car as opposed to your phone.
Can you try somebody else's iPhone to see if it also suffers the same issue in your car? That would help diagnose the condition as related to your car as opposed to your phone.
Le Mans Master
Joined: Nov 2015
Posts: 7,382
Likes: 3,501
From: Lake Havasu City Arizona
Moderator
Joined: Feb 2006
Posts: 39,080
Likes: 17,935
From: DFW Area TX
I hope Apple is able to resolve your issue by either repairing or replacing your phone. It could be either the BT transmitter or receiver in the phone that is causing the connection to be lost.