Dealership warning....
Thread Starter
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Joined: Nov 2015
Posts: 84
Likes: 9
Dealership warning....
Took my 2016 Z for the airbag recall and a plug/patch in drivers front tire.
Now, I have used Oasis Chevy in Freehold, NJ before with zero issues. However this time, not so much.
Recall was done then some three hours passed and I knew it wasn't good when the service writer called me.
Damaged rim and destroyed tire trying to mount.
This was Thursday of last week, car still there.
Car has 6k miles on it and it is tracked. So I told them one new front tire isn't going to work. I am getting two at no cost and one new rim. They also had to take the rims and tires off site to accomplish this. Despite having the" newest" hunter tire machine.
They are doing the right thing but it is incredibly angering that Chevrolet can not service their own product. Embarrassing actually.
I fear this is something we have to live with as owners of American vehicles?
Anyonne is NJ that can recommend a competent Chevy dealer for service I'm all ears.
Now, I have used Oasis Chevy in Freehold, NJ before with zero issues. However this time, not so much.
Recall was done then some three hours passed and I knew it wasn't good when the service writer called me.
Damaged rim and destroyed tire trying to mount.
This was Thursday of last week, car still there.
Car has 6k miles on it and it is tracked. So I told them one new front tire isn't going to work. I am getting two at no cost and one new rim. They also had to take the rims and tires off site to accomplish this. Despite having the" newest" hunter tire machine.
They are doing the right thing but it is incredibly angering that Chevrolet can not service their own product. Embarrassing actually.
I fear this is something we have to live with as owners of American vehicles?
Anyonne is NJ that can recommend a competent Chevy dealer for service I'm all ears.
Racer
Joined: Feb 2012
Posts: 260
Likes: 42
From: Myrtle Beach, SC
Took my 2016 Z for the airbag recall and a plug/patch in drivers front tire.
Now, I have used Oasis Chevy in Freehold, NJ before with zero issues. However this time, not so much.
Recall was done then some three hours passed and I knew it wasn't good when the service writer called me.
Damaged rim and destroyed tire trying to mount.
This was Thursday of last week, car still there.
Car has 6k miles on it and it is tracked. So I told them one new front tire isn't going to work. I am getting two at no cost and one new rim. They also had to take the rims and tires off site to accomplish this. Despite having the" newest" hunter tire machine.
They are doing the right thing but it is incredibly angering that Chevrolet can not service their own product. Embarrassing actually.
I fear this is something we have to live with as owners of American vehicles?
Anyonne is NJ that can recommend a competent Chevy dealer for service I'm all ears.
Now, I have used Oasis Chevy in Freehold, NJ before with zero issues. However this time, not so much.
Recall was done then some three hours passed and I knew it wasn't good when the service writer called me.
Damaged rim and destroyed tire trying to mount.
This was Thursday of last week, car still there.
Car has 6k miles on it and it is tracked. So I told them one new front tire isn't going to work. I am getting two at no cost and one new rim. They also had to take the rims and tires off site to accomplish this. Despite having the" newest" hunter tire machine.
They are doing the right thing but it is incredibly angering that Chevrolet can not service their own product. Embarrassing actually.
I fear this is something we have to live with as owners of American vehicles?
Anyonne is NJ that can recommend a competent Chevy dealer for service I'm all ears.
Last edited by cds62; Oct 3, 2016 at 02:14 PM.
Pro
Joined: Jun 2013
Posts: 738
Likes: 324
From: FL
5 years ago I had a vibration in my 2008 Z06. Went to many tire dealers and Chevy dealers only to find out most, if not all of them have no idea how to run the Hunter machines.
I finally called Hunter and asked them who is their "go to" guy when the other idiots can't solve a vibration problem. They gave me the name of a tire guy about 1hr and 15 min from my house. He solved the problem.
From my experience I conclude that 95% of those with high-tech" balancing machines don't know how to properly use them ... except to mount and dismount tires.
My point is that if they put on 2 new tires and a new rim, there is a pretty good chance they will also give you a vibration...AT NO EXTRA COST!
I finally called Hunter and asked them who is their "go to" guy when the other idiots can't solve a vibration problem. They gave me the name of a tire guy about 1hr and 15 min from my house. He solved the problem.
From my experience I conclude that 95% of those with high-tech" balancing machines don't know how to properly use them ... except to mount and dismount tires.
My point is that if they put on 2 new tires and a new rim, there is a pretty good chance they will also give you a vibration...AT NO EXTRA COST!
Le Mans Master
Joined: Aug 2015
Posts: 8,243
Likes: 4,617
From: Southwest Florida
I don't upstand the OP's post or complaint against this dealer. In fact he should be singing their praises!
Sure they screwed up but they are standing behind their screw up. He is getting TWO NEW TIRES AT NO COST AND A NEW WHEEL.
We all experience screw ups. What I have always say to people, even to those who screwed up, "It's not about the screw up it's what you do to rectify it".
Talk about ungrateful!
Last edited by Maxie2U; Oct 3, 2016 at 11:30 PM.
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
I think I understand the OP's post: he is saying, beware! Just because they are doing the right thing AFTER THE FACT, they've obviously not got it down how to demount a runflat, or remount. How do I know? They're taking the tires and wheels somewhere else to have the work done.
Does that mean they will never know how to do the job? No. They might spend the extra training dollars and actually send techs to school to learn how to use the machine. Maybe and maybe not. How would you like the next car to have tires done be yours? Are ya' feelin' lucky today?
As to new machines, hi tech, and technicians---no different than all of us. How many use all or most of the features on our cars, our phones, our laptops, our tablets? Not many. That's why I've said for a long time, it's not the machine. It is all about knowledge, experience and having the finesse to mount/dismount the tires and wheels, runflat, truck, etc.
Does that mean they will never know how to do the job? No. They might spend the extra training dollars and actually send techs to school to learn how to use the machine. Maybe and maybe not. How would you like the next car to have tires done be yours? Are ya' feelin' lucky today?
As to new machines, hi tech, and technicians---no different than all of us. How many use all or most of the features on our cars, our phones, our laptops, our tablets? Not many. That's why I've said for a long time, it's not the machine. It is all about knowledge, experience and having the finesse to mount/dismount the tires and wheels, runflat, truck, etc.
Pro
Joined: Jun 2013
Posts: 738
Likes: 324
From: FL
I think I understand the OP's post: he is saying, beware! Just because they are doing the right thing AFTER THE FACT, they've obviously not got it down how to demount a runflat, or remount. How do I know? They're taking the tires and wheels somewhere else to have the work done.
Does that mean they will never know how to do the job? No. They might spend the extra training dollars and actually send techs to school to learn how to use the machine. Maybe and maybe not. How would you like the next car to have tires done be yours? Are ya' feelin' lucky today?
As to new machines, hi tech, and technicians---no different than all of us. How many use all or most of the features on our cars, our phones, our laptops, our tablets? Not many. That's why I've said for a long time, it's not the machine. It is all about knowledge, experience and having the finesse to mount/dismount the tires and wheels, runflat, truck, etc.
Does that mean they will never know how to do the job? No. They might spend the extra training dollars and actually send techs to school to learn how to use the machine. Maybe and maybe not. How would you like the next car to have tires done be yours? Are ya' feelin' lucky today?
As to new machines, hi tech, and technicians---no different than all of us. How many use all or most of the features on our cars, our phones, our laptops, our tablets? Not many. That's why I've said for a long time, it's not the machine. It is all about knowledge, experience and having the finesse to mount/dismount the tires and wheels, runflat, truck, etc.
Safety Car
Joined: May 2016
Posts: 4,488
Likes: 1,028
From: MN
I am really nervous about having the dealer change tires. Like the OP, mine claims to have the best equipment. On my last car the changing equipment was used carefully, but the rims were scratched removing the weights!
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Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
With ya till the last paragraph. "We" are not in the "business" of fixing peoples cars, laptops or wheel alignments. The dealer "is". Big difference here. That's why communications with other owners is important so that "we" can pick or choose who we do business and who we have to avoid.
I spoke to my local Coats franchisor/mfr. rep on the phone re a "safe" place to have tires/wheels done about seven years ago. If you heard what he had to say, you'd be worried, too.
My only suggestion for all of us, such as JonMN*, is talk to your local Corvette club and ask where they go and how OCD are they (the members) about their wheels/tires. Then, go there in person BEFORE you need work done and walk around, talk to the owner, etc. *BTW if you're anywhere near Mpls., I used to get great work done at Twin City Tire (the owner was always there, understood my concerns and puffed away on a pipe)---but very long ago, so you'll have to check their current rep.
Last edited by AORoads; Oct 3, 2016 at 03:32 PM.
Drifting
Joined: Aug 2015
Posts: 1,434
Likes: 183
From: Maple Ontario
Doesn't matter where you go, there is always the possibility of something going wrong. The fact that you are getting TWO new tires instead of one is a bonus and testament to this being a good dealer.
I just don't get all the excessive low profile tire crap.. 60..50..40..now 30 aspect ratios... it's just getting plain silly, and this is the result. seems that everyone needs a 40 series tire these days.. so they can bend/break their rims at the first pothole... and there are plenty of potholes to go around... total foolishness.
They should only allow certain dealers to sell service race cars like the Zo6/wZ07... so we don't hear stories like this...
I just don't get all the excessive low profile tire crap.. 60..50..40..now 30 aspect ratios... it's just getting plain silly, and this is the result. seems that everyone needs a 40 series tire these days.. so they can bend/break their rims at the first pothole... and there are plenty of potholes to go around... total foolishness.
They should only allow certain dealers to sell service race cars like the Zo6/wZ07... so we don't hear stories like this...
Pro
Joined: Feb 2015
Posts: 636
Likes: 60
Doesn't matter where you go, there is always the possibility of something going wrong. The fact that you are getting TWO new tires instead of one is a bonus and testament to this being a good dealer.
I just don't get all the excessive low profile tire crap.. 60..50..40..now 30 aspect ratios... it's just getting plain silly, and this is the result. seems that everyone needs a 40 series tire these days.. so they can bend/break their rims at the first pothole... and there are plenty of potholes to go around... total foolishness.
They should only allow certain dealers to sell service race cars like the Zo6/wZ07... so we don't hear stories like this...
I just don't get all the excessive low profile tire crap.. 60..50..40..now 30 aspect ratios... it's just getting plain silly, and this is the result. seems that everyone needs a 40 series tire these days.. so they can bend/break their rims at the first pothole... and there are plenty of potholes to go around... total foolishness.
They should only allow certain dealers to sell service race cars like the Zo6/wZ07... so we don't hear stories like this...
Instructor
Joined: May 2016
Posts: 161
Likes: 47
I recently had very good experience with tire repair at Discount Tire in FL on my C7 Z51 at
http://stores.discounttire.com/fl/jacksonville/FLJ-02/
Unfortunately there are no stores in NJ but they do have locations nationwide.
http://stores.discounttire.com/fl/jacksonville/FLJ-02/
Unfortunately there are no stores in NJ but they do have locations nationwide.
Drifting
Joined: Feb 2014
Posts: 1,922
Likes: 311
From: Gainesville, Ga
I've heard of other problems at Oasis. A friend of mine who's also a member here brought his Vette there only to find a rip in the seat and chunks of rubber under the rear rockers. He told me to avoid them at all cost.
That being said my car is now at Malouf Chevy/Cadillac in No. Brunswick getting a fuel pump replaced. They've done some minor warranty work for me in the past and have been very good.
That being said my car is now at Malouf Chevy/Cadillac in No. Brunswick getting a fuel pump replaced. They've done some minor warranty work for me in the past and have been very good.
Le Mans Master
Joined: Mar 2000
Posts: 9,127
Likes: 2,326
From: Pottsville, PA. USA Home Of America's Oldest Brewery Yuengling
Drifting
Joined: Jan 2012
Posts: 1,332
Likes: 557
From: Newport OR
I don't understand this post....sure the dealership made a mistake, but they are doing the right thing. Two new tires and a rim. How does the dealership rectifying an issue make them the bad guys?
