Lemon aid
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Heel & Toe
Joined: Jan 2017
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I know this advice won't help you OP in your current situation but this can be ia problem when people don't drive their vehicles before the statute of limitations runs on their vehicle (under the Lemon Law applicable to their respective state).Ask me how I know -- We bought a brand new 2009 Silverado Texas Edition truck and didn't drive it much at all. It had the 100,000 mile or 5 year power train warranty on the truck though so when the lifters and cam shaft went out the FIRST time, (it was past the LL in Texas but wasn't worried as hadn't tried to have it repaired for this problem before). Then this same problem happened again and GM repaired it once again. However, by the time the lifters and cam shaft were replaced the THIRD time, it was out of the 5 year or 100,000 mile power train warranty and didn't qualify for LL because of the time frame between when we originally bought the truck ,the repairs etc.
We bought our Chevy truck to use on trips with our travel traveler so we made the mistake of not driving it much thus the problem wasn't apparent until it was too late to qualify for GM buying it back under TEXAS LL! Anyways, this same problem happened a fourth time in 2015 then again a fifth time last year when we were actually on vacation ( had to replace the lifters cam shaft replaced again so out of our pocket ). In fact service rep at our local Chevy dealership said when we brought it back in that we needed to just fix it and trade the truck as this evidently was going to keep happening again and again --so we said we were done with this lemon truck... we traded it in last October on our friends 2012 F150 Platinum that he was trading in on another F150 at a FORD dealership. Our 2009 Silverado had about 66k to 67k miles on it and was 7 years old..my point is drive your vehicles as if there is a problem it should show up before you are out of your warranty period on your power train (our truck was covered twice by GM because of 100,000 power train warranty but now GM only has a 60,000 powertrain warranty). Anyways, we didn't drive our truck much and paid dearly for that mistake as this inherit problem with our truck would have shown up earlier than it did because we didn't drive it much !
We bought our Chevy truck to use on trips with our travel traveler so we made the mistake of not driving it much thus the problem wasn't apparent until it was too late to qualify for GM buying it back under TEXAS LL! Anyways, this same problem happened a fourth time in 2015 then again a fifth time last year when we were actually on vacation ( had to replace the lifters cam shaft replaced again so out of our pocket ). In fact service rep at our local Chevy dealership said when we brought it back in that we needed to just fix it and trade the truck as this evidently was going to keep happening again and again --so we said we were done with this lemon truck... we traded it in last October on our friends 2012 F150 Platinum that he was trading in on another F150 at a FORD dealership. Our 2009 Silverado had about 66k to 67k miles on it and was 7 years old..my point is drive your vehicles as if there is a problem it should show up before you are out of your warranty period on your power train (our truck was covered twice by GM because of 100,000 power train warranty but now GM only has a 60,000 powertrain warranty). Anyways, we didn't drive our truck much and paid dearly for that mistake as this inherit problem with our truck would have shown up earlier than it did because we didn't drive it much !
Melting Slicks
Joined: Mar 2006
Posts: 3,249
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From: Land of the free, home of the brave...
Of course! The OP is asking about Lemon Law rights as it pertains to out of state purchases. Members are responding the OP should contact a lawyer, understand LL time frame limits, etc. Another poster mentioned problems with his Silverado....
Drifting
Joined: Apr 2004
Posts: 1,342
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From: Raleigh/Cary NC
Thread Starter
Heel & Toe
Joined: Jan 2017
Posts: 15
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Just what do you think is happening? I'm trying to figure out how to get out of a really bad situation with the car I love. It's also nice to vent somewhere as it's really getting upsetting.
Thank you
Day 14, they took her apart again today, the situation which I have not disclosed is a rattling / banging from the rear of the car. They can not find out where it's from. Even with a TT replacement and everything that drops from the car you would think random luck would have fixed it as almost everything that moves back there comes out. Serious how many man hours and how many times will they take apart the car. They have taken out the shocks and driven it, the list goes on and on. They have been very nice about it and I with them. I'm not mad with the service dept, I believe they are doing the best they can, just upset about a situation with no clear ending and my car being taken apart daily.
I will say that at this point I'm ecstatic that I never modded the car other then some minor visuals. I'm sure this would all be on me had a blower been under the hood.
Day 14, they took her apart again today, the situation which I have not disclosed is a rattling / banging from the rear of the car. They can not find out where it's from. Even with a TT replacement and everything that drops from the car you would think random luck would have fixed it as almost everything that moves back there comes out. Serious how many man hours and how many times will they take apart the car. They have taken out the shocks and driven it, the list goes on and on. They have been very nice about it and I with them. I'm not mad with the service dept, I believe they are doing the best they can, just upset about a situation with no clear ending and my car being taken apart daily.
I will say that at this point I'm ecstatic that I never modded the car other then some minor visuals. I'm sure this would all be on me had a blower been under the hood.
Last edited by c7disaster; Jan 10, 2017 at 06:04 PM.
Thread Starter
Heel & Toe
Joined: Jan 2017
Posts: 15
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Day 15, we know nothing more then day 1, other then everybody agrees the car is not right.
I have decided to be patient, they do appear to be trying to fix it, I have their loaner which costs them so there has to be some motivation to get this rectified. If I start any form of process the car will end up in the back corner of the lot somewhere rotting. For the time being I feel it best to just let them keep on going. If and when the time comes that I need to take some legal action I'll probably go the BBB auto line route.
I don't think in my mind this car will ever be right after this, just to many surgeries to not have something messed up. If and when I ever get it back I'll probably end up moving it along way before I ever wanted to which totally sucks.
Keeping things on a positive note my carbon footprint has gone way down, the Cruze is getting an astonishing 38mpg on the same commute the vette was getting 18. Also I drive a lot less because the car is about as fun to drive as a Prius, maybe a bit better then that so when I go out it's just to get the job done and come home, zero reason to go have fun.
I really f'ing miss my vette.
I have decided to be patient, they do appear to be trying to fix it, I have their loaner which costs them so there has to be some motivation to get this rectified. If I start any form of process the car will end up in the back corner of the lot somewhere rotting. For the time being I feel it best to just let them keep on going. If and when the time comes that I need to take some legal action I'll probably go the BBB auto line route.
I don't think in my mind this car will ever be right after this, just to many surgeries to not have something messed up. If and when I ever get it back I'll probably end up moving it along way before I ever wanted to which totally sucks.
Keeping things on a positive note my carbon footprint has gone way down, the Cruze is getting an astonishing 38mpg on the same commute the vette was getting 18. Also I drive a lot less because the car is about as fun to drive as a Prius, maybe a bit better then that so when I go out it's just to get the job done and come home, zero reason to go have fun.
I really f'ing miss my vette.
Last edited by c7disaster; Jan 11, 2017 at 05:19 PM.
Drifting
Joined: Aug 2014
Posts: 1,497
Likes: 682
Day 15, we know nothing more then day 1, other then everybody agrees the car is not right.
I have decided to be patient, they do appear to be trying to fix it, I have their loaner which costs them so there has to be some motivation to get this rectified. If I start any form of process the car will end up in the back corner of the lot somewhere rotting. For the time being I feel it best to just let them keep on going. If and when the time comes that I need to take some legal action I'll probably go the BBB auto line route.
I don't think in my mind this car will ever be right after this, just to many surgeries to not have something messed up. If and when I ever get it back I'll probably end up moving it along way before I ever wanted to which totally sucks.
Keeping things on a positive note my carbon footprint has gone way down, the Cruze is getting an astonishing 38mpg on the same commute the vette was getting 18. Also I drive a lot less because the car is about as fun to drive as a Prius, maybe a bit better then that so when I go out it's just to get the job done and come home, zero reason to go have fun. I really f'ing miss my vette.
I have decided to be patient, they do appear to be trying to fix it, I have their loaner which costs them so there has to be some motivation to get this rectified. If I start any form of process the car will end up in the back corner of the lot somewhere rotting. For the time being I feel it best to just let them keep on going. If and when the time comes that I need to take some legal action I'll probably go the BBB auto line route.
I don't think in my mind this car will ever be right after this, just to many surgeries to not have something messed up. If and when I ever get it back I'll probably end up moving it along way before I ever wanted to which totally sucks.
Keeping things on a positive note my carbon footprint has gone way down, the Cruze is getting an astonishing 38mpg on the same commute the vette was getting 18. Also I drive a lot less because the car is about as fun to drive as a Prius, maybe a bit better then that so when I go out it's just to get the job done and come home, zero reason to go have fun.
I really f'ing miss my vette.Have you called them?
Last edited by Z06 1of38; Jan 13, 2017 at 01:50 PM.
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Racer
Joined: Jan 2017
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What about moving the car to a different dealer? You mentioned that your dealer was not competitive in pricing so likely they don't sell too many vettes. Just as likely their technicians are not as well versed as the techs from a high volume dealer. I doubt your car is the first and only vette to have this problem so someone out there probably knows what it is and how to fix it. There is a huge difference in a tech that is just a "parts changer" and one that can can truly diagnose problems.
Last edited by GR Jay; Jan 13, 2017 at 02:14 PM.
Melting Slicks
Joined: Oct 2016
Posts: 2,873
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What about moving the car to a different dealer? You mentioned that your dealer was not competitive in pricing so likely they don't sell too many vettes. Just as likely their technicians are not as well versed as the techs from a high volume dealer. I doubt your car is the first and only vette to have this problem so someone out there probably knows what it is and how to fix it. There is a huge difference in a tech that is just a "parts changer" and one that can can truly diagnose problems.
If the OP has not already called GM Customer Support and opened a case, they should do so immediately. GM is usually very good in these cases and will at some point either fix the vehicle satisfactorily or initiate discussions about repurchasing the vehicle. I have been involved in dozens of these situations and understand from the customer's standpoint just how frustrating it can be. I do though have faith GM will do the right thing even though it does take time.
Thread Starter
Heel & Toe
Joined: Jan 2017
Posts: 15
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Up untill the other day we pretty much talked daily, they thought they knew what it was and kept me informed, then when it they knew they didn't really know the service advisor informed me he wasn't going to call if they knew nothing further, understandable I guess but on my side I'd like to know whats being done.
I just came back from the dealer for a face to face, they state they have identified the area making the noise as the passenger side rear, they have take off the rear quarter panel and inspected everything, gave me a long list of the things they have done. The next on the list is to remove the sway bar (z51) and drive it without the sway bar. They also mentioned the axle as a possibility They have removed struts, check the tub, the body connections to the tub, the gas tanks, on and on.
This is a big dealer, nobody in FL is competitive with Kerbeck or The NH dealer, not even close. Guess the FL dealers just like taking advantage of people who don't know. The service manger, a very nice guy is a GM master mechanic, and corvette certified. A regional corvette rep was in town the other day and had a shot at diagnosing the problem, obviously he was wrong. I don't feel moving the car would be of any benefit.
Sooner or later it will most likely be resolved but in my mind the car will never be the same. Up until this I was over joyed with my car, loved the looks, driving it, everything about it, 2 years of no issues at all. Now I feel it's turned into frankencar, ripped apart and re assembled over and over again at the dealership. I pretty much want it gone now. Unfortunately there are not to may other cars in this price range that I like. The Jag F-type R come to mind but it's way more cash and the lack of a stick pretty much sucks.
I just came back from the dealer for a face to face, they state they have identified the area making the noise as the passenger side rear, they have take off the rear quarter panel and inspected everything, gave me a long list of the things they have done. The next on the list is to remove the sway bar (z51) and drive it without the sway bar. They also mentioned the axle as a possibility They have removed struts, check the tub, the body connections to the tub, the gas tanks, on and on.
What about moving the car to a different dealer? You mentioned that your dealer was not competitive in pricing so likely they don't sell too many vettes. Just as likely their technicians are not as well versed as the techs from a high volume dealer. I doubt your car is the first and only vette to have this problem so someone out there probably knows what it is and how to fix it. There is a huge difference in a tech that is just a "parts changer" and one that can can truly diagnose problems.
Sooner or later it will most likely be resolved but in my mind the car will never be the same. Up until this I was over joyed with my car, loved the looks, driving it, everything about it, 2 years of no issues at all. Now I feel it's turned into frankencar, ripped apart and re assembled over and over again at the dealership. I pretty much want it gone now. Unfortunately there are not to may other cars in this price range that I like. The Jag F-type R come to mind but it's way more cash and the lack of a stick pretty much sucks.
Last edited by c7disaster; Jan 13, 2017 at 03:21 PM.
Thread Starter
Heel & Toe
Joined: Jan 2017
Posts: 15
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That would be a really bad idea. With this much time and effort already spent, undoubtedly the dealer has opened a case with GM and is in constant contact with the tech center. They would be calling the shots as to what steps to take. Ultimately, if they can't find a solution remotely, they will usually send in a field engineer to have hands on in the process.
If the OP has not already called GM Customer Support and opened a case, they should do so immediately. GM is usually very good in these cases and will at some point either fix the vehicle satisfactorily or initiate discussions about repurchasing the vehicle. I have been involved in dozens of these situations and understand from the customer's standpoint just how frustrating it can be. I do though have faith GM will do the right thing even though it does take time.
If the OP has not already called GM Customer Support and opened a case, they should do so immediately. GM is usually very good in these cases and will at some point either fix the vehicle satisfactorily or initiate discussions about repurchasing the vehicle. I have been involved in dozens of these situations and understand from the customer's standpoint just how frustrating it can be. I do though have faith GM will do the right thing even though it does take time.
Last edited by c7disaster; Jan 13, 2017 at 03:26 PM.
Melting Slicks
Joined: Oct 2016
Posts: 2,873
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I have not made any contact with a lawyer or the BBB as of yet, I spoke with the manager regarding it and he did state that sooner or later GM will send in a specialist and get it fixed, it appears they are will to spend way more money fixing it then just offering a buy out. Thanks for the idea about GM customer support, I'll give it a shot.
Thread Starter
Heel & Toe
Joined: Jan 2017
Posts: 15
Likes: 1
They have to fix the vehicle whether they buy it back or not. It is a lot cheaper to fix it than to buy it back then fix it. Rest assured, it is a very rare car that cannot be fixed. Over the years I had most every major franchise and GM was heads above most of the others in eventually doing the right thing for the customer. File the complaint with GM Corporate and insist to the people you speak with that you want a buyback. If nothing else, they should readily extend your warranty when they do eventually fix it.
I did just get an update from the dealer, they state the rattle/knocking was gone with the sway bar removed and they are going to replace the sway bar links, car should be done on Monday but I have heard that line over and over so well see.
As stated before in this thread I'm not upset or unsatisfied with the dealer, I understand rattles can be tough. I am upset they my car has been through so much.
Thread Starter
Heel & Toe
Joined: Jan 2017
Posts: 15
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Well I think it's 21 days and I got my car back. Everything seems good for the short time I have driven it.
Dealers sticking with the torque tube as 1 issue and the sway bar as another. I think it's because they want payment from GM on both, my guess it was the sway bar from the beginning. Hoping no gremlins show up from this many surgeries but got to go with the flow for now. It is great having my car back, the cruze is a fine little car for what it is but nothing fun about it.
Thanks to all who inputted, learned some interesting facts along the way. You should check the lemon law in the state that you're buying a new car in and make sure your OK with their version, who would have ever thought or known.
Dealers sticking with the torque tube as 1 issue and the sway bar as another. I think it's because they want payment from GM on both, my guess it was the sway bar from the beginning. Hoping no gremlins show up from this many surgeries but got to go with the flow for now. It is great having my car back, the cruze is a fine little car for what it is but nothing fun about it.
Thanks to all who inputted, learned some interesting facts along the way. You should check the lemon law in the state that you're buying a new car in and make sure your OK with their version, who would have ever thought or known.