Is anybody having trouble logging in to the my chev app the last couple days it says in vehicle status upgrade now i have turned it off and turned it back on still the same thing and i have the basic plan until 2022

 

If you don't log in frequently start your car take it out of the garage and with the engine running UPDATE or refresh the app.

 

Yes, you need to call them and file a case!
Been dealing with them since Monday on 3 GM vehicles. Hours on the phone and no love. Now have 3 cases working with a 3-5 day wait until they figure out what they have screw up.

 

Damn, after seeing this post I updated my onstar app and lost the ability to check my gas levels and tire pressure. I called Onstar and although they gave it back to me for 3 months since I just signed up, they told me on the new version of the app, you lose access to the features to check gas/tire pressure. You will now have to pay for the feature with a different onstar package other than basic. I have an Android.

DON'T UPDATE YOUR APP!!! turn auto updates off so you can keep this feature.

For anybody that has a basic plan (no premium trial) and the old android version of the onstar
android app, let me know if you can check tire pressure/gas. I'm going to have to look for an old version of the app now if the old version lets you as based on what the rep told me.

 

Updated OnStar Remote link, My Chevrolet, My GMC, and My Cadillac aps two weeks ago and all was good until Monday morning. Now all I get is "vehicle status upgrade now " on all 3 vehicles, 2 are still under the new car premium trial.

 

guess if we have to pay now to get that now i might go ahead and get a roger smart drive thing you plug in

 

So lets see if we can find the old version of the app....

Anybody on the old version still have access to gas/tire info?

 

Boy, these guys really want to frustrate their customers!

I found some really old copies of the android app. I removed the current version of MyChevrolet and installed the older version or MyChevrolet and even the old OnStar app. The behavior is the same on the old version. No more Vehicle Status. I assume this means they killed it in their back end.

I send them a Support request but I am confident they will tell me I have to upgrade to a higher level of Onstar as this is no longer under the basic plan.

They SUCK!!!

Sorry, no joy using your procedure.

 

What Android Onstar version did you install? The newest is 3.9

I was able to download an old apk app version from the following site:
https://apkpure.com/onstar-remotelin....mobile.mylink

I do actually have access to the tire pressure/gas/range/oil but the Onstar rep said she was going to add 3 months back to my account since I had just signed up and I didn't have access to it when I checked.

Anybody else (not paying for a premium plan and has basic only) able to uninstall the new version 3.9 (if thats what you have) and reinstall version 2.2 from the link above to see if it gives you this data other than key fob features?

Give the app a bad review while you're at it:
https://apkpure.com/onstar-remotelin....mobile.mylink

 

I installed that version from the link, but sadly it would not let me logon - it wanted to force me to upgrade.

 

I signed into My Onstar app and it loaded My Chevy app.

 

wonder what is the cheapest package you have to get so the vehicle status will work?

 

I got a response from Onstar:

So I uninstall the MyChevrolet app, and reinstall. Now I lost the FOB controls - GONE! Also the choice for Vehicle Status is gone also.

These people are so F*CKING Crapulant!

 

chatted with on star today the basic plan does not get the vehicle status have to get at the least the protection plan which is 14.99 a month screw that just do without

 

OnStar... just another button to avoid when I adjust the mirror.

 

Onstar sucks!

But these twits just emailed me my monthly Diagnostic Report?

 

wonder if there is an aftermarket device that will do the same thing ?

 

Part of the "BASIC" plan included for 5 years. This also includes being able to send a destination to your in dash navigation if so equipped.

If you have OEM navigation in your car, you may check to see if you are able to send a destination to it from your smart phone.

OnStar Help & Support > Basic Plan

Services Included



The OnStar Basic Plan includes the following services (services may vary based on vehicle make, model and equipment):
•Select features of your vehicle's mobile app: Remotely start your vehicle (if factory installed), send a destination to your in-vehicle navigation screen, and lock or unlock your doors — all from your smartphone. Not just near your vehicle – but anywhere you have a wireless connection.
•Advanced Diagnostics: Every month, your vehicle can run a check of your engine, transmission, antilock brakes and more and email you the results in your Diagnostics Report. You can relax knowing your vehicle is checking up on itself and updating you on a regular basis. Plus, Diagnostic Alerts help take the guesswork out of day-to-day vehicle maintenance. Diagnostic Alerts inform you of any immediate vehicle issues.
•Dealer Maintenance Notification: Is it time for an oil change? A 60,000 – mile checkup? You'll always know because OnStar will email your vehicle Diagnostics Report to your dealer or preferred service professional, and the dealer will contact you to set up a service appointment.

 

i have the basic plan it says upgrade on the navigation part in the app and the vehicle status also

 

Call them and file a case...
They have replaced all features back until they come up with a fix.