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Already did they said the basic plan does not cover the vehicle status or navigation
If you have factory in dash navigation you should be able to send a destination to your unit from your smart phone. You need to talk to someone that understand what the features are. They are only trained to sell packages, not fix problems. Go to the link, read what is included and stand your ground with them. They are confusing the Turn by Turn Navigation from OnStar with the in dash navigation.
Skip the guy that answers the phone, move up the food chain to someone that knows the features.
If you have factory in dash navigation you should be able to send a destination to your unit from your smart phone. You need to talk to someone that understand what the features are. They are only trained to sell packages, not fix problems. Go to the link, read what is included and stand your ground with them. They are confusing the Turn by Turn Navigation from OnStar with the in dash navigation.
Skip the guy that answers the phone, move up the food chain to someone that knows the features.
I did that with no success. went to tier 2 supervisor and still got the run around.