GM drops the mic in an email about a Lemon Law claim
#21
Pro
I've had Lexuses (and Audi and Mercedes and BMW) before, they're no more problem-free than the current GMs. They just treat you better when they break, but they're not any better quality in my opinion. Am I really defending GM while they're screwing me? Yup, I guess I am.
#22
Le Mans Master
Thread Starter
Lexus has been ranked as the most reliable car brand by JD Power for a long time. Every year they're at the top of this list: http://www.jdpower.com/press-release...dability-study
It's not that this vehicle has been a lemon, it's that it's been serviced like one, because GM can't find parts for its own vehicles.
Rikhek has a thread of his own going on right now, 5-6 weeks in waiting on a water pump. Even a Lexus can have a water pump fail... they just put a new one on. That's the missing factor, not initial quality.
As it is I'm about 5 days short of having 15 in the eligibility window, I think. So I'm really a boundary case that would have been better handled by GM's goodwill, if they had any.
Last edited by davepl; 06-21-2017 at 12:15 PM.
#23
GM is playing a numbers game with you as many companies elect to do for the sake of profitability. They probably figured you were a likely lemon case and just assumed the worst and rather than help you now, they will just take the car back later. It might be maddening but they think (wrongly in my opinion) that they are smart.
#24
I only got my metal license plates in the mail on Saturday, and I see some some new paper tags in my very near future...
#25
Le Mans Master
That sucks. I am guessing this was the A8 automatic?
#26
I'm awaiting a final response today from GM regarding my lemon law case. I'm worried they're going to offer me something similar (e.g. free OnStar). What a joke.
Have you looked into the BBB Auto Line? That's how I got things moving along.
Have you looked into the BBB Auto Line? That's how I got things moving along.
#27
#28
Racer
Truth is **** happens, how the manufacturers deal with the client tells the story in my eyes.
With that said I'm done with Ford, but for more than one lemon, 2 as a matter of fact.... They were more concerned for profits, than the client.. I'm sure they're all the same....
#29
Well unfortunately if you were to boycott all of the car manufacturers that sold a lemon you'd probably be walking alot...
Truth is **** happens, how the manufacturers deal with the client tells the story in my eyes.
With that said I'm done with Ford, but for more than one lemon, 2 as a matter of fact.... They were more concerned for profits, than the client.. I'm sure they're all the same....
Truth is **** happens, how the manufacturers deal with the client tells the story in my eyes.
With that said I'm done with Ford, but for more than one lemon, 2 as a matter of fact.... They were more concerned for profits, than the client.. I'm sure they're all the same....
Still, a couple of my best friends here in Houston are die-hard Chevy guys. Yet, one of them had a catastrophic engine failure on a 2013 Camaro that made him go down the full stroker engine swap path. The other just had a transmission failure on his brand new 2016 Camaro. It's like "guys, why are you so apologetic over them? You don't own stock in the brand." I literally don't know a person that has owned a Chevy Camaro or Corvette longer than 15,000mi without a catastrophic core mechanical failure. As far as my sphere of friends, friggin DUCATI is a bastion of reliability by comparison. Let's think about that one for a sec.
Yes, 4 of us is statistically insignificant, I get that. But somebody else can work out the math, being a GM customer is just not for me.
Last edited by rogue3standingby; 06-22-2017 at 03:48 PM.
#30
So I have a vehicle that I think qualifies for Lemon Law (last trip to the shop was >30 days on that visit alone), but GM offered me only one year of OnStar for free. I declined. Here's their response!
General Motors realizes that a consumer not only purchases a GM vehicle because of its high quality, but also for the exceptional customer assistance that comes with that product. I apologize that the decision was not in accordance with your wishes, however, this is the final decision of General Motors and we will no longer address additional communications on this subject.
In other words, don't call us, and we won't call you.
I have five GMs newer than 2015, but I've got a feeling this is my last one. That's just a dick move, GM.
I'll stop by a LemonLaw website, there are tons of attorneys out there that do it for free, but I'd hoped to just deal with GM directly. No dice!
Anyone else run into this kind of hard attitude? Not exactly "exceptional customer assistance".
General Motors realizes that a consumer not only purchases a GM vehicle because of its high quality, but also for the exceptional customer assistance that comes with that product. I apologize that the decision was not in accordance with your wishes, however, this is the final decision of General Motors and we will no longer address additional communications on this subject.
In other words, don't call us, and we won't call you.
I have five GMs newer than 2015, but I've got a feeling this is my last one. That's just a dick move, GM.
I'll stop by a LemonLaw website, there are tons of attorneys out there that do it for free, but I'd hoped to just deal with GM directly. No dice!
Anyone else run into this kind of hard attitude? Not exactly "exceptional customer assistance".
#31
Melting Slicks
I work for Toyota manufacturing, I work with quality engineers all day long. We have a couple thousand of the new 2018 Camry's here on site that they are going over with a fine-toothed comb before launch. I know as well as anybody that any brand can have problems. I did the Lemon Law dance with BMW in Florida back in 2011 too (parasitic drain).
Still, a couple of my best friends here in Houston are die-hard Chevy guys. Yet, one of them had a catastrophic engine failure on a 2013 Camaro that made him go down the full stroker engine swap path. The other just had a transmission failure on his brand new 2016 Camaro. It's like "guys, why are you so apologetic over them? You don't own stock in the brand." I literally don't know a person that has owned a Chevy Camaro or Corvette longer than 15,000mi without a catastrophic core mechanical failure. As far as my sphere of friends, friggin DUCATI is a bastion of reliability by comparison. Let's think about that one for a sec.
Yes, 4 of us is statistically insignificant, I get that. But somebody else can work out the math, being a GM customer is just not for me.
Still, a couple of my best friends here in Houston are die-hard Chevy guys. Yet, one of them had a catastrophic engine failure on a 2013 Camaro that made him go down the full stroker engine swap path. The other just had a transmission failure on his brand new 2016 Camaro. It's like "guys, why are you so apologetic over them? You don't own stock in the brand." I literally don't know a person that has owned a Chevy Camaro or Corvette longer than 15,000mi without a catastrophic core mechanical failure. As far as my sphere of friends, friggin DUCATI is a bastion of reliability by comparison. Let's think about that one for a sec.
Yes, 4 of us is statistically insignificant, I get that. But somebody else can work out the math, being a GM customer is just not for me.
Also consider that Camaros and Corvettes are beat on for fun more than a Camry. Not apoligizing for them, but I think its different.
I have family in GM and specifically at the proving grounds its insane the level of testing and work that they do. Its just a numbers game when you are making so many cars, with so many partners and hands touching them, its a wonder anything works and that they can warranty stuff like this.
Last edited by spinkick; 06-22-2017 at 05:26 PM.
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