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Update: The dealership has received the unit that was pulled off the assembly line. It will be installed and tested today and should be ready to pick up by tomorrow if all goes well.
Final update: Just picked up my car. The power steering rack and control module was replaced after pulling a unit directly off the assembly line because no dealerships had them in stock. After talking to my service advisor some more, it was revealed that the defective part was the control module, something to do with the software according to the code that was stored but the control module is attached to the rack and needs to be replaced together. See below for a copy of the invoice.
While at my service advisor's desk, I peaked at the documents associated with my car and noticed the alignment specs. Nearly half of the "after" specs were in red so I inquired about it and was told that it was just slightly out of spec but within GM tolerances and not to worry about it. I then asked if they were within GM tolerances, why weren't they green and got a vague and confusing answer. It didn't matter much to me anyway since I planned to lower the car on the lowering bolts soon and get an alignment at a reputable tuning shop anyway but it was just shocking to see such a wide window of variance for a performance vehicle. You'd think they'd be more strict about it given their performance goals. I asked if I could have a copy of the alignment specs and the other documentation that shows the code stored on my car so I could share with the forum but was told that was an internal accounting document and could not have a copy.
Lastly, they drove my car a total of 14 miles and burned through 1/8 of the tank. By my rough calculations, that's just about 6 mpg.
First: I'm glad you have your car back; hopefully it stays working.
What bothers me about your issue and mine (for those that don't know; I have a thread going on this same subject) is that i'm not totally convinced that they know exactly what the issue is or how to fix it. My module was supposedly "reprogrammed" while they told you that you needed a whole new component. I guess time will tell.
First: I'm glad you have your car back; hopefully it stays working.
What bothers me about your issue and mine (for those that don't know; I have a thread going on this same subject) is that i'm not totally convinced that they know exactly what the issue is or how to fix it. My module was supposedly "reprogrammed" while they told you that you needed a whole new component. I guess time will tell.
Thanks! I wish you luck with your car as well. Feel free to use my invoice with your dealership if you think it'll help your case.
Final update: Just picked up my car. The power steering rack and control module was replaced after pulling a unit directly off the assembly line because no dealerships had them in stock. After talking to my service writer some more, it was revealed that the defective part was the control module, something to do with the software according to the code that was stored but the control module is attached to the rack and needs to be replaced together. See below for a copy of the invoice.
While at my service writer's desk, I peaked at the documents associated with my car and noticed the alignment specs. Nearly half of the "after" specs were in red so I inquired about it and was told that it was just slightly out of spec but within GM tolerances and not to worry about it. I then asked if they were within GM tolerances, why weren't they green and got a vague and confusing answer. It didn't matter much to me anyway since I planned to lower the car on the lowering bolts soon and get an alignment at a reputable tuning shop anyway but it was just shocking to see such a wide window of variance for a performance vehicle. You'd think they'd be more strict about it given their performance goals. I asked if I could have a copy of the alignment specs and the other documentation that shows the code stored on my car so I could share with the forum but was told that was an internal accounting document and could not have a copy.
Lastly, they drove my car a total of 14 miles and burned through 1/8 of the tank. By my rough calculations, that's just about 6 mpg.
Glad you got it fixed.
Recently had my Grand Sport camber changed from -1.4 to -1.7 for all 4 wheels to -0.6 to -0.8. Those are in the very high and very low end of the GM spec for the Grand Sport. Since I don't Track wanted the lower numbers for better tire wear. The Tech put the proper code in the Hunter alignment machine for the Grand Sport and all were in the green! It's a broad spec but the final reading should be green. They gave me printouts before and after! All done on warranty at 400 miles on the car.
There was one toe in the red at the start and the tech centered all in the center of the GM spec. Technically he just had to put in on the machine and if all green say, within spec! It took over a half hour to make all the adjustments. I was watching him from the open service bay door and let him know there would be a good tip and gave him $20. He even asked me to come in and look at the numbers on the CRT as he made adjustments
Related BMW Info: Brought the wife's BMW SUV in since it had a "check engine light" and a prior diagnosis said it needed a new computer because it was not reading the outside temp correctly! $1900! However it is within the 4 year full coverage warranty. As with the battery, all oil and filter changes and three wipers allowed/year I have paid not $0.01!
Love the car, really nothing major, even the check engine light was a non issue but at 4 years will trade for a new one and get another 4 years! Don't want to pay for service. Know it's in the price of the car but must better than her prior Porsche Cayenne and they are in town! Got a brand new BMW SUV loaner since they didn't know how long the software download would take. Great service.
BMW Electric Assist Steering: Asked about reliability and the very good service writer said they had no problems. Then he told me about the other small battery i saw next to the large one they replaced. He said that i only used for the steering! They put it in series with the large AGM battery and supply 24 volts to the steering system! That would allow half the current so that over 100 amps a poster who was with a Tier 1 supplier said the Vette system uses in a transient response would be cut in half! Would make the ground connection less sensitive.
Recently had my Grand Sport camber changed from -1.4 to -1.7 for all 4 wheels to -0.6 to -0.8. Those are in the very high and very low end of the GM spec for the Grand Sport. Since I don't Track wanted the lower numbers for better tire wear. The Tech put the proper code in the Hunter alignment machine for the Grand Sport and all were in the green! It's a broad spec but the final reading should be green. They gave me printouts before and after! All done on warranty at 400 miles on the car.
There was one toe in the red at the start and the tech centered all in the center of the GM spec. Technically he just had to put in on the machine and if all green say, within spec! It took over a half hour to make all the adjustments. I was watching him from the open service bay door and let him know there would be a good tip and gave him $20. He even asked me to come in and look at the numbers on the CRT as he made adjustments
Related BMW Info: Brought the wife's BMW SUV in since it had a "check engine light" and a prior diagnosis said it needed a new computer because it was not reading the outside temp correctly! $1900! However it is within the 4 year full coverage warranty. As with the battery, all oil and filter changes and three wipers allowed/year I have paid not $0.01!
Love the car, really nothing major, even the check engine light was a non issue but at 4 years will trade for a new one and get another 4 years! Don't want to pay for service. Know it's in the price of the car but must better than her prior Porsche Cayenne and they are in town! Got a brand new BMW SUV loaner since they didn't know how long the software download would take. Great service.
BMW Electric Assist Steering: Asked about reliability and the very good service writer said they had no problems. Then he told me about the other small battery i saw next to the large one they replaced. He said that i only used for the steering! They put it in series with the large AGM battery and supply 24 volts to the steering system! That would allow half the current so that over 100 amps a poster who was with a Tier 1 supplier said the Vette system uses in a transient response would be cut in half! Would make the ground connection less sensitive.
Thanks for your feedback on the alignment specs. I'm not thrilled with the "within GM tolerances" explanation for all the red values but I will be getting it aligned properly at a reputable tuning shop after I lower my car on the stock bolts anyway. I'm just glad to have my car back after 13 days with the dealership.
FYI,
My power steering failed this past Sunday. Car was cool only drove for 10 min.
If my wife was driving at a slow speed in an intersection, she would have had no steering. No way she would have been able to steer it. (good thing she don't drive it) Bad enough I am nursing a rotator cuff issue.
Mine is a 17 Grand Sport M7 I picked up last Sept.
I am kind of hoping the forum would have sorted this out before I wind up going back and forth with the dealer.
I will bring it in soon.
FYI,
My power steering failed this past Sunday. Car was cool only drove for 10 min.
If my wife was driving at a slow speed in an intersection, she would have had no steering. No way she would have been able to steer it. (good thing she don't drive it) Bad enough I am nursing a rotator cuff issue.
Mine is a 17 Grand Sport M7 I picked up last Sept.
I am kind of hoping the forum would have sorted this out before I wind up going back and forth with the dealer.
I will bring it in soon.
A few questions out of curiosity:
How many miles on your car?
What was the ambient temperature when it happended?
What has your local weather been for past few weeks?
Where did it happen? (parking lot, road etc.)
What was the situation when it failed? (turning, just before turning, had just turned etc.)
FYI,
My power steering failed this past Sunday. Car was cool only drove for 10 min.
If my wife was driving at a slow speed in an intersection, she would have had no steering. No way she would have been able to steer it. (good thing she don't drive it) Bad enough I am nursing a rotator cuff issue.
Mine is a 17 Grand Sport M7 I picked up last Sept.
I am kind of hoping the forum would have sorted this out before I wind up going back and forth with the dealer.
I will bring it in soon.
Also, did the power steering return after restarting the car?
[QUOTE=VistaVette;1595140223]A few questions out of curiosity:
How many miles on your car? 2900
What was the ambient temperature when it happend? A beautiful 73 degrees in the morning.
What has your local weather been for past few weeks? My days are a blur, but I would say the 3 or 4 days prior were nice and dry around 80. Prior to that we did have a lot of rain.
Where did it happen? (parking lot, road etc.) I was driving on a straight piece of road doing approx 50.
What was the situation when it failed? (turning, just before turning, had just turned etc.) I was going straight for approx 4 min.
My exact sequence: I started it and let it idle for approx 4 min, while I was doing something. Drove appox 5 min. Turned it off (had breakfast) 25 min later started driving and 5 min into the drive on a straight away it went out. Drove to a shopping center approx 5 more miles. Definitely harder to turn than I would have imagined at low speeds. Turned it off then googled the issue and saw that it resets.
Sat for about 20min. Then started it and it was fine.
I am dreading dealing with the dealer for an issue I doubt they know how to resolve.
I just looked at our weather history for the month prior and it was high 70's to low 80's, with just a few days that were upper 80's and humid. I would say we have had much more rain than normal over the past month.
Also, did the power steering return after restarting the car?
Yes. Thank goodness for Smart phones, the internet and the forum.
I googled the issue and saw that it went away after restarting.
I probably only drove it another 15 min since. I will probably drive it a bit this weekend before bringing it to the dealer. I am really hoping someone posts a fix at the dealer so I can advise my dealer.
I don't want them trouble shooting from scratch on my car.
How many miles on your car? 2900
What was the ambient temperature when it happend? A beautiful 73 degrees in the morning.
What has your local weather been for past few weeks? My days are a blur, but I would say the 3 or 4 days prior were nice and dry around 80. Prior to that we did have a lot of rain.
Where did it happen? (parking lot, road etc.) I was driving on a straight piece of road doing approx 50.
What was the situation when it failed? (turning, just before turning, had just turned etc.) I was going straight for approx 4 min.
My exact sequence: I started it and let it idle for approx 4 min, while I was doing something. Drove appox 5 min. Turned it off (had breakfast) 25 min later started driving and 5 min into the drive on a straight away it went out. Drove to a shopping center approx 5 more miles. Definitely harder to turn than I would have imagined at low speeds. Turned it off then googled the issue and saw that it resets.
Sat for about 20min. Then started it and it was fine.
I am dreading dealing with the dealer for an issue I doubt they know how to resolve.
I just looked at our weather history for the month prior and it was high 70's to low 80's, with just a few days that were upper 80's and humid. I would say we have had much more rain than normal over the past month.
Thanks - I was looking for any similarities between all of our issues -there aren't any except we all have low mile 2017's
Update: Dealership said they opened up a "SPAK" (spelling?), which is essentially a special order requesting all other dealerships to check their inventory for this part, they must respond by a certain time and if they have it, they must give it up.
Per Foosh's suggestion, I have escalated this issue, currently working with a Senior Advisor, who is working with the dealership to locate this part and prioritize the inquiry. I will keep escalating it until I get somewhere.
I'll report back when I have more information to share.
Yes. Thank goodness for Smart phones, the internet and the forum.
I googled the issue and saw that it went away after restarting.
I probably only drove it another 15 min since. I will probably drive it a bit this weekend before bringing it to the dealer. I am really hoping someone posts a fix at the dealer so I can advise my dealer.
I don't want them trouble shooting from scratch on my car.
We've all head different fixes...or so we think they're fixed. For my car the reprogrammed the module for the OP of this thread they replaced the entire rack and reprogrammed.
Maybe Mexico stopped shipping the parts to us because of Trump and Chevy had to buy US
EPS steering system is made in Florence, Kentucky just south of Cincinnati.
The EPS ECU (Hella makes it) unless they localized it comes from France, the EPS Motor unless they localized it comes from China (Nidec makes it) but the rest of the EPS Steering Components are US manufactured, except the rack bar which comes from Germany (as the processes is patented in the US by another company so it can't be localized).
Mechanical design work was done in Northville, Michigan (and now Plymouth). Software was originally developed out of Germany but I think updates now come from the US or India.
I know almost all of the people in a professional manner on the engineering side of the product.
EPS steering system is made in Florence, Kentucky just south of Cincinnati.
The EPS ECU (Hella makes it) unless they localized it comes from France, the EPS Motor unless they localized it comes from China (Nidec makes it) but the rest of the EPS Steering Components are US manufactured, except the rack bar which comes from Germany (as the processes is patented in the US by another company so it can't be localized).
Mechanical design work was done in Northville, Michigan (and now Plymouth). Software was originally developed out of Germany but I think updates now come from the US or India.
I know almost all of the people in a professional manner on the engineering side of the product.
Cool. When can we all hook up and you and your friends trouble shoot my steering. ( just kidding) I knew some one would correct my post about Mexico
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