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Anyone else? Stereo problem

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Old Jul 2, 2017 | 06:47 PM
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Default Anyone else? Stereo problem

I've got a problem with my Stereo and the dealer is having some trouble figuring it out. Was curious if others have a similar problem.

When listening to music (Bluetooth iphone, usb iphone, carplay, or Sirius) stereo will cut out randomly and not come back for anywhere from a minute to never. Turning car off and on does not fix problem.

Volumn control disappears. Sometimes infotainment screen freezes, sometimes not.

Here is a video of volume not working.


A few bits of info.
Car is a 2017 Z51 with 15,000 miles on it. Latest software according to the dealer.

Iphone has 10.3.2 IOS.

Stereo occasionally "pops"

Heard the following possibilities from others
-Harness
-Stereo could be damage from up/down use
-needs software relfashed to it.

Dealer tried to clear some trouble codes and after that couldn't replicate it. Thought it was resolved though after a 45 minute drive home started to act up again. I've got a second appointment to look at it tomorrow.

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Last edited by spireland; Jul 2, 2017 at 06:48 PM.
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Old Jul 3, 2017 | 11:26 PM
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Dealer had to talk to a few different Chevy techs and eventually they tracked it down to the HMI needing to be reset. So far it seems to have worked.
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Old Jul 5, 2017 | 01:00 AM
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Hopefully they got it nailed down.

I hadn't heard of an issue like that -- thanks for reporting back with the fix!
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Old Jul 5, 2017 | 01:22 AM
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What is an "HMI", please?


Originally Posted by spireland
Dealer had to talk to a few different Chevy techs and eventually they tracked it down to the HMI needing to be reset. So far it seems to have worked.
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Old Jul 5, 2017 | 01:24 AM
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Originally Posted by blkvet6
What is an "HMI", please?
Human Machine Interface
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Old Jul 5, 2017 | 05:52 AM
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Same exact problem, with a 2016 with 10k miles.
Next time it happens I'll bring it in to dealer. Interested in anyone else who has experienced this same problem and it's fix, thanks for posting!
Dennis
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